certified nursing assistant resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Ambitious Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Skills
Strong Verbal and Written Communication
Strong work ethics
Epic Systems
Quick Problem Solver
Performing Patient Intakes
Calm and Level-Headed Under Duress
Output Monitoring and Reporting
Appointment Confirmation
Patient Interviewing Skills
Explaining Policy and Procedures
Database Search and Data Entry Skills
Microsoft Office
Providing Information and Resources
Quality Standards and Protocols
Organized and Detail-Oriented
Administrative and Office Support
Registration and Scheduling
Patient Confidentiality and Data Security
Documenting and Recording Information
Calm and Effective Under Pressure
Patient Needs Assessment and Referral
Scheduling Appointments
Sliding Scale Determination
Time Management and Prioritization
Vital Statistics Documentation
Multi-Line Telephone Systems
Patient Registration
Claims Handling and Coverage Verification
Insurance Authorizations
Outbound Calling
Medical Terminology
Benefits Explanation
Insurance Forms Processing
Schedule Coordination
Forms and Spreadsheet Creation
Work History
Certified Nursing Assistant, 08/2016 - Current Country Meadows Retirement Communities – Frederick, MD,
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Patient Service Representative, 02/2017 - 06/2019 Thedacare – WI, State,
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Answered signal lights, bells or intercom systems to determine resident needs.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Observed and reported unusual symptoms and changes to charge nurse.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Assisted residents with bathing and dressing to promote personal hygiene.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures and documented activities and recorded information in EMR system.
Customer Service Agent/Baggage Claim, 04/2011 - 05/2018 Greyhound – City, STATE,
Communicated with clients regarding account services, statements, and balances.
Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Performed basic math to count bags and verify cargo weights.
Interpreted flight schedules and airline flight destination information using electronic tools.
Operated baggage scanners and computers to correctly route baggage and cargo to passenger's destination.
Drove and operated ground equipment, tugs, belt loaders and tow tractors.
Education
High School Diploma: , Expected in 06/2007 - Community Education Partners - Philadelphia, PA, GPA: Status -
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