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Certified Practice Manager III Resume Example

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CERTIFIED PRACTICE MANAGER III
Professional Background
Experienced Certified Practice Manager with over 27 years experience. Proven ability to turn around under-performing medical practice to create highly profitable one. I am a manager with excellent people skills and dedicated work ethic. I have years of experience working with multiple providers with multiple offices.
Skill Highlights
  • Strong work ethics
  • Complex problem solving
  • Exercises good judgment
  • Conflict resolution
  • Personal and professional integrity
  • Employee Training      


  • Policy/procedure development
  • Staff training and development
  •  Accounts receivable
  •  Accounts payable
  •  HR duties Month end financial
  •  EMR / EPIC
  •  API Payroll
  • CME
  •  Yearly employee evaluation
  •  Credentialing
  •  Experience in collections
  •  Posting insurance payments
Accomplishments
I have taken two failing practices and turned them into profitable and well organized practices.
Professional Experience
Upper Valley Women's Center OB/GYN Troy, OH Certified Practice Manager III 08/2012 to 10/2014
  • Managed a team of 5 Gynecologist.
  • Managed 4 offices
  • 20 employees.
  • Schedule surgeries
  • Created monthly on-call, physician and employee schedules.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.
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  • Evaluated patient care procedural changes for effectiveness .
  • Carefully selected, developed and retained qualified staff
  • evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Organized weekly personnel meetings with team member
  • Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.Reviewed and approved time cards for processing by payroll department.
  • Approved accounts payable
  • Monitor accounts receivables
  • Work with billing department in claims corrections
  • Organized all meetings for all physician and staff
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines
  • Performed pregnancy tests and sent specimens for laboratory testing
  • Minimized staff turnover through appropriate selection
  • orientation, training, staff education and development
Mary Rutan Hosptial / Billing Bellefontaine, Ohio Phone Collector 08/2016 to Current
  • Knowledge of Fair Debt and Collection Act
  • enter accurate date information to accounts
  • seek the highest payment possible
  • collection calls to debtors
  • organize accounts
  • Must meet the required monthly goal for collections
Mary Rutan Hospital Bellefontaine, Ohio Executive Assistant to the VP Physician Integration 05/2015 to 08/2016
  • Performed administrative services for the Vice President of Physician Integration 
  •  Manage the flow of communication in and out of the office
  •  Arrange meetings and conferences
  • Schedules appointments, and other duties related to the VP schedule
  • Screen telephone calls and route calls appropriately
  • Assisted in the process of employed physician salaries and bonuses
  • Spreadsheets of provider's yearly compensation, worked RVU, revenue, and charges.
  • Assisted the Physician practices with Human Resources policies
  •  Assisted in monitoring the monthly Press Ganey reports for patient satisfaction.  
  • Spreadsheet of the provider's yearly allotted money for education and dues. 
  • Conducting research on Healthcare reform initiatives including payer reform; clinical integration and service delivery models,
  • Create reports from the EPM and EMR systems
  • Interprets data and prepares summaries
  • Interacts with clinical managers and other departments that report to the VP
  • Provide guidance for interpreting policies, gathering information for reports and disseminate information to all departments. 
  • Take minutes at committee and department meetings as needed
  • Provides clerical assistance to Coordinator by assimilating data, draft policies,
  • maintain spreadsheets for monitoring staff competency, records, contracts and other documents.  
Todd J. Hixenbaugh MD Lima, OH Practice Manager III 03/2000 to 05/2012
  • Managed team of 3 General Surgeons.
  • I managed 3 offices and numerous employees.
  • Created monthly On-call , Trauma call, office and employee schedules.
  • Scheduled surgeries.
  • Billing, Coding and Collections.
  • Posted insurance payments.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.
  • Evaluated patient care procedural changes for effectiveness.Carefully selected, developed and retained qualified staff.
  • Escorted patients to examination rooms and prepared them for physician exams
  • Identified inefficiencies and made recommendations for process improvements.
  • Monitored CME and arranged for CME conferences.
  • Credentialing
  • Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.
  • Organized and led weekly personnel meetings.
  • Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
Education and Training
Bachelor of Arts: Healthcare Administration Practice Management Institute 2019 Ashford University, San Diego, CA Healthcare Administration Practice Management Institute
High School Diploma Montgomery County Joint Vocational School
Certifications
 Certified Medical Practice Manager - Renewed yearly
 
Practice Management Institute's Certified Professional Standards of Excellence were developed to promote ethical requirements and standards for its Certified Professionals.
These guidelines were established and approved by the Practice Management Institute�Standards of Conduct describe the actions that would reasonably be expected of a PMI Certified Professional in the performance of his/her duties.
Certified Professionals are held to the highest professional standards in the medical industry. PMI Certified Professionals must agree to follow appropriate and legal guidelines according to governmental and third party payer organizations and contracts. They will support the compliance efforts and reporting system of the medical practice.
They will bill only for services that are actually rendered. Services will be coded accurately and only when documentation is provided for the service. They agree to continue to learn and abide by current standards in the ever-changing business of medicine.
Skills
Accounts payable, accounts receivables, Accounts receivable, attorney, Billing, budget, conferences, Conflict resolution, data processing, Employee Training, Staff training, financing, financial, government regulations, Gynecologist, Healthcare management, HR, insurance, laboratory testing, meetings, office, patient care, Payroll, personnel, policies, problem solving, procedure development, Coding, San, supervision, Trauma
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Resume Overview

Companies Worked For:

  • Upper Valley Women's Center OB/GYN
  • Mary Rutan Hosptial / Billing
  • Mary Rutan Hospital
  • Todd J. Hixenbaugh MD

School Attended

  • Ashford University
  • Montgomery County Joint Vocational School

Job Titles Held:

  • Certified Practice Manager III
  • Phone Collector
  • Executive Assistant to the VP Physician Integration
  • Practice Manager III

Degrees

  • Bachelor of Arts : Healthcare Administration Practice Management Institute 2019
    High School Diploma

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