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Change Management Specialist Resume Example

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CHANGE MANAGEMENT SPECIALIST
Professional Summary
Experienced Change Management Specialist experienced in healthcare transformation and organizational efficiency, consistently driving shared value for leadership, teams, and customers, while managing costs. Excellent reputation for improving efficiency and user experience.
Skills
  • MS PowerPoint, Office, Tableau.
  • Volunteer: Equality Chamber of Commerce (Business Equity), Martha's Table (Food Safety)
  • Change Management
  • CMS
  • Coaching
  • Client
  • Client relations
  • Delivery
  • Drivers
  • English
  • Equity
  • Hiring
  • Innovation
  • Leadership
  • Managing
  • Market
  • Office
  • MS PowerPoint
  • Portuguese
  • Presentations
  • Process improvement
  • Promotion
  • Speaking
  • Quality
  • Recruitment
  • Safety
  • Spanish
  • Strategy
  • Workshops
Work History
Change Management Specialist, 10/2016 to Current
Booz Allen Hamilton – Washington, DC
  • Managing modernized electronic health record system adoption across 2500 international medical facilities.
  • Coaching site leaders on adherence to project plan, identifying efficiency drivers, and barriers to adoption.
  • Leading development of adoption metrics to track operational improvements in innovation and adaptability.
  • Conducting monthly interactive presentations, preparing over 10,000 site leaders to lead onsite trainings.
Executive Fellow and Project Director, 06/2014 to 03/2016
Kindred Healthcare – Cleveland, OH
  • Led patient medication reconciliation initiative for Kindred's Cleveland hospital division, improving CMS compliance by 85%, national market standing, and institutionalized process improvement.
  • Spearheaded market-wide quality initiatives, including participation in the Affordable Care Act's CMS BPCI program.
Marketing Strategy Intern, 06/2013 to 08/2013
Discovery Communications, LLC – Silver Spring, MD
  • Conceptualized and presented new digital program promotion strategies for new social media platforms.
  • Built social media Millennial engagement plan to expand markets across race, gender and lived experience.
Manager, 02/2012 to 06/2012
Volunteering & Community Partnerships, iMentor – New York, NY
  • Designed outreach strategy, engaging 500+ professionals to prepare 2500+ New York youth to pursue higher education.
  • Trained leadership teams in effective recruitment through weekly workshops, resulting in 60% increase in applicants and 70% retention of volunteers.
Organizational Development Consultant, 07/2011 to 10/2011
National Action Network – New York, NY
  • Led three-member support team responsible for daily minimum of 3 media appearances, 2 weekly speaking engagements for organization founder and national civil right leader, Reverend Al Sharpton.
  • Introduced results-oriented training in client relations and optimizing business and media engagements.
Chief of Staff, 07/2009 to 05/2011
Majora Carter Group, LLC – New York, NY
  • Coordinated all media, new business, and engagements for environmental thought leader, Majora Carter.
  • Implemented continuous process improvement to increase quality and client delivery, securing over 10 partnerships, including Time Warner and PepsiCo.
Marketing Coordinator, 06/2006 to 10/2008
New Line Cinema – New York, NY
  • Created “Educate, Entertain, Uplift”, providing 250 diverse, quality hires, saving $10M in hiring costs, and cementing Time Warner diversity initiative into company best practice.
  • Conducted consumer response analysis, supporting brand experience for 12 Picturehouse releases.
Education
MBA: Organizational Leadership, 05/2014
American University, Kogod School of Business
Bachelor of Arts: Economics, 05/2003
Providence College
Work History
Change Management Specialist, 10/2016 to Current
Booz Allen Hamilton – Washington, DC
  • Managing modernized electronic health record system adoption across 2500 international medical facilities.
  • Coaching site leaders on adherence to project plan, identifying efficiency drivers, and barriers to adoption.
  • Leading development of adoption metrics to track operational improvements in innovation and adaptability.
  • Conducting monthly interactive presentations, preparing over 10,000 site leaders to lead onsite trainings.
Executive Fellow and Project Director, 06/2014 to 03/2016
Kindred Healthcare – Cleveland, OH
  • Led patient medication reconciliation initiative for Kindred's Cleveland hospital division, improving CMS compliance by 85%, national market standing, and institutionalized process improvement.
  • Spearheaded market-wide quality initiatives, including participation in the Affordable Care Act's CMS BPCI program.
Marketing Strategy Intern, 06/2013 to 08/2013
Discovery Communications, LLC – Silver Spring, MD
  • Conceptualized and presented new digital program promotion strategies for new social media platforms.
  • Built social media Millennial engagement plan to expand markets across race, gender and lived experience.
Manager, 02/2012 to 06/2012
Volunteering & Community Partnerships, iMentor – New York, NY
  • Designed outreach strategy, engaging 500+ professionals to prepare 2500+ New York youth to pursue higher education.
  • Trained leadership teams in effective recruitment through weekly workshops, resulting in 60% increase in applicants and 70% retention of volunteers.
Organizational Development Consultant, 07/2011 to 10/2011
National Action Network – New York, NY
  • Led three-member support team responsible for daily minimum of 3 media appearances, 2 weekly speaking engagements for organization founder and national civil right leader, Reverend Al Sharpton.
  • Introduced results-oriented training in client relations and optimizing business and media engagements.
Chief of Staff, 07/2009 to 05/2011
Majora Carter Group, LLC – New York, NY
  • Coordinated all media, new business, and engagements for environmental thought leader, Majora Carter.
  • Implemented continuous process improvement to increase quality and client delivery, securing over 10 partnerships, including Time Warner and PepsiCo.
Marketing Coordinator, 06/2006 to 10/2008
New Line Cinema – New York, NY
  • Created “Educate, Entertain, Uplift”, providing 250 diverse, quality hires, saving $10M in hiring costs, and cementing Time Warner diversity initiative into company best practice.
  • Conducted consumer response analysis, supporting brand experience for 12 Picturehouse releases.
Certifications
Certified Prosci Change Management Practitioner
Languages
Spanish (Proficient), Portuguese (Conversant), English (Fluent)
Skills
  • MS PowerPoint, Office, Tableau.
  • Volunteer: Equality Chamber of Commerce (Business Equity), Martha's Table (Food Safety),
  • Change Management, CMS, Coaching, client, client relations, delivery, drivers, English, Equity, hiring, innovation, leadership, Managing, market, Office, MS PowerPoint, Portuguese, presentations, process improvement, promotion, speaking, quality, recruitment, Safety, Spanish, strategy, workshops
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    Resume Overview

    Companies Worked For:

    • Booz Allen Hamilton
    • Kindred Healthcare
    • Discovery Communications, LLC
    • Volunteering & Community Partnerships, iMentor
    • National Action Network
    • Majora Carter Group, LLC
    • New Line Cinema

    School Attended

    • American University, Kogod School of Business
    • Providence College

    Job Titles Held:

    • Change Management Specialist
    • Executive Fellow and Project Director
    • Marketing Strategy Intern
    • Manager
    • Organizational Development Consultant
    • Chief of Staff
    • Marketing Coordinator

    Degrees

    • MBA : Organizational Leadership , 05/2014
      Bachelor of Arts : Economics , 05/2003

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