Certified Nursing Assistant resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Certified Phlebotomist Technician versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Patient-focused bringing 20-year background to growing lab. Accomplished in easing patients' anxieties and working with needle-adverse individuals. Prepared to take next career step in rewarding Phlebotomist Technician role.
Skills
Measuring vital statistics
Health education
High level of autonomy
Billing
Quality control guidelines
Infection control
Payment Collection
Sorting
Clerical Duties
Specimen labeling procedures
Pre- and post-surgical care
Customer Billing
Blood specimen storage
Infection control and aseptic procedures
Blood Draws
Urinalysis
Chemistry
Phlebotomy
Specimen Collection
Computer Sales
Specimen Processing
Venipuncture
Medical Records Management
Patient Contact
Sample and specimen collection
Data entry
Retail Industry Knowledge
Specimen Collection
Data Entry
Detail-oriented
HIPPA Laws and Practices
Long-Term Care
Recording data
Patient confidentiality
Disease prevention and intervention specialist
Phlebotomy
Microbiology
Multi-Tasking
Data Entry
Order Entry
Customer Service
Organizational Skills
Pre- and post-surgical care
Work History
01/2020 to Current
Phlebotomist TechnicianBiolife – Moreno Valley, CA,
Stocked phlebotomy cart or carrier with appropriate supplies.
Performed bedside tests like bleeding time tests and entered results into patient charts.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Accurately labeled vacutainer tubes with patient name, date and time of collection.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Organized daily work based on collection priority.
Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
Assembled tourniquets, needles and blood collection devices to prepare work trays.
08/2019 to 01/2020
Certified Nursing AssistantLutheran Social Service Of Minnesota – Baxter, MN,
Delivered individualized patient care by recording vital signs, documenting observations, administering Wound Care and Restorative care treatments and evaluating patient needs
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Charge Nurses informed of changes
Employed mobility devices and Rehabilitation equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
Performed bedside tests like bleeding time tests and entered results into patient charts
Tracked collected specimens by initialing, dating and noting times of collection
Closely collaborated with management team to make necessary improvements and satisfy resident needs
Obtained client medical history, including medication information, symptoms and allergies
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
Helped patients effectively manage routine bathing, grooming and other hygiene needs
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
08/2019 to 11/2019
Phlebotomy ExternThomas Health – Charleston, WV,
Obtained blood specimens by performing venipunctures and finger sticks 10 plus times per day
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Performed bedside tests like bleeding time tests and entered results into patient charts
Ensured safety and well-being of patients
Collected fluid or tissue samples by using appropriate collection procedures, including Blood Cultures and Bleeding Time in collection procedures
Updated quality control standards, methods and procedures to meet compliance requirements
Supervised production planning while using appropriate tools and analysis for smooth production output
Developed and executed targeted relationship and account development strategy
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
Assembled tourniquets, needles and blood collection devices to prepare work trays
Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
Tracked collected specimens by initialing, dating and noting times of collection
Stocked phlebotomy cart or carrier with appropriate supplies
Organized daily work based on collection priority
07/2019 to 11/2019
Phlebotomist InternJea Senior Living – Bryan, TX,
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
Accurately labeled vacutainer tubes with patient name, date and time of collection
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
Performed bedside tests like bleeding time tests and entered results into patient charts
Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories
Stocked phlebotomy cart or carrier with appropriate supplies
Followed physician orders when administering therapeutic phlebotomy
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
Assembled tourniquets, needles and blood collection devices to prepare work trays
Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
Accurately recorded and reported test results according to established procedures
Provided patient education
Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
Developed and executed plans to monitor standard process adherence
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Calibrated instruments and scales in production area and quality lab
Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
Collected fluid or tissue samples by using appropriate collection procedures, including multi draw and blood culture collection procedures
02/2019 to 08/2019
Resident Care ManagerLife Time Fitness – Gilbert, AZ,
Planned and coordinated patient discharges
Ensured high-quality care through enforcement of standards and conduction of regular performance evaluations
Managed department staff by monitoring performance, implementing improvement plans and conducting training
Assessed patient conditions during daily rounds and recommended changes to care plans
Collaborated with patients and families to provide care and treatment education
