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certified nursing assistant resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
  • Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Flexible hard worker ready to learn and contribute to team success.
  • Knowledgeable and professional Receptionist skilled in administrative support in a clinical setting. Security-conscious and astute in control of confidential documentation. Flexible hard worker ready to learn and contribute to team success. Bringing 4 1/2 years of experience managing fast-paced, front desk operations.
  • Hardworking Office Assistant/Receptionist offering familiarity with both a clinic setting and HR setting. Passionate about business success and talented at supporting company staff, office personnel and customer needs.
Skills
  • Infection control procedures
  • Medical terminology knowledge
  • Patient relations
  • Multi-line telephone skills
  • Organization and efficiency
  • Office equipment operations
  • PC proficient
  • Tech-savvy
  • Multitasking and prioritization
  • Professional and polished presentation
  • Personnel records maintenance
  • Understanding of HR policies
  • Word processing
  • People skills
  • Reliable and trustworthy
  • Leadership
  • Work ethic
  • Proficient in Microsoft Word, PowerPoint, Excel, [all Microsoft programs]
  • Certified in First Aid + CPR
  • Punctual
  • Reliable
  • Able to work with little to no supervision
  • Charting expertise
  • Calm and level-headed under duress
  • Quick problem solver
  • Documentation procedures expert
Experience
04/2019 to 12/2019
Certified Nursing Assistant Noland Health Services Clairmont Springs, AL,
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented activities and recorded information in EMR system.
  • Delivered nursing assistance to residents in 65-bed memory care facility.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Delivered high level of care to every patient.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Assisted over 70 residents with daily needs, personal hygiene, dressing and facility transfers.
08/2018 to 01/2019
Customer Service Manager Alamo Group Geismar, LA,
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered phone calls to assist customers with questions and online and same day delivery orders.
08/2016 to 11/2016
Clinic Assistant Medstar Research Institute Potomac, MD,
  • Recorded patient medical histories, updated charts and obtained insurance approvals as appropriate.
  • Verified patient billing information, processed patient accounts and maintained records and documentation.
  • Directed and escorted patients to treatment areas per appointment plans.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Communicated with patients by phone and via written correspondence.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Answered appointment calls to streamline office operations.
  • Communicated with medical transcriptionists regarding patient medical records.
  • Collaborated both clinical and administrative duties in medical office setting.
01/2014 to 01/2016
Human Resources Administrative Assistant Cape Henry Associates San Diego, CA,
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Created and managed more than 300 confidential personnel records.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Handled sensitive and confidential employee information with complete discretion.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Developed and maintained training materials and benefits packets for new hires.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed more than 150 incoming calls per day.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit.
Education and Training
Expected in 05/2018 to to
Associate of Science: General Studies
Turtle Mountain Community College - Belcourt, ND
GPA:
  • Graduated with a 4.0 GPA.
  • Dean's List Honoree, 4 semesters.
  • Awarded Tribal Scholarship, Cobell Scholarship, American Indian College Fund, North Central Scholarship, Massachusetts Scholarship.
  • Member of, Quilting Club.
  • Volunteer Tutor in Math, Science, Comp Classes (English and Grammar), Chemistry, Anatomy and Physiology 1 and 2
Expected in 05/2018 to to
Associate of Arts: General Studies
Turtle Mountain Community College - Belcourt, ND,
GPA:
  • Graduated with a 4.0 GPA.
  • Dean's List Honoree, 4 semesters.
  • Awarded Tribal Scholarship, Cobell Scholarship, American Indian College Fund, North Central Scholarship, Massachusetts Scholarship.
  • Member of, Quilting Club.
  • Volunteer Tutor in Math, Science, Comp Classes (English and Grammar), Chemistry, Anatomy and Physiology 1 and 2
Expected in 05/2019 to to
License: Paraprofessional
North Dakota Department of Public Instruction - Bismarck, ND,
GPA:
Expected in 11/2019 to to
License: Certified Nursing Assistant
Turtle Mountain Community College - Belcourt, ND,
GPA:
Additional Information

If hired, I will not let you, my co-workers, or myself down. I am a people pleaser and a over achiever, I will make sure that my job is done with 100% satisfaction from supervisors, clients, and co-workers. I always go the extra mile (sometimes extra 10 miles) to make sure my job is done correctly and professionally.

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Resume Overview

School Attended

  • Turtle Mountain Community College
  • Turtle Mountain Community College
  • North Dakota Department of Public Instruction
  • Turtle Mountain Community College

Job Titles Held:

  • Certified Nursing Assistant
  • Customer Service Manager
  • Clinic Assistant
  • Human Resources Administrative Assistant

Degrees

  • Associate of Science
  • Associate of Arts
  • License
  • License

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