Experienced Certified Practice Manager with over 27 years experience. Proven ability to turn around
under-performing medical practice to create highly profitable one. I am a manager with excellent
people skills and dedicated work ethic. I have years of experience working with multiple providers
with multiple offices.
Strong work ethics
Complex problem solving
Exercises good judgment
Personal and professional integrity
Staff training and development
HR duties Month end financial
EMR / EPIC
Yearly employee evaluation
Experience in collections
Posting insurance payments
I have taken two failing practices and turned them into profitable and well organized practices.
Upper Valley Women's Center OB/GYNTroy, OHCertified Practice Manager III08/2012 to 10/2014
Managed a team of 5 Gynecologist.
Managed 4 offices
Created monthly on-call, physician and employee schedules.
Created annual goals, objectives and
budget and made recommendations to reduce costs.
Evaluated patient care procedural changes for
Carefully selected, developed and retained qualified staff
evaluated employee performance, provided feedback and assisted, coached and disciplined staff as
Organized weekly personnel meetings with team member
Developed and managed
budget and revenue expectations while actively seeking ways to eliminate or reduce
expenses.Reviewed and approved time cards for processing by payroll department.
Monitor accounts receivables
Work with billing department in claims corrections
Organized all meetings for all physician and staff
Provided thorough supervision for day-to-day
operations of facility in accordance with set policies and guidelines
Performed pregnancy tests and
sent specimens for laboratory testing
Minimized staff turnover through appropriate selection
orientation, training, staff education and development
Mary Rutan Hosptial / BillingBellefontaine, OhioPhone Collector08/2016 to Current
Knowledge of Fair Debt and
enter accurate date information to accounts
seek the highest
collection calls to debtors
Must meet the required monthly goal for collections
Mary Rutan HospitalBellefontaine, OhioExecutive Assistant to the VP Physician Integration05/2015 to 08/2016
Performed administrative services
for the Vice President of Physician Integration
Manage the flow of
communication in and out of the office
Arrange meetings and conferences
Schedules appointments, and other duties related to the VP schedule
telephone calls and route calls appropriately
Assisted in the process of
employed physician salaries and bonuses
Spreadsheets of provider's yearly
compensation, worked RVU, revenue, and charges.
Assisted the Physician
practices with Human Resources policies
Assisted in monitoring the monthly
Press Ganey reports for patient satisfaction.
Spreadsheet of the provider's yearly allotted money for education
Conducting research on
Healthcare reform initiatives including payer reform; clinical integration and
service delivery models,
Create reports from the EPM and EMR systems
Interprets data and prepares summaries
Interacts with clinical managers and
other departments that report to the VP
Provide guidance for interpreting
policies, gathering information for reports and disseminate information to all
Take minutes at committee
and department meetings as needed
Provides clerical assistance to Coordinator
by assimilating data, draft policies,
maintain spreadsheets for monitoring
staff competency, records, contracts and other documents.
Todd J. Hixenbaugh MDLima, OHPractice Manager III03/2000 to 05/2012
Managed team of 3 General Surgeons.
I managed 3 offices and numerous employees.
monthly On-call , Trauma call, office and employee schedules.
Posted insurance payments.
Regularly evaluated employee performance, provided
feedback and assisted, coached and disciplined staff as needed
Provided thorough supervision for
day-to-day operations of facility in accordance with set policies and guidelines.
Created annual goals,
objectives and budget and made recommendations to reduce costs.
Evaluated patient care
procedural changes for effectiveness.Carefully selected, developed and retained qualified staff.
Escorted patients to examination rooms and prepared them for physician exams
inefficiencies and made recommendations for process improvements.
Monitored CME and arranged
for CME conferences.
Kept abreast of advances in medicine, computerized diagnostic and
treatment equipment, data processing technology, government regulations, health insurance changes
and financing options.
Organized and led weekly personnel meetings.
Developed and managed
budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
Education and Training
Bachelor of Arts:Healthcare Administration Practice Management Institute2019Ashford University, San Diego, CAHealthcare Administration Practice Management Institute
High School DiplomaMontgomery County Joint Vocational School
Certified Medical Practice Manager - Renewed yearly
Practice Management Institute's Certified Professional Standards of Excellence were developed to promote ethical requirements and standards for its Certified Professionals.
These guidelines were established and approved by the Practice Management Institute�Standards of Conduct describe the actions that would reasonably be expected of a PMI Certified Professional in the performance of his/her duties.
Certified Professionals are held to the highest professional standards in the medical industry. PMI Certified Professionals must agree to follow appropriate and legal guidelines according to governmental and third party payer organizations and contracts. They will support the compliance efforts and reporting system of the medical practice.
They will bill only for services that are actually rendered. Services will be coded accurately and only when documentation is provided for the service. They agree to continue to learn and abide by current standards in the ever-changing business of medicine.