Change Management Lead Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Focus

Change management professional seeking challenging position in Corporate Development at Cisco. Offers hands-on experience in change management practices, training, project planning, and team leadership. Highly-skilled in written and oral communications, managing multiple tasks, and delivering quality results. An energetic and creative team player, comfortable in high-pressure situations.

Summary of Skills
  • Change Management Strategy & Planning
  • Project Management
  • Training Design and Development (Web-Based, Instructor-Led, Self-Serve)
  • Virtual and Classroom Training Delivery
  • Communications Planning and Management

  • Team Leadership and Development
  • Strong Written and Oral Communication Skills
  • Resource Planning and Staffing
  • Process Mapping
  • Analytical Thinking
  • Problem Solving
Professional Experience
01/2007 to Current
Change Management Lead Darling Ingredients, Inc. Waterloo, IA,

Acquisition Integration Change Lead:

Developed and executed central change management strategy and plan, working with numerous impacted functions and audiences. Worked to consolidate impacts and create audience specific plans, alleviating the complexity of the organization structure on the execution and delivery of the change activities.

Change Management Project Manager:

Operational change lead supporting two large initiatives targeted at transforming operational capabilities to support low-dollar, high-volume transactions. Implemented a change framework and feedback loop to support a highly innovative solution design process, while simultaneously on-boarding new distribution partners.

Change Management Project Manager:

Responsible for the overall change management of a Siebel application upgrade for impacted employees and customers. Conducted initial analysis for change management, including impact assessment, stakeholder analysis, and needs analysis. Led a team of training developers to design and develop training and communications to support the release. Worked key executives and leaders to mobilize the organization and begin preparations for the change.

Training Lead:

Responsible for creating the strategy and project plan for a global training team. Led a team to successfully create and deliver training for two simultaneous application releases to a global audience, impacted 10,000 users. Worked with localization vendors to translate materials into fourteen different languages for locations in European and Emerging Markets.

Training Development Lead:

Led the design and development of training materials, including instructor-led presentations, web-based simulations, and reference materials for multiple teams impacted by a new Oracle system implementation. Delivered training via WebEx and Telepresence to global audiences in support of monthly and quarterly enhancement releases.

08/2004 to 2007
Hospitality Specialist Cushman & Wakefield Columbia, SC,

Successfully manage customer flow to bring in top revenues, averaging $1,700 per night. Displayed ability to easily multi-task in a fast paced environment. Lead support teams of 4 individuals to fulfill customer's desired experience.

07/2004 to 05/2005
Genetics Teaching Assistant University Of San Francisco City, STATE,

Facilitated genetics discussion classes and reviewed lectures for 20+ students. Graded exams, final research papers and oral presentations. Advised student on coursework and study skills during and after class.

Expected in 2005
Bachelor of Science: Biology
University of San Francisco - San Francisco, CA

Cum Laude

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Resume Overview

School Attended
  • University of San Francisco
Job Titles Held:
  • Change Management Lead
  • Hospitality Specialist
  • Genetics Teaching Assistant
  • Bachelor of Science

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