certified nursing assistant resume example with 17+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Eager to develop and advance professionally into a more challenging position.

Talented Shift Manager bringing 7 years of experience in fast food industry. Driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision making skills.

Seasoned Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Opening and closing procedures
  • Team development
  • Inventory management
  • Training and mentoring
  • Issue and conflict resolution
  • Employee scheduling
  • Superior communication skills
  • Cash handling accuracy
  • High-energy attitude
  • Organized
  • Adaptive team player
  • Savvy negotiator
  • Time management
  • Cheerful and energetic
  • Excellent multi-tasker
  • Superior organization skills
  • Dependable and reliable
  • Detail-oriented
  • Staff training and development
02/2019 to Current Certified Nursing Assistant Jerome Home | New Britain, CT,

I work first shift. pick up open shifts on pm's and nocs. I'm team player and help out where ever needed.

  • Documented patient intake and dietary requirements and assisted with feeding to promote proper patient nutrition
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
  • Consulted with nurses to develop patient care plans and evaluate treatment options
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
04/2017 to 01/2019 Harvester Bright Farms | Elkwood, VA,
  • Identified pests, weeds, and plants to determine appropriate selection of pesticides and fertilizers
  • Demonstrated knowledge of safety and proper operation of heavy farm equipment
  • Communicated with management to ensure efficiency in daily operations
  • Oversaw more than [Number] personnel and delivered mentorship and training to promote increased productivity
10/2017 to 02/2018 Server/Cook/Bartender Donatos | Huntsville, AL,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
09/2017 to 11/2017 Tractor Driver/Tour Guide Volunteer Fine Jewelry Manufacturer | Charlotte, NC,
  • Communicated with team members to coordinate efficient and accurate movements.
  • Observed road and traffic laws and regulations to execute safe driving practices.
  • Gave hay wagon rides to customers
  • Kept safety of all members of group at high level by pointing out cracked sidewalks, bad lighting and steps and provided assistance as needed.
  • Researched topics that pertained to tour locations so that such information could be added to scripts.
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
  • Created tour programs with focus on providing positive guest experiences.
11/2012 to 08/2017 Medicine Administration Lutheran Homes And Health Services Inc. | City, STATE,
  • Engaged client in physical and mental activities to sustain quality of life
  • Served as positive role model for diverse group of individuals
  • Supervised frequent activities such as medication and personal hygiene to ensure safety
  • Devised various programs for residents, including social, educational and recreational programs
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
  • Helped client with activities of daily living (ADL), including personal hygiene, feeding, ambulation and household maintenance
  • Worked to improve patient outlook and daily living through compassionate care
  • Monitored clients' progress to report necessary changes
  • Administered all necessary medications as directed by care plan
02/2007 to 08/2011 Shift Manager McDonalds | City, STATE,
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations
  • Optimized procedures to streamline efficiency, reduce labor hours and boost profitability
  • Oversaw schedules, accepted time off requests and found coverage for shifts
  • Helped employees operate productively and stay on task to meet business and customer needs
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as the creation of day-to-day work schedules and assignments
  • Cross-trained in every store role to maximize operational knowledge
  • Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department
  • Drove substantial profit increases by leveraging market knowledge and natural leadership talents
  • Mentored and supported new employees to maximize team performance
  • Managed and mentored{varied] staff members
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Trained and supervised staff members
  • Oversaw personnel recruitment, performance and scheduling
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy
  • Managed day-to-day operations, including supervision and assignment delegation for [varied]-member team
  • Recruited, hired and trained new employees, including monitoring and review of individual performance
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
06/1998 to 08/2002 WAX TECHNICIAN Signacast Corporation | City, STATE,

Wax Technicians set up and run automated wax injection presses. The injected parts are then assembled onto the sprue to create the part mold. These jobs require highly detailed inspection of parts as well as manual dexterity. Wax Technicians must be able to work in a fast paced environment with emphasis on quality and be committed to excellence.

Education and Training
Expected in 1996 High School Diploma | Horicon High School, Horicon, WI GPA:
Expected in 2001 | Cosmetology Education Martins School of Cosmetology, Madison, WI, GPA:
Expected in 2019 | Certified Nursing Assistant Moriane Park, Fond Du Lac, WI, GPA:

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Resume Overview

School Attended

  • Horicon High School
  • Martins School of Cosmetology
  • Moriane Park

Job Titles Held:

  • Certified Nursing Assistant
  • Harvester
  • Server/Cook/Bartender
  • Tractor Driver/Tour Guide Volunteer
  • Medicine Administration
  • Shift Manager


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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