Results-driven administration professional with over 20 years of in-depth experience in fast-paced and highly regulated health care, education, and commercial banking environments. Possess excellent organizational, time management, project management, and customer relations skills. Open and clear communicator with demonstrated strategic vision and disciplined execution.
Developing Strong Relationships
Microsoft Office - Access, Excel, Outlook, PowerPoint, Word
Productive and Proactive Attitude
Certified Nursing Assistant August 2004 to CurrentMarshall Medical Center － Placerville, CA
Research and Analysis Managed document control by reviewing files, records, and legal documents to ensure accuracy and minimize audit discrepancies.
Ensured research projects aligned with company processes, tactical planning, and strategic vision by implementing process improvements and evaluation with a proactive approach.
Extensive research in the field of psychology on a weekly basis which followed strict APA guidelines.
Utilized cash flow forecasting and data analysis to determine potential for profit of all commercial loans.
Management Initiated and managed funds for numerous fund-raisers which resulted in yearly profit of over $19K.
Managed portfolio of 15-20 SBA Guaranteed commercial loans at any given time which included disbursement of construction loans with contingencies, working capital, and straight transfers in amounts up to $1M.
Served as manager during Directors' absence for a staff of 17 undergraduate and graduate counselors.
Served as lead source for nursing assistant staff which included training to floor, charting, and protocol.
Administrative Oversight Forged optimal administrative, customer service, and bookkeeping support for the company.
Streamlined office operations by organizing files, preparing documents, and distributing correspondence.
Ensured compliance with company policies and procedures.
Led staff training initiatives to maximize productivity.
Customer Service and Clinical Facilitated patient and family education initiatives by participating in educational in-services as well as explaining safety precautions and infection control policies.
Served on various committees to assure safety to both patients and staff.
Assisted patients with daily activities, served as liaison between patients and medical staff, as well as providing emotional comfort.
Acts as patient advocate and implements total patient care through a team nursing process covering 8-10 high acuity patients per shift along with taking and recording daily vitals and activities.
Provides behavioral/emotional support and supervision for those with dementia and Alzheimer's disease.
Instructional Aide; Student Aide September 1999 to August 2004Sierra Accelerated Elementary School － Placerville, CA
Prepare daily plans and activities that developed children's physical, emotional and social growth through positive communication.
Observed students to supply teachers and parents with feedback regarding potential learning blocks and.
opportunities for support.
Loan Administrator; Loan Officer June 1994 to August 1999Heller Financial, Inc － Sacramento, CA
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting.
Executed the loan origination process, including ordering credit reports, appraisals, preliminary title reports, as well.
as finalized loan closings, recordings, and funding.
Sr. Student Affairs Technician; Sr. Graduate Counselor August 1989 to May 1994University of Southern California － Los Angeles, CA
Served as liaison between faculty and a diverse graduate student body.
Served as the single point of contact for RA lecture scheduling and lecture hall changes.
Evaluated degree progress to determine qualified level of study toward graduation.