Efficient Patient Service Representative with over 2 years of experience working in Medical Setting. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through every step of the healthcare process.
Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality.
Certified Nursing Assistant, 10/2019 to CurrentNovant Health Medial Center - Huntersville, NC
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
Completed EKG testing on patients.
Adhered to cleaning protocol for EKG machine, holter cables and accessories to provide safe environment.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
CNA/Bilingual Patient Service Specialist, 02/2017 to 03/2019Center For Emotional Health - Charlotte, NC
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
Addressed, documented, and responded to incoming and outgoing calls and correspondence
Checked daily doctor schedules and verified insurance
Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration
Accessed patient information through a variety of office software applications
Ran statements each month to review outstanding balances and identify accounts in need of collection processing
Scheduled and confirmed patient appointments with patients and healthcare professionals
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in deliveryof quality healthcare
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
Monitored patient stability by checking vital signs and weight.
Managed both clinical and administrative duties in a medical office setting
Assisted with technical treatments and entered information in patient records and charts
Efficiently performed insurance verification Educated patients about medications, procedures and physician's instructions
Secured patient information and maintained patient confidence by completing and safeguarding medical records
Cleaned and disinfected chairs and equipment according to facility policy
Created and maintained accurate and confidential patient files.
Certified Nursing Assistant, 09/2018 to 02/2019Home Instead Senior Care - Concord, NC
Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
Responded to patient alarms and needs-assessment requests to identify course of treatment
Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
Documented patient intake and dietary requirements and assisted with feeding to promote proper patient nutrition
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Associate of Science, Nursing
Central Piedmont Community College - Charlotte, NC
Currently enrolled in online classes for the completion of a nursing program in the future.