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Certified Server Trainer /Cook's Assistant /Phone Operator Resume Example

Resume Score: 80%

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CERTIFIED SERVER TRAINER /COOK'S ASSISTANT /PHONE OPERATOR
Summary
  • Resourceful Lead Salesperson bringing more then 7 years of Food Services experience. Driven to maximize your customer engagement and sales revenues. Organized team player adept at multitasking on complex assignments in challenging, fast-paced environments.
  • Methodical Warehouse Supervisor adept at overseeing warehouse operations and providing empowering team leadership demonstrated over 8 years of warehouse performance. Seeking a role to utilize advanced knowledge of shipping and receiving operations, purchasing duties and workplace safety.
Skills
  • Material Safety Data Sheets
  • Pallet jacks
  • Microsoft Excel
  • Materials handling and transport
  • Manufacturing
  • New employee mentoring
  • Effective customer upselling
  • Waiting tables
  • Check payment processing
  • High-volume dining
  • Certified trainer
  • Food safety understanding
  • Inventory mana
  • Problem resolution
  • Customer service
  • Organization
Experience
Waffle House June 2016 to June 2020Certified Server Trainer /Cook's Assistant /Phone Operator
Columbus, GA
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Resolved guest issues related to food quality, service times and incorrect orders.
  • Partnered with other servers to manage service to large parties such as receptions and banquets.
  • Delivered positive guest experiences to 7 tables through exceptional service.
  • Served average of 300 patrons daily at Dine-In restaurant with exceptional service.
  • Reduced food waste 4% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Worked directly with servers for more than 6 shifts during the training process.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Dairy QueenMarch 2012 to January 2016Cook Trainer /Head Cashier /Food Runner
Louisville, KY
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Cooked and prepared over 10 fast food menu items, making substitutions requested by customers.
  • Preparing Hot and Cold menu items according to specific measurements and recipes.
  • Operated all kitchen equipment safely to avoid injuries.
  • Batch cooked food items during peak service hours to minimize wait time.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Kept stations stocked and ready for use to maximize productivity.
  • Created approximately 8 orders simultaneously during busy periods.
  • Worked closely with Cashiers to obtain order information and accurately complete customers' orders.
  • Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
  • Chopped, diced and sliced ingredients for salads, stir-fries and other dishes.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Collaborated with team to deliver timely service of items.
Wolverine World WideAugust 2009 to September 2011Warehouse Lead /Inventory Specialist /Heavy Machine Operator
Louisville, KY
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Removed damaged products from outgoing shipments during final inspections.
  • Transported more than 250 materials pallets between storage and production areas each day.
  • Palletized boxes for easy movement and shipment.
  • Used daily production sheets or work tickets to accurately record quantity of units handled and moved.
  • Scanned products to provide accurate tracking using a well Type] warehouse management system.
  • Maintained inventory records with timely updates.
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Loaded and unloaded trailers with care and efficiency.
  • Moved inventory items using forklift equipment safely to prevent accidents and mishaps.
  • Weighed and counted items for distribution within plant to store and stage materials for projects.
  • Sorted and staged parts in racks or other designated areas.
  • Performed repair work on pallet jack equipment, notifying maintenance department of issues requiring more extensive repairs.
  • Marked containers with required information or attached identification tags to containers.
  • Sorted and stored perishable goods in refrigerated rooms.
  • Used computer and company software to enter shipment and inventory records.
  • Packed containers and re-packed damaged containers.
  • Operated forklifts or pallet jacks to transport stored items from warehouse to plant.
Education and Training
Pleasure Ridge Park High SchoolLouisville, KY
Goodwill Employment Training CenterExpected in March 2021GEDColumbus, GA
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Resume Overview

Companies Worked For:

  • Waffle House
  • Dairy Queen
  • Wolverine World Wide

School Attended

  • Pleasure Ridge Park High School
  • Goodwill Employment Training Center

Job Titles Held:

  • Certified Server Trainer /Cook's Assistant /Phone Operator
  • Cook Trainer /Head Cashier /Food Runner
  • Warehouse Lead /Inventory Specialist /Heavy Machine Operator

Degrees


  • GED

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