Helped set goals, determine appropriate interventions and connect resources for individual patients
Documented vitals, behaviors and medications in client medical records
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
Maintained entire family’s schedule and organized events
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
Performed household tasks such as laundry, dusting, washing dishes and vacuuming
Helped clients maintain optimal health by overseeing medication administration and all doctor’s appointments
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
Recognized and reported abnormalities and/or changes in patients' health status to case manager
Utilized personal and professional networks to identify, acquire and manage new clients
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
Monitored and assisted residents through individual service plans modulated by the facility
Scheduled and accompanied clients to medical appointments
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time
Maintained appropriate filing of personal and professional documentation
Entrusted to handle confidential and sensitive situations in professional matter
Remained alert to problems or health issues of clients and competently responded
Kept patients mentally alert by entertaining, conversing and reading aloud to patients
Laundered items, changed sheets and made bed to keep patients’ bedroom clean
Determined specific needs and provided most appropriate level of services to ensure well-being
02/2019 to 06/2019
Manager of Business Development and SalesAimbridge Hospitality – Pasadena, CA,
Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
Drove team revenue totals by bringing in over $100,000 in sales
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
Brought about industry-leading Barbers by applying strategic professional industry knowledge and leadership skills
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
Maintained up-to-date knowledge of salon ultimate and performed competitor analysis
Owned all aspects of sales planning, development, and team and account management for central Southwestern Georgia's territory
Resolved problems with high-profile customers to maintain relationships and increase return customer base
Communicated progress of monthly and quarterly initiatives to internal and external sales teams
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
Exceeded sales quotas and increased profitability through effective sales strategy and business planning
Investigated and integrated new strategies to expand business operations and grow customer base
Developed and executed sales presentations as well as both internal and external product training workshops
Monitored sales team performance, analyzed sales data and reported information to area managers
Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy
Created and implemented new business opportunities by utilizing strategic networking strategies
Organized promotional events and interacted with community to increase sales volume
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
Maintained up-to-date knowledge of competitor products and pricing in market served
10/2018 to 02/2019
Master Hair StylistSt. Mary's County Public Schools – Leonardtown, MD,
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
Educated clients about products and self-maintenance for healthy hair based on needs and preferences
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
Offered highly skilled and diverse salon services to over 20 daily customers, including cuts, color services and extensions
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
Booked over 20 to 30 daily customer appointments in Booksy
Styled hair for upper echelon large events such as annual fashion shows and special hair expos over time employed there
Accumulated 10+ clients weekly through one-on-one, personal service
Used scissors, trimmers, clippers, razors and brushes on over 30 daily customers with 115% customer satisfaction rate
Grew sales 200% in 3 months with great work ethic, individualized beauty care plans and positive attitude
Answered over 10 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options
Increased return customers by 100% through cutting, coloring and styling clients' hair with precision
Recorded notes for future reference, including customer preferences and services delivered
Created memorable customer experiences by including special services such as head and neck massages during appointments
Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
Trained salon staff in traditional and innovative haircutting techniques and salon management
Suggested treatments and styles to suit customers’ appearance and desired look
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
Processed payments by entering sales in register
Consistently received positive performance reviews from guests
08/2016 to 10/2017
CaregiverNascentia Health – Syracuse, NY,
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
Maintained clean personal areas and prepared healthy meals to support client nutritional needs
Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
Provided safe mobility support to help patients move around personal and public spaces
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing
Conferred with Nurses to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
Documented vitals, behaviors and medications in client medical records
Helped clients maintain optimal health by overseeing medication administration and all doctor’s appointments
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
Arranged transportation and accompanied patients to doctors' offices or errands
