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Certified Nursing Assistant Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Certified nursing assistant offering 4 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.

Dedicated CNA committed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach.

Compassionate CNA accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care.

Helpful Nursing Assistant committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress .

Skills
  • Able to lift 35 pounds
  • Type 35 wpm
  • Multi phone line experience
  • Internet efficient
  • General housekeeping ability
  • Calm and level-headed under duress
  • Collecting specimens
  • Medical terminology knowledge
  • Collecting vital signs
  • Grooming and bathing assistance
  • Assisting with personal grooming
  • Charting expertise
  • Team player and hard worker
Education and Training
W.J. Keenan High School Columbia, SC Expected in 09/2011 GED : - GPA :
Experience
Catholic Health Services - Certified Nursing Assistant
Opa Locka, FL, 07/2020 - Current
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Documented activities and recorded information in EMR system.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Delivered nursing assistance to residents
  • Used mobility devices and Hoyer lift equipment to transport patients.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
Catholic Health Services - Certified Nursing Assistant
Miami, FL, 10/2017 - 02/2020
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented activities and recorded information in EMR system.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
Esri - Customer Service Representative
Minneapolis, MN, 09/2012 - 10/2013
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Assisted approximately 3 customers each 10 minutes with tv or billing questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered customer questions and addressed customers concerns.
  • Upheld privacy and security requirements established by Directv regulatory agencies.
  • Interviewed customers regarding billing issues and reported feedback to management team.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered 60+ inbound calls per day and directed to designated individuals or departments.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Worked with CSM to develop customer service improvement initiatives.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.

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Resume Overview

School Attended
  • W.J. Keenan High School
Job Titles Held:
  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Customer Service Representative
Degrees
  • GED

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