certified nursing assistant resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Certified Nursing assistant offering 18 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.

Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

  • Logistics activities and coordination
  • Delegating work
  • Monitoring field personnel
  • Improving operations
  • Database maintenance
  • Phlebotomy Training
  • Calm Under Stress
  • Medical Terminology
  • Multitasking and Prioritization
  • Emergency Response
  • Basic Life Support
Work History
Certified Nursing Assistant, 01/2016 to Current
Bj's Wholesale Club, Inc.Taunton, MA,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Documented activities and recorded information in EMR system.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Worked with Doctors and Nurses to complete surgeries of 35 clients daily producers
Mental Health Technician, 07/2009 to 11/2021
Common SpiritWoodland, CA,
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Verified appropriate clinical information is communicated when patients are referred to specialists.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
Dispatcher Supervisor, 06/2002 to 08/2006
First TransitEnglewood, NJ,
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Mentored, trained and managed team of 85 employees and offered insight and direction, helping boost overall performance.
  • Planned out driver routes ahead of time, which cut down on mileage and reduced costs by $200.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Reported delays, accidents or other traffic and transportation situations.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Accurately and efficiently responded to over 100 daily requests.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Modernized communications systems to improve productivity, reliability and efficiency
  • Determined number of man hours required to complete assignments after reviewing scope of each project
  • Analyzed project and vendor data and compiled information into presentations for internal purposes
  • Maintained meticulous employee records to accurately track attendance and productivity
  • Directed dispatching, routing and tracking of 54 fleet vehicles
Certificate: Phlebotomy, Expected in 08/2021 to Bay Area Medical Academy - San Francisco, CA,
Continuing Education: Nursing, Expected in 12/2016 to Laney College - Oakland, CA
Associate of Science: Business, Expected in 05/2006 to Heald College - Hayward, CA,
Nursing Assistant: Nursing, Expected in 2003 to Angelina College - Lufkin, TX
High School Diploma: , Expected in 05/1998 to West Sabine High - Pineland, TX,
  • Improved delivery of bed side communication by listening to patient realizing overall increase in customer satisfaction and cost efficiency.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the month for outstanding performance and team contributions.
  • Certified Nursing Assistant (CNA) 19 years #00589991
  • Licensed Mental Health Technician - 11 years
  • CPI Training - 11 years
  • Bls training
  • CPT-1/02223583

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Resume Overview

School Attended

  • Bay Area Medical Academy
  • Laney College
  • Heald College
  • Angelina College
  • West Sabine High

Job Titles Held:

  • Certified Nursing Assistant
  • Mental Health Technician
  • Dispatcher Supervisor


  • Certificate
  • Continuing Education
  • Associate of Science
  • Nursing Assistant
  • High School Diploma

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