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change management analyst resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

ACCOMPLISHED, DRIVEN MANAGER WITH A SOLID BACKGROUND AND EDUCATION IN ORGANIZATIONAL MANAGEMENT. PROVEN ABILITY TO BUILD, LEAD, TRAIN AND MENTOR TEAMS OF HIGH-PERFORMING, MULTIDISCIPLINARY EMPLOYEES. OUTSTANDING CAPABILITIES IN FINANCIAL PLANNING, LOGISTICS AND MANAGEMENT. STRONG SALES BACKGROUND, WITH A RECORD OF BOOSTING SALES AND SECURING PROFITABLE NEW ACCOUNTS. PROVEN ABILITY TO PLAN AND EXECUTE COMPREHENSIVE BUSINESS AND SALES STRATEGIES. HISTORY OF MEETING OR EXCEEDING ALL OPERATIONAL AND SALES GOALS.

Highlights
  • Organizational Leadership, Change Management, Account Development, Sales & Marketing, Logistics & Inventory Control.
  • Accomplished Spokesperson, Process Optimization, Budget Administration, Mentoring & Coaching, Change Management.
Accomplishments
  • Licenses in Mediation, Arbitration, and Negotiation ~ Loan Origination Certificate ~ Associate's Degree, Cisco Systems ~ Operations College, Fed Ex Ground ~ Leadership Principles, Fed Ex Ground.PROSCI certification in Change Management. Yellow Belt certificate in Lean Six Sigma. Masters certificate in Business Analysis from Villanova University.
Experience
10/2014 to
Change Management Analyst Fidelity National Information Services Cincinnati, OH,

•Develop and implement the organizational change management plan by applying a structured methodology based on the scope of changes involved in the project, and the groups being impacted by the changes

•Support Program/Project Manager to integrate change management activities into the overall project plan.

•Develop the stakeholder management strategy and analysis to ensure their interest and expectations are addressed for the success of the projects.

•The OCM Change Manager may have supervisory responsibility and will need to liaise with many others in the organization to succeed.

•Help identify and manage anticipated resistance

•Create actionable deliverables including: communications plan, stakeholder analysis, and organization impact assessment

•Support communication efforts, including global announcements and newsletter articles

•Evaluate and ensure user readiness

•Track and report issues

2004 to 10/2013
Operations / Internal Training Manager / Assistant Terminal Manager FED EX GROUND City, STATE,
  • Oversee all operations for teams of up to 80+.
  • Recruit, supervise, hire and train employees.
  • Conduct performance reviews and plan/execute training sessions on a variety of topics.
  • Develop operational strategies for enhancing service and reducing cost.
  • Interface extensively with cross-functional departments, management and customers in resolving issues.
  • Create and maintain a quarterly budget and income/expense report.
  • Maintain and update administrative files, contracts and confidential documentation.
  • Negotiate and manage supplier relationships.
  • Evaluate productivity in the satellite operations.
  • Review, evaluate, and motivate subordinates.
  • Analyze facility operations and engineering to ensure productive utilization.
  • Ensure proper utilization of staffing as well as involvement with the hiring process for all management personnel.
  • Monitor safety and quality of operations and ensure that all safety issues and employee injuries are handled timely and effectively.
  • Key Achievements:.
  • Played key role in 3.5% increase.
1998 to 2004
Full Service Route Salesman / Sales Merchandiser COCA COLA ENTERPRISES City, STATE,
  • Managed multiple customer accounts, traveling throughout region to meet with existing new customers and procure new accounts.
  • Facilitated orders and deliveries of product to meet account inventory requirements.
  • Maintained records of accounts and revenue gained.
  • Maintained warehouse inventory and expedited parts to technicians based on repair needs.
  • Key Achievements:.
  • Track record of ensuring 100% compliance of on-time service, and achieving 100% of auditing goals.
  • Successfully negotiated sales ads with store management, resulting in a significant increase in product sales, sales space, and volume sold per account.
1995 to 2000
Petroleum Supply Specialist United States Army National Guard City, STATE,
  • Received and stored bulk and package petroleum, oils, and lubricant products.
  • Issued and dispensed bulk fuels and water from storage and distribution facilities to using units.
  • Selected and submitted samples of petroleum, oils, and lubricants to laboratory for testing.
  • Performed petroleum and water accounting duties.
  • Operated equipment associated with petroleum and water distribution system and multi-product pipeline system.
  • Fueled and defueled vehicles, aircraft, and stationary equipment.
1992 to 1995
Unit Supply Specialist United States Army City, STATE,
  • Received and inspected inventories, loads and unloads.
  • Segregated, stored and issued deliveries, turned in organization and installation supplies and equipment.
  • Operated unit level computer.
  • Prepared all unit/organizational supply documents.
  • Maintained automated supply system for accounting of organizational and installation supplies and equipment.
  • Issued and received small arms.
  • Secured and controlled weapons and ammunition in security areas.
  • Scheduled and performed preventive and organizational maintenance on weapons.
  • .
  • Prior experience as a supply/inventory manager for the US Army.
Education
Expected in
Bachelor's Degree: Arts & Sciences
University of North Texas - Denton, Texas
GPA:
Expected in
Master's Degree: Organizational Management
University of Phoenix - Phoenix, Arizona
GPA:

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Resume Overview

School Attended

  • University of North Texas
  • University of Phoenix

Job Titles Held:

  • Change Management Analyst
  • Operations / Internal Training Manager / Assistant Terminal Manager
  • Full Service Route Salesman / Sales Merchandiser
  • Petroleum Supply Specialist
  • Unit Supply Specialist

Degrees

  • Bachelor's Degree
  • Master's Degree

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