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
Monitored progress and documented any patient health status changes, keeping healthcare team updated
Kept patients mentally alert by entertaining, conversing and reading aloud to patients
Maintained frequent supervision of residents unable to call for assistance
Monitored and assisted residents through individual service plans modulated by the facility
Helped clients manage money, pay bills and shop for groceries or personal items
Assisted with daily living activities by helping with hygiene needs, bathing and household chores
Remained alert to problems or health issues of clients and competently responded
Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
Determined specific needs and provided most appropriate level of services to ensure well-being
Performed household tasks such as laundry, dusting, washing dishes and vacuuming
Recognized and reported abnormalities and/or changes in patients' health status to case manager
Administered medication as directed by physician
Built strong relationships with clients to deliver emotional support and companionship
Ran errands for customers, including shopping, and picking up other necessities
Developed rapport to create safe and trusting environment for care
01/2016 to 10/2017
Information Technology SpecialistComcast – City, STATE,
Documented all transactions and support interactions in system for future reference and addition to knowledge base
Worked closely with software development and testing team members to design and develop robust technical support solutions to meet client requirements for functionality, scalability and performance
Consulted with network engineering staff to evaluate hardware and software requirements for new system development
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
Retained existing clients and developed 100' new accounts by extending high quality and efficient support service
Monitored website traffic and pulled Google Analytics to provide data to marketing staff for evaluation
Provided Tier 1 IT support to non-technical internal users personnel through desk side support services
Established and revised database by conferring with analysts and programmers to code and retrieve data
Organized information by studying, analyzing, interpreting and classifying data
Maintained hardware and software with new installations, repairs and patches
Liaised between management, sales team, development team and client to address any concerns or issues
Assisted customers with product selection based on stated needs, proposed use and budget
Maintained high tech support standards for quality and productivity metrics
Applied thorough understanding of company policies to ensure smooth delivery of technical information troubleshooting services
Addressed all questions and concerns from end users regarding Xfinity wireless networks program
Engaged end users and answered questions via email, phone, website live chat and in forums
Managed customers' expectations of support and technology functionality in order to provide positive user experience
Maintained historical records by documenting system changes and revisions
Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users
Acquired in-depth knowledge of company operations, policies and guidelines
Collected data by identifying sources of information, including designing survey and collection methods
Delivered effective integrations of warehouse management system software applications so that tasks could be centrally managed
Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection
Answered 1000' incoming calls from residential and small business customers on wireless and billing products
Evaluated and resolved Xfinity internet cable services technical problems for end users efficiently to minimize downtime
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
Identified project requirements by establishing personal rapport with potential and existing clients
Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes
Used database to research, gather, analyze and present data
Conducted in-depth product and issue resolution research to address customer concerns
Answered support calls within 1 seconds to minimize delays and subsequent abandoned calls
Identified potential risks for Xfinity wireless and cable rollouts and developed resolution processes
Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment
09/2014 to 01/2016
Care CoordinatorSombery Of Peachtree City – City, STATE,
Monitored patient reactions after administering medications and IV therapies
Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes
Updated patient charts using medical charting systems with data such as medications to keep records current and support accurate treatments
Educated family members and caregivers on patient care instructions
Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management
Collected blood, tissue and other laboratory specimens and prepared for lab testing
Provided direct patient care, stabilized patients and determined next course of action
Education
Expected in 11/2019
Certified Phlebotomist: Phlebotomy Clinical Skills Training Center - Union City, Ga, GPA:
Professional development completed in Phlebotomy
Continuing education in Allied Health
Expected in
State Tested Nursing Assistant: Nursing Assistance Miami Jacobs School of Nursing - Dayton, OH, GPA:
Expected in
Patient Care Technician: Nursing Education Good Samaritan College of Nursing And Health Science - Dayton, OH, GPA:
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Resume Overview
School Attended
Clinical Skills Training Center
Miami Jacobs School of Nursing
Good Samaritan College of Nursing And Health Science