Certified Nursing Assistant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Detail-oriented Certified Nursing Assistant. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

  • Recording vital signs
  • Transporting patients
  • Responding to emergencies
  • Measuring bodily fluids
  • Dementia and Alzheimer's knowledge
  • Companionship and emotional support
  • Patient-focused care
  • Feeding assistance expert
  • Observing responses
  • Supporting personal needs
  • Documenting behaviors
  • Patient Management
  • Medical office administration
  • Inpatient care
  • Medical Records Management
  • Adaptable
  • Compassionate caregiver
  • Efficient and reliable team player
  • Data Entry
  • Direct Patient Care
Work History
Certified Nursing Assistant, 10/2019 to 04/2020
Community Health Association Of SpokaneSpokane, WA,
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Oversaw and maintained patients' rooms, group living areas and nurse stations
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Cared for clients with diagnoses such as respiratory failure, dementia, and muscular dystrophy
Insurance Agent, 04/2017 to 02/2018
Pharmacists Mutual Insurance CompanyDenver, CO,
  • Examine claims forms and other records to determine insurance coverage.
  • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
  • Customize insurance programs to suit individual customers, often covering a variety of risks.
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Calculate premiums and establish payment method.
  • Perform administrative tasks, such as maintaining records and handling policy renewals.
  • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
  • Contact underwriter and submit forms to obtain binder coverage.
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
Customer Service Advocate, 10/2014 to 03/2017
Cvs HealthCarson City, NV,
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Order tests that could determine the causes of product malfunctions.
Manager, 01/2011 to 10/2014
KpmgSan Francisco, CA,
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
High School Diploma: , Expected in 05/2012
Oakland High School - Murfreesboro, TN
: CNA Certification, Expected in 10/2019
NATS - Nashville, TN,
: Practical Nursing, Expected in
TCAT - Nashville,

Currently enrolled for the LPN program at TCAT

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Oakland High School
  • NATS
  • TCAT
Job Titles Held:
  • Certified Nursing Assistant
  • Insurance Agent
  • Customer Service Advocate
  • Manager
  • High School Diploma

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