Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

North Carolina-Certified Nursing Assistant, bringing sixteen years of experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Empathetic Certified Nursing Assistant commended for chart accuracy, effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Team player that searches for work to be completed and always willing to help a team member.

  • Recording vital signs
  • EMR / EHR
  • Dementia and Alzheimer's knowledge
  • Patient privacy
  • Adaptable
  • Assist patient with bathing and dressing
  • Efficient and reliable team player
  • Customer and client relations
  • Documentation and reporting
  • Time management
  • Bookkeeping
  • Conflict resolution
  • Multitasking strengths
  • Feeding assistance expert
  • Responding to emergencies
  • Organization skills
Work History
Certified Nursing Assistant, 10/2014 to 03/2020
Hill Health CtrAnsonia, CT,
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Registered Nurse informed of changes
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion
  • Updated patient charts using Epic software
  • Responded to patient alarms and needs-assessment requests to identify course of treatment
Certified Nursing Assistant, 10/2006 to 11/2014
Hill Health CtrHamden, CT,
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Oversaw and maintained patients' rooms, group living areas and nurse stations
  • Cared for average of 12 patients per twelve hour shift in nursing home facility, delivering high-quality, efficient support to meet all needs
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Complied with all company-specific guidelines and performed hands-on nursing care to minimum of 10 patients or more under RN supervision
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
  • Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for rehabilitation unit
Receptionist, 01/2006 to 10/2006
K. Hovnanian CompaniesLewes, DE,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Received and routed business correspondence to correct departments and staff members
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Routed incoming mail and messages to relevant personnel without delay
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Kept reception area clean and neat to give visitors positive first impression
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Resolved customer problems and complaints
  • Managed eight-line system to handle more than 200 incoming calls per day
Associate of Science: Medical Assisting, Expected in 04/2021
Independence University - Salt Lake City, UT
  • Majored in Health Sciences.
High School Diploma: , Expected in 06/2006
South Rowan High School - China Grove, NC

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Resume Overview

School Attended

  • Independence University
  • South Rowan High School

Job Titles Held:

  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Receptionist


  • Associate of Science
  • High School Diploma

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