Certified Nursing Assistant resume example

• Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
• Coordinated with vets on healthcare needs of each animal and strictly followed instructions.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
• Kept animals clean and free of contaminants to promote optimal health.
• Performed grooming activities including baths, trimming nails, and shaving for boarded and hospitalized animals.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Maintained organized, presentable merchandise to drive continuous sales.
• Maintained records related to sales, returns and inventory availability.

• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Responded to customer requests for products, services and company information.

• My position at this company began with a lower position as a kennel worker, were I kept the store in tip top shape making it look presentable to our costumers, I feed, cleaned, washed and maintained health for our puppies making sure everything got done when it needed to get done. I then was asked to come up to the floor as a sales associate and sell the puppies and supplies which includes paperwork and contract after a purchase, putting the customer's information in the system, financing for them, etc after the new store opened up I was asked to transfer there as an assistant manager. There I would do a lot more for the company, making folders with the puppies information, putting puppies in the system, customer service, checking mail and calling up the customers to bring them into the store, ordering inventory etc. I was then asked to be the store manager in our third location. As manager of American Dog Club I oversee all staff, I hire and train sales associates, I also hire and train kennel workers. I put all the new puppies in the system make sure they are all ready and clean to be put out of the floor. I was in charge of the health and care of the puppies. I made sure the store is presentable for customers and every day the store was running In its best shape, and make decision everyday based on what's best for the company I also deal with customer relations and costumer service with my personal number on the contract that is given to the puppies family's that they were sold to, I'm constantly getting calls with questions and or problems ready for me to fix and help with. I then was in charge of overseeing all three locations I researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.

In American Dog Club they're was a lot of skills required that i fulfilled some were multitasking, problem solving, putting in the extra work in order to get things done the way they need to be done, Slacking was not and option. I am a team player with a big smile always on my face.