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Certified Server Trainer Resume Example

Resume Score: 80%

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CERTIFIED SERVER TRAINER
Skills
  • Point of Sale (POS) system operations
  • New employee mentoring
  • Clerical support
  • Customer relations
  • Quality control
  • Product organization
  • Inbound and outbound calling
  • High-energy attitude
  • Call center experience
  • Adaptive team player
  • Shipping and receiving understanding
  • In-store support
  • Stockroom procedures
  • Business development understanding
  • Problem-solving abilities
  • Senior leadership support
  • Credit card payment processing
Education and Training
06/1983
High School Diploma
West Genesee Senior High SchoolCamillus, NY
05/2002
Associate of Arts - Graphic Design
Greenville Technical CollegeGreenville, SC
Summary

Engaging Certified Server Trainer with 15 years of experience in dining. Committed to delivering exceptional guest experiences through timely distribution of delicious food and beverage items. Skilled at coaching and training other servers on menu knowledge. Enthusiastic server with several years of success delivering quality dining experiences. Strong leader highly skilled at handling issues related to inventory, kitchen slow-downs and customer satisfaction. Personable and dedicated Customer Service Representative with extensive experience in call center industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Experience
Certified Server TrainerOlive Garden | Greenville, SC09/2013 - Current
  • Informed guests on recipes with attention to particular allergens.
  • Promoted specials and seasonal items with detailed descriptions of dishes.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
  • Built extensive knowledge of menu items and wine pairings to drive sales.
  • Developed training program to improve menu knowledge of new hires.
  • Delivered positive guest experiences to hundreds of tables through exceptional service.
Newborn Baby PhotographerMom365 Inc. | Greenville, SC04/2013 - 09/2013
  • Explained price and package details to customers.
  • Improvised photographic methods and techniques.
  • Collaborated successfully with variety of personalities and work styles.
  • Maintained over $1,000+ worth of studio equipment.
  • Monitored studio for adequate quantities of supplies.
  • Maintained over $1,000+ worth of studio equipment.
  • Photographed special events, including weddings, parties and school portraits.
  • Cropped, manipulated and performed color-balance for final images.
  • Used out-of-the-box thinking to obtain perfect shot.
  • Set up precise photographic measurements and control equipment.
  • Assisted imaging team members with product styling, prep and post production.
  • Collaborated with clients to guarantee satisfaction with photos.
  • Adjusted apertures, shutter speeds and camera focus according to combinations of factors, including lighting, depth of field, subject motion and exposure speed.
Portrait PhotographerReMember Church Directories | Kinston, NC05/2012 - 03/2013
  • Collaborated with clients to guarantee satisfaction with photos.
  • Monitored studio for adequate quantities of supplies.
  • Collaborated successfully with variety of personalities and work styles.
  • Cropped, manipulated and performed color-balance for final images.
  • Assisted imaging team members with product styling, prep and post production.
  • Explained price and package details to customers.
  • Set up precise photographic measurements and control equipment.
  • Photographed special events, including weddings, parties and school portraits.
  • Adjusted apertures, shutter speeds and camera focus according to combinations of factors, including lighting, depth of field, subject motion and exposure speed.
Customer Service RepresentativeTeletech Holdings-Call Center | Greenville, SC10/2005 - 09/2009
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately hundrends of customers each month with package and delivery questions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
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Resume Overview

Companies Worked For:

  • Olive Garden
  • Mom365 Inc.
  • ReMember Church Directories
  • Teletech Holdings-Call Center

School Attended

  • West Genesee Senior High School
  • Greenville Technical College

Job Titles Held:

  • Certified Server Trainer
  • Newborn Baby Photographer
  • Portrait Photographer
  • Customer Service Representative

Degrees

  • High School Diploma
    Associate of Arts - Graphic Design

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