certified nursing assistant resume example with 16+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated to maximizing customer satisfaction and exceeding business objectives with an organized approach and strong multitasking abilities. Productive administrative support worker with organized nature,skill in prioritizing tasks and excellent in time management. Willing to take on any clerical need to boost efficiency and team performance. Known for going over and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

  • Account Servicing
  • Order processing
  • Acquiring new customers
  • Excellent communication skills
  • Customer relationships
  • Data entry
  • Work Orders
  • Schedule and Calender management
  • Appointment setting
  • Efficient and Reliable team player
  • Preparing cut sheets and submittals
  • Familiar with Procore
  • Outstanding customer Service
  • Patient focused care
  • Recipes and menu planning
Education and Training
Wilson Tech Boces Northport, NY, Expected in 01/2013 New York State Certified Nursing Assistant : Healthcare - GPA :
Rwj Barnabas - Certified Nursing Assistant
Somerville, NJ, 02/2013 - 04/2020
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Kimpton Hotels - Restaurant General Manager
Chicago, IL, 08/2011 - 11/2013
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Texas Airsystems - Front Office Administrator
Fort Worth, TX, 10/2001 - 05/2008
  • Ordered and distributed office supplies, supervising personnel's usage to maintain fixed office budget.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Automated office operations by managing client correspondence, records, contracts and data communications.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Communicated with customers regarding processes to maintain satisfaction.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic locations.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
PVF Plumbing Supply - Administrative Assistant/Sales Representative
City, STATE, 02/2000 - 10/2001
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Contacted new and existing customers to discuss how specific products could meet needs.
  • Monitored customer order process and addressed customer issues.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.

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Resume Overview

School Attended

  • Wilson Tech Boces

Job Titles Held:

  • Certified Nursing Assistant
  • Restaurant General Manager
  • Front Office Administrator
  • Administrative Assistant/Sales Representative


  • New York State Certified Nursing Assistant

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