Certified Server Trainer resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Talented professional with expertise in Trainer role. Dynamic personable speaker known for exceeding expectations within a working environment. Has the ability to guide an individual through a supportive training process. Considered a valuable asset to any team.

Driven young professional that has in depth experience as a Server/Trainer. Knowledgeable understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual that combines a strong work ethic with great flexibility.

Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Can learn from visual examples with hands on approach. Experienced in working with leaders to determine specific requirements. Ready to offer hospitality skills gained over ten years in restaurant industry career. Seeking full-time employment that will be a long-term position.

Detail-oriented with the ability to retain new concepts swiftly. Can guarantee that if offered job security within a position that in return; a company or business will gain a highly-motivated trusted employee.

The drive and desire to take on new challenges is present. Consistent when adapting within a new environment. Strong interpersonal skill set. Effective at communicating with a positive respectful attitude.

Committed job seeker that is highly qualified to handle working under pressure. Ability to tackle new priorities within a job function while delivering the best results.

  • POS Systems
  • Health and Safety Guidelines
  • Performance Evaluations
  • Front of House Operations
  • Incredible customer service experience
  • Above satisfactory time management
  • Able to multitask with ease
  • Terrific conflict resolution
  • Proficiency in handling large amounts of cash; adept at swiftly processing CC transactions
  • Decade of experience in restaurant industry
  • Highly effective sales strategy
  • Team player that excels with collaboration
  • Excels at leadership within a role
  • Ability to meet quotas or goals
  • Held positions that contributed to the largest amount of sales monthly, quarterly, or per person average
  • Training Program Development on par
  • Service Optimization/organization oriented
  • New Hire Training to strengthen team building
  • Simulation Leadership by example
  • Creative Solution Development
  • An eye for having attention to detail
  • Job Skill Building using role playing
10/2021 to 12/2022
Certified Server Trainer Country Meadows Retirement Communities Bethlehem, PA,
  • Prepared and led food service training programs to teach staff various tasks.
  • Instructed new staff members on food handling procedures and service techniques.
  • Worked directly with servers for more than two shifts during training process.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Bussed tables and removed unnecessary items to facilitate positive experiences.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
  • Partnered with other servers to manage service to large parties such as receptions and banquets.
  • Promoted specials and seasonal items with detailed descriptions of dishes.
  • Multitasked effectively to deliver menu items to guests. Key eye for reading a guest to be able to provide astounding satisfaction.
  • Provided exceptional waitressing to high volume of daily customers. No matter the quantity of guests; still retained quality service.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
06/2019 to 05/2020
Server Baumhowers Victory Grill South Fairhope, AL,
  • Worked as a Server at Saltgrass Steakhouse at the Bee-Cave Mall Shopping Center Location
  • Performed opening and closing duties while setup was performed followed by completion of closing tasks.
  • Handled all orders on a POS system efficiently with attention to detail when inputing menu items.
  • Was able to handle large party tables with special requests or specific food allergies.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Stocked service areas with supplies during slow periods.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
01/2015 to 05/2019
Server Designated Trainer The Cheesecake Factory City, STATE,
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Provided exceptional service to high volume of daily customers.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Welcomed guests with friendly Demeanor while providing feedback to patrons about what could appeal to the most based on preferences.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
03/2014 to 10/2015
Server Shift Leader Kings Biergarten & Restaurant City, STATE,
  • Managed opening and closing duties to facilitate restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Verified guest satisfaction with meals and curated suggestion of additional items to increase sales.
  • Created positive guest experience by listening to guest needs then providing better recommendations.
  • Worked with management to coordinate special functions and events.
  • Verified legal drinking age before serving beer, wine and liquor to comply with state law.
Education and Training
Expected in 05/2012
High School Diploma:
Clear Lake High School - Houston, TX
  • Finished 9-12 grade level with high school diploma received in addition to college credit earned during dual credit courses.
  • Showed an immense amount of pride for school spirit by creating an intricate homecoming mum worn senior year.
  • Completed continuing education in dual credit college courses.
  • FFA Floral Design fresh flower / silk flower arrangements 3rd place in surrounding school districts.
  • Completed coursework in graphic design, Floral Design and FFA.
  • Lover’s Club Member
  • Won 1st place for a Christmas Wreath decoration contest in 2012
Expected in
San Jacinto College District - Pasadena, TX
  • Attended San Jacinto College at the campus located in Harris County while still enrolled at Clear lake taking dual credit courses.
  • Attended San Jacinto Community College Pasadena campus taking some courses after high school graduation.

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Resume Overview

School Attended

  • Clear Lake High School
  • San Jacinto College District

Job Titles Held:

  • Certified Server Trainer
  • Server
  • Server Designated Trainer
  • Server Shift Leader


  • High School Diploma
  • Some College (No Degree)

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