Certified Nursing Assistant Resume Example
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CERTIFIED NURSING ASSISTANT
Professional Summary
Certified Phlebotomist Technician versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Patient-focused bringing 20-year background to growing lab. Accomplished in easing patients' anxieties and working with needle-adverse individuals. Prepared to take next career step in rewarding Phlebotomist Technician role.
Skills
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Work History
Phlebotomist TechnicianJan 2020 - Current
BiolifeMoreno Valley , CA
BiolifeMoreno Valley , CA
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Performed bedside tests like bleeding time tests and entered results into patient charts.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Organized daily work based on collection priority.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
Certified Nursing AssistantAug 2019 - Jan 2020
Lutheran Social Service Of MinnesotaBaxter , MN
Lutheran Social Service Of MinnesotaBaxter , MN
- Delivered individualized patient care by recording vital signs, documenting observations, administering Wound Care and Restorative care treatments and evaluating patient needs
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Charge Nurses informed of changes
- Employed mobility devices and Rehabilitation equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Performed bedside tests like bleeding time tests and entered results into patient charts
- Tracked collected specimens by initialing, dating and noting times of collection
- Closely collaborated with management team to make necessary improvements and satisfy resident needs
- Obtained client medical history, including medication information, symptoms and allergies
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
Phlebotomy ExternAug 2019 - Nov 2019
Thomas HealthCharleston , WV
Thomas HealthCharleston , WV
- Obtained blood specimens by performing venipunctures and finger sticks 10 plus times per day
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
- Performed bedside tests like bleeding time tests and entered results into patient charts
- Ensured safety and well-being of patients
- Collected fluid or tissue samples by using appropriate collection procedures, including Blood Cultures and Bleeding Time in collection procedures
- Updated quality control standards, methods and procedures to meet compliance requirements
- Supervised production planning while using appropriate tools and analysis for smooth production output
- Developed and executed targeted relationship and account development strategy
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
- Assembled tourniquets, needles and blood collection devices to prepare work trays
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Tracked collected specimens by initialing, dating and noting times of collection
- Stocked phlebotomy cart or carrier with appropriate supplies
- Organized daily work based on collection priority
Phlebotomist InternJul 2019 - Nov 2019
Jea Senior LivingBryan , TX
Jea Senior LivingBryan , TX
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Performed bedside tests like bleeding time tests and entered results into patient charts
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories
- Stocked phlebotomy cart or carrier with appropriate supplies
- Followed physician orders when administering therapeutic phlebotomy
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Assembled tourniquets, needles and blood collection devices to prepare work trays
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
- Accurately recorded and reported test results according to established procedures
- Provided patient education
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
- Developed and executed plans to monitor standard process adherence
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
- Calibrated instruments and scales in production area and quality lab
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
- Collected fluid or tissue samples by using appropriate collection procedures, including multi draw and blood culture collection procedures
Resident Care ManagerFeb 2019 - Aug 2019
Life Time FitnessGilbert , AZ
Life Time FitnessGilbert , AZ
- Planned and coordinated patient discharges
- Ensured high-quality care through enforcement of standards and conduction of regular performance evaluations
- Managed department staff by monitoring performance, implementing improvement plans and conducting training
- Assessed patient conditions during daily rounds and recommended changes to care plans
- Collaborated with patients and families to provide care and treatment education
- Helped set goals, determine appropriate interventions and connect resources for individual patients
- Documented vitals, behaviors and medications in client medical records
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Maintained entire family's schedule and organized events
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Utilized personal and professional networks to identify, acquire and manage new clients
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
- Monitored and assisted residents through individual service plans modulated by the facility
- Scheduled and accompanied clients to medical appointments
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time
- Maintained appropriate filing of personal and professional documentation
- Entrusted to handle confidential and sensitive situations in professional matter
- Remained alert to problems or health issues of clients and competently responded
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Laundered items, changed sheets and made bed to keep patients' bedroom clean
- Determined specific needs and provided most appropriate level of services to ensure well-being
Manager of Business Development and SalesFeb 2019 - Jun 2019
Aimbridge HospitalityPasadena , CA
Aimbridge HospitalityPasadena , CA
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
- Drove team revenue totals by bringing in over $100,000 in sales
