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Certified Nursing Assistant Resume Example

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CERTIFIED NURSING ASSISTANT
Professional Summary

Self-motivated Office Manager bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.

Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.

Skills
  • Policy and procedure modification
  • Documentation and control
  • Team building
  • Scheduling
  • Credit and collections
  • Office administration
  • Clerical support
  • Office management
  • Sorting and labeling
  • Team leadership
  • Documentation expertise
  • Data management
  • Administrative support
  • Clear oral/written communication
  • Data entry
  • Organizational skills
  • Feeding assistance expert
  • Documenting behaviors
  • Patient-focused care
  • Recording vital signs
  • Companionship and emotional support
  • Transporting patients
  • Chronic disease management
  • Observing responses
  • Dementia and Alzheimer's knowledge
  • Measuring bodily fluids
  • Supporting personal needs
  • Direct patient care
  • Patient privacy
  • Tube feedings and medications familiarity
  • Inpatient care
  • Efficient and reliable team player
  • Charting and clinical documentation
  • Compassionate
Work History
Certified Nursing Assistant, 04/2010 to 07/2014
Arc Of Washington County – Hagerstown, MD
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering medications and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nursing informed of changes.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Manager, 03/2014 to 08/2016
Applebees – Waynesboro, PA
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [Timeframe].
  • Provided management with feedback regarding employee performance and training needs.
  • Demonstrated new products, procedures and techniques to employees.
  • Established and maintained positive work environment to enhance retention and productivity.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Cross-trained existing employees in order to maximize team performance.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Trained new employees in specific job requirements.
Cashier, 10/2017 to 08/2018
Walmart – Waynesboro, PA
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with 97% accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Office Manager, 12/2016 to Current
Jackson Hewitt Tax Service – Hagerstown, MD
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Maintained computer and physical filing systems.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Solved problems timely and effectively, ensuring customer satisfaction.
Education
High School Diploma: 05/2019
Smart Horizons - Pompano Beach, FL
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Resume Overview

Companies Worked For:

  • Arc Of Washington County
  • Applebees
  • Walmart
  • Jackson Hewitt Tax Service

School Attended

  • Smart Horizons

Job Titles Held:

  • Certified Nursing Assistant
  • Manager
  • Cashier
  • Office Manager

Degrees

  • High School Diploma : 05/2019

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