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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Dedicated Nursing Assistant accustomed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach.

Skills
  • Infection control procedures
  • Preparing meals
  • Quick problem solver
  • Performing patient intakes
  • General housekeeping ability
  • Collecting vital signs
  • Able to lift [Number] pounds
  • Catheter change and preparation
  • Grooming and bathing assistance
  • Collecting specimens
  • Patient relations
  • Respiratory equipment training
  • Electronic charting
  • Calm and level-headed under duress
  • Monitoring fluids
  • Medical terminology knowledge
  • Documentation procedures expert
  • Charting expertise
  • Reliable transportation
  • Valid [State] driver's license
Education and Training
Academy of Human Developement Las Vegas, NV Expected in 12/2010 GED : - GPA :
  • Completed professional development in Nursing assistant 2019.
Experience
Marriott International - Certified Nursing Assistant
Culver City, CA, 02/2019 - 02/2020
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided nursing assistance to residents in 80bed Long term and Rehabilitation care facility.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Used mobility devices and Hoyer equipment to carefully and transport patients.
Jo-Ann Fabrics - Cashier
Traverse City, MI, 11/2018 - 02/2019
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained new employees in cashiering procedures, offering assistance in resolving Register issues.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Smoothly processed incoming orders, handling over 300 transactions per day with exceptional accuracy.
Greenstone Fcs - Customer Service Representative
Little Chute, WI, 11/2017 - 04/2018
  • Assisted approximately 100 customers each with a handle time under 5 mins with refunds and any questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Trained 10 new employees each quarter in procedures and policies in order to maximize team performance.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Interviewed customers regarding refund issues and low scoring customer service survey scores reported feedback to management team.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Worked with managers to develop service improvement initiatives.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Answered 125+ inbound calls per day and directed to designated individuals or departments.
Clyde - Claims Specialist
New York, NY, 04/2013 - 04/2016
  • Acted as intermediary between insurance companies and customers, including researching and assessing information to determine validity of claims.
  • Researched coverage and premium options and supplied clients with best coverage available for individual needs.
  • Promoted agency products to customers in person, by telephone and in writing.
  • Coordinated vendor services, including emergency repair, cleaning companies and contractors, to optimize handling of customer claims.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Created master spreadsheet to record procedures, denials and approvals.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.
  • Answered 100 calls per 12 hrs period to answer customer questions. An report coverages to the customers.
  • Earned reputation for good attendance and hard work.
  • Investigated and analyzed requirements to improve timeliness of reports to customers.
  • Traveled to customer sites to evaluate damage, including fallen trees, leaking roofs and other issues, to create accurate cost estimations.
  • Identified suspicious losses, immediately contacting auto adjuster to conduct further investigations.

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Resume Overview

School Attended

  • Academy of Human Developement

Job Titles Held:

  • Certified Nursing Assistant
  • Cashier
  • Customer Service Representative
  • Claims Specialist

Degrees

  • GED

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