Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Eager and solution-focused Computer Scientist with 6+ years of extensive experience in the fields of fiber optics, telecommunications, networking, and IT. Offering a dynamic and diverse skill set with a willingness to grow. Seeking to leverage academic, professional, management, and international travel experiences to excel in environments that make an impact on the world. Aiming to advance career by developing experiences through challenges, discoveries, and further education and travel.

  • Cisco, SNMP, TCP/IP, PuTTY, VNC
  • CSS, HTML, Javascript, Java, C++, C#, SQL, Matlab
  • Linux (RHEL 5+ and Ubuntu), Windows, Mac OS
  • Microsoft Office, Jira, Tableau, BigPanda, and ServiceNow
  • Fluent - English
  • Conversationally Fluent - Arabic
Work History
Client Service Manager, 03/2022 - Current
INOC , , Madison, WI
  • Owns and streamlines process by providing a single point of contact for approximately 60 of INOC's largest telecom partners and clients.
  • Utilizes new and past knowledge of network hardware, TCP/IP, routing, switching, undersea and terrestrial telecommunication circuits.
  • Conducts partner visits and hosts partners' Quarterly Business Reviews (QBR) alongside the executive team, including INOC's CEOs.
  • Utilizes tools such as Tableau, ServiceNow, and BigPanda on a daily basis to inspect, cleanse, transform, and model NOC performance.
  • Leads process improvement and Continual Service Improvement (CSI) to identify gaps and to discover new service opportunities.
Change and Configuration Analyst, 06/2021 - 03/2022
SubCom LLC , , Madison, WI
  • Developed clear processes to guide Network Operations Center (NOC) engineers to execute client requested work instructions.
  • Created, configured, and maintained client CMDBs to ensure proper notifications of incidents and correct escalations were implemented.
  • Worked in Linux environments to view and manipulate SNMP traps for monitoring between client equipment and INOC's technologies.
  • Worked with dedicated project managers to ensure service turn-up/turn-down project schedule was executed in a timely manner.
Global Technical Service Engineer, 01/2020 - 06/2021
SubCom LLC , , Eatontown, NJ
  • Managed clients of undersea cable systems including HAVFRUE, PPC-1, and EURICE/FARICE/DANICE.
  • Remotely diagnosed and resolved technical problems with SubCom equipment and network DCN elements.
  • Utilized VPNs and Terminal Emulators to perform provisioning and firmware upgrades on internal and external equipment in Linux.
  • Analyzed Station Terminal System Diagrams (TSDs) and worked with Line Engineers to update TSDs using CAD software.
  • Supported Front Line Management (FLM) and traveled to cable stations to identify, troubleshoot, and resolve hardware/software issues.
  • Utilized Jira and Confluence as a trouble ticketing system and database for the GTSC.
Network Testing Engineer, 07/2018 - 01/2020
Company Name , , Eatontown, NJ
  • Independently traveled to stations in Japan, Spain, Norway, Oregon, and Los Angeles to support transatlantic submarine projects.
  • Held responsible for acceptance of submarine cable systems for multiple projects and suppliers including Google, Facebook, and Microsoft.
  • Developed, verified, and implemented field test plans for optical, Power Feed Equipment (PFE), and network testing.
  • Supervised and managed on-site installations, testing activities, necessary diagnostics, troubleshooting, service and repair of products.
  • Approved operational quality of installed terminal equipment and undersea systems through use of Linux based systems.
IT Specialist Intern, 01/2017 - 05/2017
Company Name , , Eatontown, NJ
  • Collaborated with and interviewed vendors such as Oracle and MicroStrategy to resolve advanced problems through the use of BI tools.
  • Researched and studied C# fundamentals and related skills to Visual Studio and Visual Basic.
  • Configured hardware and software to set up workstations for employees.
System Test Intern, 05/2016 - 08/2016
Company Name , , Eatontown, NJ
  • Installed, configured, and connected multiple IOLAN RAUs, Cisco PoE+ Switches, and Cisco 2900 Series Routers to test deployed systems.
  • Researched and identified utilization of VLAN and VLAN truncking on Cisco Switches to minimize use of mini switches.
  • Programmed, tested, and applied Java programs for Linux workstations to test alarms within SubCom C100 Line Cards.

INOC - Madison, WI 06/2022 - Employee of the Quarter

  • Award given to an individual of INOC who exemplifies INOC's Core Values.
  • Core Values: Independence, Accountability, Transparency, Initiative, Collaboration, Data-driven, Integrity, and Recognition.

SubCom - Eatontown, NJ 04/2021 - Spot Award

  • Recognition for traveling to a HAVFRUE submarine cable landing station and supporting client 24/7.
  • Investigated and diagnosed a fiber break to restore optical and power connectivity with client and ship.

SubCom - Eatontown, NJ 01/2019 - SubCommunity Founder & Administrator

  • Conducted and attended budget meetings with upper management and worked with CCO for purchase orders.
  • Created and oversaw events including professional development, social/networking, and community involvement.
Bachelor of Science: Computer Science, Expected in 05/2018
Stevens Institute of Technology - Hoboken,
  • Founded and Chartered Alpha Phi - Kappa Delta Chapter and elected to Vice President of Programming and Education in 2017.
  • Founded Stevens RGB Photography Club in 2016 and elected to Vice President.
  • Member of Stevens Concert Band.

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Job Titles Held:

  • Client Service Manager
  • Change and Configuration Analyst
  • Global Technical Service Engineer
  • Network Testing Engineer
  • IT Specialist Intern
  • System Test Intern


  • Bachelor of Science

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