Certified Nursing Assistant resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Efficient HR Assistant known for thriving in fast-paced business environment. Strong organizational, technical and interpersonal skills. Discreet, ethical, trustworthy and dedicated to providing superior customer service.

  • Calm and level-headed under duress
  • Patient relations
  • Electronic charting
  • Organizational Skills
  • Teamwork
  • Monitoring fluids
  • Collecting specimens
  • Grooming and bathing assistance
  • General housekeeping ability
  • Quick problem solver
  • Administrative Support
  • Strategic Planning
  • Experience
    03/2013 to 10/2015
    Certified Nursing Assistant Vibra Healthcare Inc. Sacramento, CA,

    While working at Hillside I hade the opportunity to go to school to become a CNA. I would pick up shifts in the evening and weekends alongside my main duties as human resources and medical records.

    • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
    • Documented activities and recorded information in EMR system.
    • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
    • Responded to patient alarms and needs-assessment requests to identify course of treatment.
    • Documented patient intake and dietary requirements and assisted with feeding.
    • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
    • Documented information in patient charts and communicated status updates to interdisciplinary care team.
    • Used mobility devices and [Type] equipment to carefully and transport patients.
    • Provided personal nursing assistance in pre- and post-operative situations.
    • Exhibited compassionate care and communication regarding issues surrounding death and dying.
    • Collected specimens, monitored vitals and maximized patient comfort.
    • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
    • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
    • Consulted with nurses to develop patient care plans and evaluate treatment options.
    • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
    • Provided nursing assistance to residents in 80+-bed for rehab and long-term care facility.
    • Managed and maintained patient rooms, shared-living areas and nursing stations.
    • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
    • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
    • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
    • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
    • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
    12/2012 to 10/2015
    Human Resources Manager Airbus Helicopter Washington, DC,

    As the Human Resources of Hillside Nursing I was responsible for new employee background checks, new hire orientation, keeping track of yearly evaluations, and raises. I watched and monitored overtime. Worked with corporate to configure hours for payroll. I do well with multitasking and completing duties in a on time manner. I also helped with managing the residents spending, such as trips to store or beauty salon. Preformed monthly Audits for resident spending. I was responsible for ordering all office supplies for nursing and business. I was mind full of budget and spending.

    12/2012 to 10/2015
    Medical Records Clerk Lowell General Hospital Revere, MA,

    Additional to Human Resources I also worked the Medical Records of the Residents for Hillside. Before filing any document in the residents record I would make sure it was complete to include any signatures needed by staff and/or physician. Checking correct name and date of birth was crucial for continued medical care. I regularly performed audits to make sure each resident was up to date on yearly physicals and progress notes. I provide list to doctors of patients with up coming visits required. I built new patient medical records and closed out any resident record that was expired, transferred, are released home. Daily I would file doctor notes, doctor orders, diagnostic imaging notes, labs, outside records for more then 80+ residents. Thinning charts and doing releases to insurance companies or other medical facilities were also performed. Being organized and managing time was strong characteristic to complete my daily duties. the following are other duties I performed as well

    • Maintained 100% compliance with all hospital and government regulations.
    • Kept department clean, organized and professional.
    • Purged outdated files.
    • Conceptualized and implemented new and more efficient filing system.
    • Scanned incoming documentation.
    • Maintained complete confidentiality in accordance with organization and legal requirements.
    • Updated daily logs to track information movements.
    • Obtained information by contacting appropriate personnel or patients.
    • Determined and implemented techniques to improve medical records retrieval process.
    • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
    • Verified record copies before handing each over to check for and remove unnecessary details.
    • Logged all requests for medical records into spreadsheets.
    • Streamlined day-to-day office processes to meet long-term goals.
    • Pulled patient records and transferred information to appropriate parties.
    • Observed confidentiality and safeguarded all patient-related information.
    • Pulled patient charts for upcoming appointments.
    12/2002 to 08/2012
    Appointment Clerk Starkey Inc. Wichita, KS,
    • Made appointments for customers based on individual preferences.
    • Followed daily calling list administered by managers and called each person to confirm appointments.
    • Answered any questions about services or products being offered.
    • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
    • Kept reception area clean and organized to offer positive first impression to every visitor.
    • Maintained professional tone at all times, including during peak rush hours.
    • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
    • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
    • Processed payments for doctors visit and updated accounts to reflect balance changes.
    • Managed 3-line system to handle more than 100 incoming calls per day.
    • Greeted customers, answered general questions and directed to appropriate locations.
    • Took accurate messages for staff and management to facilitate open and speedy communication.
    • Gathered, sorted, distributed and sent mail and packages.
    • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
    • Scheduled all appointments for all the medical taff.
    Education and Training
    Expected in 06/1992
    High School Diploma:
    Gatesville High School - Gatesville, TX

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    Resume Overview

    School Attended

    • Gatesville High School

    Job Titles Held:

    • Certified Nursing Assistant
    • Human Resources Manager
    • Medical Records Clerk
    • Appointment Clerk


    • High School Diploma

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