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certified nursing assistant resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Skills
  • Microsoft Office
  • Sales and marketing
  • Issue escalation
  • Patient relations
  • Quick problem solver
  • Relationship selling
  • Negotiations
  • Team Player
  • Reliable
  • Self-Motivated
  • Driven
  • Attentiveness
  • Time Management
  • Customer Service
  • Excellent Communication
Summary

Driven and determined individual with years in retail and customer service. I have the ability to build personal and professional relationships and provide excellent customer service. With years in healthcare I have the ability to adapt to different needs of individuals by being empathetic and understanding. I am seeking a career that will aid to my growth professionally and personally by utilizing the skills I am gifted with.

Experience
Customer Service Representative, 12/2021 to 09/2022
Blackhawk TransportPhiladelphia, PA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Consulted with customers to resolve service and billing issues.
Fulfilment Specialist, 11/2020 to 12/2021
Best BuyMount Laurel, NJ,
  • Managed daily operations of branch, including order fulfillment and customer service.
  • Used RF scanner to pick items from bins and complete orders.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Agent , 11/2019 to 10/2020
Magnolia BakeryLos Angeles, CA,
  • Managed high-volume of inbound and outbound customer calls.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from 50% to 100%.
  • Returned all routine and general customer calls in good time.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Responded to customer requests for unavailable products and suggested other suitable options.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Retail Sales Specialist, 08/2015 to 09/2019
Auto Plus Pep BoysStratford, NJ,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Received and processed cash and credit payments for in-store purchases.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Certified Nursing Assistant, 07/2012 to 09/2017
Jc Resorts LlcEscondido, CA,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Environmental Services Housekeeper, 05/2011 to 07/2012
Hackensack University Medical CenterOakhurst, NJ,
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Follow 7-step cleaning process
Cashier Team Lead, 06/2009 to 05/2011
Northern Tool + EquipmentLewisville, TX,
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Managed cashier shifts and breaks.
  • Maintained work area in clean and neat manner.
  • Greeted customers promptly and responded to questions.
Education and Training
High School Diploma: Nursing, Expected in 2010
Hopewell High - Huntersville, NC
GPA:
Took the required career classes for field of choice
: , Expected in
ECPI University - Charlotte,Nc,
GPA:
: , Expected in
Strayer University - Charlotte, NC,
GPA:

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Resume Overview

School Attended

  • Hopewell High
  • ECPI University
  • Strayer University

Job Titles Held:

  • Customer Service Representative
  • Fulfilment Specialist
  • Customer Service Agent
  • Retail Sales Specialist
  • Certified Nursing Assistant
  • Environmental Services Housekeeper
  • Cashier Team Lead

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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