Certified Server Trainer /Cook's Assistant /Phone Operator Resume Example Waffle House

CERTIFIED SERVER TRAINER /COOK'S ASSISTANT /PHONE OPERATOR

Summary

Resourceful Lead Salesperson bringing more then 7 years of Food Services experience. Driven to maximize your customer engagement and sales revenues. Organized team player adept at multitasking on complex assignments in challenging, fast-paced environments.
Methodical Warehouse Supervisor adept at overseeing warehouse operations and providing empowering team leadership demonstrated over 8 years of warehouse performance. Seeking a role to utilize advanced knowledge of shipping and receiving operations, purchasing duties and workplace safety.

Skills

Material Safety Data Sheets
Pallet jacks
Microsoft Excel
Materials handling and transport
Manufacturing
New employee mentoring
Effective customer upselling
Waiting tables

Check payment processing
High-volume dining
Certified trainer
Food safety understanding
Inventory mana
Problem resolution
Customer service
Organization

Experience

Waffle House June 2016 to June 2020Certified Server Trainer /Cook's Assistant /Phone Operator
Columbus, GA

Trained new employees on service standards and menu items to improve onboarding processes.
Resolved guest issues related to food quality, service times and incorrect orders.
Partnered with other servers to manage service to large parties such as receptions and banquets.
Delivered positive guest experiences to 7 tables through exceptional service.
Served average of 300 patrons daily at Dine-In restaurant with exceptional service.
Reduced food waste 4% by overseeing and planning ingredients, anticipated customers and popularity of items.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Worked directly with servers for more than 6 shifts during the training process.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Dairy QueenMarch 2012 to January 2016Cook Trainer /Head Cashier /Food Runner
Louisville, KY

Grilled and deep fried various foods, including meats, potatoes and fish.
Maintained clean and orderly appearance throughout kitchen and dining area.
Cooked and prepared over 10 fast food menu items, making substitutions requested by customers.
Preparing Hot and Cold menu items according to specific measurements and recipes.
Operated all kitchen equipment safely to avoid injuries.
Batch cooked food items during peak service hours to minimize wait time.
Sanitized workstation at end of shift to prevent foodborne illnesses.
Kept stations stocked and ready for use to maximize productivity.
Created approximately 8 orders simultaneously during busy periods.
Worked closely with Cashiers to obtain order information and accurately complete customers' orders.
Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
Chopped, diced and sliced ingredients for salads, stir-fries and other dishes.
Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
Collaborated with team to deliver timely service of items.

Wolverine World WideAugust 2009 to September 2011Warehouse Lead /Inventory Specialist /Heavy Machine Operator
Louisville, KY

Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Removed damaged products from outgoing shipments during final inspections.
Transported more than 250 materials pallets between storage and production areas each day.
Palletized boxes for easy movement and shipment.
Used daily production sheets or work tickets to accurately record quantity of units handled and moved.
Scanned products to provide accurate tracking using a well Type] warehouse management system.
Maintained inventory records with timely updates.
Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Loaded and unloaded trailers with care and efficiency.
Moved inventory items using forklift equipment safely to prevent accidents and mishaps.
Weighed and counted items for distribution within plant to store and stage materials for projects.
Sorted and staged parts in racks or other designated areas.
Performed repair work on pallet jack equipment, notifying maintenance department of issues requiring more extensive repairs.
Marked containers with required information or attached identification tags to containers.
Sorted and stored perishable goods in refrigerated rooms.
Used computer and company software to enter shipment and inventory records.
Packed containers and re-packed damaged containers.
Operated forklifts or pallet jacks to transport stored items from warehouse to plant.

Education and Training

Pleasure Ridge Park High SchoolLouisville, KY

Goodwill Employment Training CenterExpected in March 2021GEDColumbus, GA

Resume Overview

Companies Worked For:

Waffle House
Dairy Queen
Wolverine World Wide

School Attended

Pleasure Ridge Park High School
Goodwill Employment Training Center

Job Titles Held:

Certified Server Trainer /Cook's Assistant /Phone Operator
Cook Trainer /Head Cashier /Food Runner
Warehouse Lead /Inventory Specialist /Heavy Machine Operator

Degrees

Certified Server Trainer /Cook's Assistant /Phone Operator Resume Example

Resume Score: 80%

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