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certified nursing assistant resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Detail-oriented Certified Nursing Assistant with 43 years of healthcare experience. I am very personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Looking to take my passion to help others to the next level and crossover to a new career opportunity in Customer Service Call Center that offers long term opportunities. I am looking to make a career change to Customer Service Call Center.

Skills
  • Patient Care
  • Medical Records
  • Excellent Oral and Written communications skills
  • Proficient with Word, Excel, PowerPoint. Type: 45wpm
  • Proficient with all Window's programs
  • Office Administration
  • Inbound and Outbound Calling
  • Medical terminology knowledge
Work History
Certified Nursing Assistant, 05/2020 to Current
Augustana Care CorporationRosemount, MN,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Transported patients between rooms and appointments or testing locations.
  • Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Participate in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
Customer Service/Sales Representative, 10/2019 to 12/2019
HaztekGreenfield, IN,
  • Made outbound calls to residential customers, commercial businesses to inform them about state Solar Electricity programs available in their state and see if they qualify.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Utilized systems to log calls and update customers information
  • Ensure all customers issues are resolved within first call for first call resolution.
  • Handle situations which may require adaptation of responses or extensive research according to customers responses.
  • Deliver and exceed customer-specified service levels for handle time.
  • Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Certified Nursing Assistant, 03/2017 to 05/2019
Augustana Care CorporationMilaca, MN,
  • Provide individualized quality care to patients and develop personal connections that support both the patients and their families.
  • Develop and maintain therapeutic relationships with the residents.
  • Delivering individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
  • Provide quality personal care such as grooming, bathing/showering and and other hygiene needs throughout the day.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Participate in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
Certified Nursing Assistant, 04/2015 to 01/2017
Avalon Health Care GroupBountiful, UT,
  • Provide individualized quality care to patients and develop personal connections that support both the patients and their families.
  • Develop and maintain therapeutic relationships with the residents.
  • Delivering individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
  • Provide quality personal care such as grooming, bathing/showering and and other hygiene needs throughout the day.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Participate in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
Education
Certificate Program: Medical Billing And Coding, Expected in 01/2008 to Laurus Technical Institute - Decatur, GA
GPA:
  • Graduated with 98% grade average with Honors.
  • Learned skills in Patient registration, appointment scheduling, typing, medisoft and administration.
  • Learned skills in Billing and Coding
  • Learned skills in Payment processing, Insurance Verification, Medical Terminology and follow up on Claims
  • Learned procedural and diagnostic codes for coding.
Certificate Program: Basic Computer Knowledge, Expected in 2001 to Maricopa Skill Center - Phoenix, AZ,
GPA:
  • Coursework in Basic computer course, Windows Application, Typing and Microsoft programs
High School Diploma: , Expected in 06/1979 to Abraham Lincoln High School - Riverside, CA,
GPA:
  • Graduated in Top 5% of Class
  • Dean's List in 1979

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Resume Overview

School Attended

  • Laurus Technical Institute
  • Maricopa Skill Center
  • Abraham Lincoln High School

Job Titles Held:

  • Certified Nursing Assistant
  • Customer Service/Sales Representative
  • Certified Nursing Assistant
  • Certified Nursing Assistant

Degrees

  • Certificate Program
  • Certificate Program
  • High School Diploma

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