Responsible certified swing manager with over 2 years' experience in retail environments. Driven Night Manager with more than 2 years' experience and successful background in resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Effective problem solver
Effective workflow management
Certified Swing Manager05/2011 to Current McDonalds – Portland, MI
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Spoke with patrons to ensure satisfaction with food and service
Prepared food items
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Managed work flow to exceed quality service goals.
Cross-trained and backed up other customer service managers.
High School Diploma: 2007Portland High School-