Change Management Lead Resume Example

Acquisition Integration Change Lead:

Developed and executed central change management strategy and plan, working with numerous impacted functions and audiences. Worked to consolidate impacts and create audience specific plans, alleviating the complexity of the organization structure on the execution and delivery of the change activities.

Change Management Project Manager:

Operational change lead supporting two large initiatives targeted at transforming operational capabilities to support low-dollar, high-volume transactions. Implemented a change framework and feedback loop to support a highly innovative solution design process, while simultaneously on-boarding new distribution partners.

Change Management Project Manager:

Responsible for the overall change management of a Siebel application upgrade for impacted employees and customers. Conducted initial analysis for change management, including impact assessment, stakeholder analysis, and needs analysis. Led a team of training developers to design and develop training and communications to support the release. Worked key executives and leaders to mobilize the organization and begin preparations for the change.

Training Lead:

Responsible for creating the strategy and project plan for a global training team. Led a team to successfully create and deliver training for two simultaneous application releases to a global audience, impacted 10,000 users. Worked with localization vendors to translate materials into fourteen different languages for locations in European and Emerging Markets.

Training Development Lead:

Led the design and development of training materials, including instructor-led presentations, web-based simulations, and reference materials for multiple teams impacted by a new Oracle system implementation. Delivered training via WebEx and Telepresence to global audiences in support of monthly and quarterly enhancement releases.