Dedicated to maximizing customer satisfaction and exceeding business objectives with an organized approach and strong multitasking abilities. Productive administrative support worker with organized nature,skill in prioritizing tasks and excellent in time management. Willing to take on any clerical need to boost efficiency and team performance. Known for going over and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Administered personal nursing assistance in pre- and post-operative situations.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Restaurant General Manager, 08/2011 to 11/2013 Kimpton Hotels – Chicago, IL,
Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Controlled portion sizes and garnishing for optimal cost controls.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Front Office Administrator, 10/2001 to 05/2008 Texas Airsystems – Fort Worth, TX,
Ordered and distributed office supplies, supervising personnel's usage to maintain fixed office budget.
Set travel arrangements and gathered documents for management and executive staff meetings and trips.
Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
Automated office operations by managing client correspondence, records, contracts and data communications.
Monitored calendars and scheduled appointments based on availability and established load limits.
Processed financial documents, including contracts, expense reports and invoices.
Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Communicated with customers regarding processes to maintain satisfaction.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic locations.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Administrative Assistant/Sales Representative, 02/2000 to 10/2001 PVF Plumbing Supply – City, STATE,
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Contacted new and existing customers to discuss how specific products could meet needs.
Monitored customer order process and addressed customer issues.
Prepared and processed contracts and order forms for new and existing customers.
Improved overall customer purchasing experiences to promote steady revenue.
Created sales and revenue-generating opportunities in new markets to improve bottom line.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Education and Training
New York State Certified Nursing Assistant: Healthcare, Expected in 01/2013 Wilson Tech Boces - Northport, NY, GPA:
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