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Certified Nursing Assistant Resume Example

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CERTIFIED NURSING ASSISTANT
Summary

Certified Nursing Assistant offering years of experience in healthcare environments. Excellent time management abilities with compassionate bedside manner and astute observational skills. Knowledgeable about mobility assistance. Compassionate accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care.

Skills
  • World Class Customer Service
  • Proficient Writing Skills
  • Adequate computer skills - 45 to 50 words per minute
  • Clear Communication Skills
  • Time Management Skills
  • Banking
  • Communication Skills
  • Credit
  • Data entry
  • Dispatching
  • Assisting patient/Patient care
  • Transportation
  • Preparing meals
  • Quick problem solver
  • Electronic charting
  • Calm and level-headed under duress
  • Collecting vital signs
  • Grooming and bathing assistance
  • Monitoring fluids
  • Infection control procedures
  • General housekeeping ability
  • Assisting with personal grooming
  • Understands mobility assistance needs
Experience
Quest Staffing Solutions Inc.February 2020 to CurrentCertified Nursing Assistant
New York, NY
  • Smiled, greeted, and thanked customers with a positive attitude.
  • Stood for long periods of time while checking out customers quickly and accurately.
  • Kept my area clean and presentable.
  • Answered customer questions and helped them with their needs.
  • Assisted associates across the store as needed Over Night Stock:.
  • Unloaded trucks.
  • Sorted products in the backroom.
  • Stocked products on shelves.
  • Ensured aisles were neat and areas were clean.
  • Engaged vendors and drivers with a positive attitude.
  • Greeted customers and answer their questions.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Used mobility devices such as hoyer lifts and sit-to-stand equipment to carefully and transport patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
TD BankDecember 2017 to December 2019Banking Specialist
Mount Laurel, NJ
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Ensured all banking records and client information remained confidential.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Answered customer questions in friendly and knowledgeable manner to maintain high satisfaction levels.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
Kennedy/Jefferson Health, Non-Emergency Medical Transport / Medical DispatchMay 2015 to December 2017Medical Transport Driver
Voorhees, NJ
  • Provide exceptional Customer service by meeting all Customer demands as they relate to a range of issues varying in complexity, with low to moderate support of more experienced personnel.
  • Take ownership of Customer concerns and resolve Customer issues at first point of contact.
  • Ensure necessary due diligence is taken to support the accuracy of all Customer transactions.
  • Make Customer calls as scheduled throughout the shift.
  • Identify and refer high value or potential Customers to the appropriate personnel.
  • Utilize appropriate discretion and negotiation tactics when addressing fee disputes.
  • Administer electronic banking products including ATM, debit and credit cards, and online bill paying services.
  • Perform data entry and other tasks required for the administration and processing of on line banking transactions and set up of new accounts.
  • Non-Emergency Medical Transport:.
  • Transport patients by assisting patients in and out of ambulances, medical vans; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or movable beds.
  • Comforts patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity.
  • Transport equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment areas and patient care areas.
  • Transport laboratory specimens by picking-up specimens and delivering them to specified laboratory.
  • Transport deceased patients by following protocols and delivering them to the mortuary Dispatcher responsibilities include:.
  • Dispatching of Shuttle, Para-transit and Ambulance Units.
  • Scheduling Transportation Request over the phone.
  • Scheduling Transportation Request through our Portal.
  • Tracking Vehicles with our GPS System.
  • Radio Communications.
  • Call Verification's on all Scheduled Trips.
  • Determine response requirements and priority of situations; dispatch units in accordance with established procedures to respond to emergencies and non-emergencies requests.
  • Stowed mobility devices, such as walkers and wheelchairs by [Action].
  • Helped clients in and out of vehicles by opening doors and providing physical support.
  • Planned efficient routes by reviewing maps and traffic conditions.
  • Provided client and caregiver surveys to gain feedback on services.
  • Drove disabled and elderly clients to medical appointments.
  • Checked vehicle fluid levels before and after each shift, topping off coolant, gasoline and oil.
  • Prioritized incoming requests for transportation depending upon criticality of patient condition.
  • Sanitized medical equipment and inside of vehicle after each transport to avoid spread of germs.
  • Documented each transport, including patient name, mileage and services rendered.
  • Identified maintenance issues and notified mechanics to schedule repair work.
P.I.L.O.T. ServicesMarch 2014 to November 2017Residential Care Technician
Atco, NJ
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Calibrated equipment for optimal use and to obtain accurate diagnostic results.
  • Tracked patients during tests and surgeries with assistance of EEG, EP instruments and video recording equipment.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Aided patients with mobility and activities of daily living.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Verified patient identities using prescribed protective measures to meet facility and regulatory requirements.
  • Assisted patients with personal care, ambulation and general patient care needs.
Education and Training
Penn Foster Career SchoolDecember 2016Diploma: Auto Repair TechnologyScranton, PA
Lindenwold High SchoolJune 2009High School DiplomaLindenwold, NJ
Lindenwold High SchoolGraduate
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Resume Overview

Companies Worked For:

  • Quest Staffing Solutions Inc.
  • TD Bank
  • Kennedy/Jefferson Health, Non-Emergency Medical Transport / Medical Dispatch
  • P.I.L.O.T. Services

School Attended

  • Penn Foster Career School
  • Lindenwold High School

Job Titles Held:

  • Certified Nursing Assistant
  • Banking Specialist
  • Medical Transport Driver
  • Residential Care Technician

Degrees

  • Diploma : Auto Repair Technology
    High School Diploma
    Graduate

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