Seasoned sales and service business professional with a versatile leadership skill set developed through experience in Community service, Customer Service and management. Offers strategic thinking and proven leadership attributes, with an innovative approach to problem solving and achieving departmental goals.
Relationship building expert
Marketing and sales specialist
Strategic account development
Strong interpersonal skills
Organized and efficient
Motivated team player
Team building expertise
Proven sales track record
Product training and placement
Upselling and consultative selling
SABATHANI COMMUNITY CENTERMinneapolis, MNChairman, Board of Directors02/2013 to 09/2015
Leadership, governance, and oversight of medium sized non-profit with annual budget of $2m and 50years of service to Minneapolis residents.
Lead relationship engagement with under-represented communities in an effort to increase trust between the organization, community and stakeholders.
Represent Sabathani Community Center in strategic partnership with local officials, community, neighborhood organizations and stakeholders.
Engage in on-going strategic planning that will fulfill the mission of SCC as well as assess and serve the community needs.
Create and maintain relationships and open communication with staff, executive director, program managers and neighborhood organizations Facilitate engagement, recruitment and outreach efforts/strategies to increase equitable access and participation in services.
Lead development and implementation of programs and services that are useful as well as culturally sensitive to the diversity of the community.
CCD/KMOJ FM RADIOMinneapolis, MNAccount Representative/Senior Sales Consultant05/2011 to Current
Managed a portfolio of 35 accounts, which generated $100,000 in revenue annual.
Negotiated details of contracts and payments and prepared sales contracts and order forms.
Create and maintain open channels of communication between community, clients, sponsors.
Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
Research markets and target markets of potential clients.
Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
Consistently secured new accounts, resulting in a 15% increase in year over year revenue.
Trained sales teams on educational products at seminars and special events.
Determined the cost and pricing of proposals and bids.
Planned, created and delivered sales presentations.
WELLS FARGO HOME MORTGAGEHome Preservation Underwriter III11/2009 to 02/2011
Second Level Underwriting Review ensuring strategies and objectives though selective process in order to sustain profitable growth. Review, analyze, approve large, unusual or complex individual consumer requests and products within company and government guidelines.
Performed risk analysis and make decisions regarding deficiencies during the review process across multiple lines of business.
Examine transactions in strategic partnership with lower level underwriters to ensure accuracy and completeness of loan package.
Preparing formal reports for review; ensuring document consistency and uphold company and industry guidelines.
Provide work direction and/or training to lower level team members and provide performance feedback to supervisors/managers.
Lead and sustain relationship development with lower level Underwriters to engage them in training, preparedness and efficient response time as needed by assigned underwriting dept.
IBM GLOBAL SERVICESIT Project Manager03/1997 to 02/2003
Direct report to the Project Executive responsible for contract fulfillment with American Express Financial Advisors.
Define the project's objectives and oversee quality control throughout project life cycle.
Engage all stakeholders for execution and preparedness of workload.
Acquire resources and coordinating the efforts of team members and third-party contractors/vendors or consultants in order to deliver projects according to plan.
Efficiently implemented technology and services for new buildings and departments per customer's request, via Request for Proposal (RFP).
Achieved all budget, time and scope goals.
Successfully prepared contract proposal in response to RFP and financial bid for delivery of services requested.
Bachelor of Arts:Professional Communications/Public Relations2016Metropolitan State University, St Paul, MN, USA
Associate of Arts:General Studies 2014Minneapolis Community & Technical College, Minneapolis, MN, USA
Public Relations Student Society of America
Professional and friendly
Careful and active listener
Strong written, verbal and interpersonal communication