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Brought about industry-leading Barbers by applying strategic professional industry knowledge and leadership skills
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
- Maintained up-to-date knowledge of salon ultimate and performed competitor analysis
- Owned all aspects of sales planning, development, and team and account management for central Southwestern Georgia's territory
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Investigated and integrated new strategies to expand business operations and grow customer base
- Developed and executed sales presentations as well as both internal and external product training workshops
- Monitored sales team performance, analyzed sales data and reported information to area managers
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy
- Created and implemented new business opportunities by utilizing strategic networking strategies
- Organized promotional events and interacted with community to increase sales volume
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Maintained up-to-date knowledge of competitor products and pricing in marketserved
Master Hair StylistOct 2018 - Feb 2019
St. Mary's County Public SchoolsLeonardtown , MD
St. Mary's County Public SchoolsLeonardtown , MD
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
- Offered highly skilled and diverse salon services to over 20 daily customers, including cuts, color services and extensions
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
- Booked over 20 to 30 daily customer appointments in Booksy
- Styled hair for upper echelon large events such as annual fashion shows and special hair expos over time employed there
- Accumulated 10+ clients weekly through one-on-one, personal service
- Used scissors, trimmers, clippers, razors and brushes on over 30 daily customers with 115% customer satisfaction rate
- Grew sales 200% in 3 months with great work ethic, individualized beauty care plans and positive attitude
- Answered over 10 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options
- Increased return customers by 100% through cutting, coloring and styling clients' hair with precision
- Recorded notes for future reference, including customer preferences and services delivered
- Created memorable customer experiences by including special services such as head and neck massages during appointments
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
- Trained salon staff in traditional and innovative haircutting techniques and salon management
- Suggested treatments and styles to suit customers' appearance and desired look
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Processed payments by entering sales in register
- Consistently received positive performance reviews from guests
CaregiverAug 2016 - Oct 2017
Nascentia HealthSyracuse , NY
Nascentia HealthSyracuse , NY
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Provided safe mobility support to help patients move around personal and public spaces
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing
- Conferred with Nurses to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
- Documented vitals, behaviors and medications in client medical records
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Arranged transportation and accompanied patients to doctors' offices or errands
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
- Monitored progress and documented any patient health status changes, keeping healthcare team updated
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Maintained frequent supervision of residents unable to call for assistance
- Monitored and assisted residents through individual service plans modulated by the facility
- Helped clients manage money, pay bills and shop for groceries or personal items
- Assisted with daily living activities by helping with hygiene needs, bathing and household chores
- Remained alert to problems or health issues of clients and competently responded
- Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Determined specific needs and provided most appropriate level of services to ensure well-being
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Administered medication as directed by physician
- Built strong relationships with clients to deliver emotional support and companionship
- Ran errands for customers, including shopping, and picking up other necessities
- Developed rapport to create safe and trusting environment for care
Information Technology SpecialistJan 2016 - Oct 2017
ComcastCity , STATE
ComcastCity , STATE
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Worked closely with software development and testing team members to design and develop robust technical support solutions to meet client requirements for functionality, scalability and performance
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Retained existing clients and developed 100' new accounts by extending high quality and efficient support service
- Monitored website traffic and pulled Google Analytics to provide data to marketing staff for evaluation
- Provided Tier 1 IT support to non-technical internal users personnel through desk side support services
- Established and revised database by conferring with analysts and programmers to code and retrieve data
- Organized information by studying, analyzing, interpreting and classifying data
- Maintained hardware and software with new installations, repairs and patches
- Liaised between management, sales team, development team and client to address any concerns or issues
- Assisted customers with product selection based on stated needs, proposed use and budget
- Maintained high tech support standards for quality and productivity metrics
- Applied thorough understanding of company policies to ensure smooth delivery of technical information troubleshooting services
- Addressed all questions and concerns from end users regarding Xfinity wireless networks program
- Engaged end users and answered questions via email, phone, website live chat and in forums
- Managed customers' expectations of support and technology functionality in order to provide positive user experience
- Maintained historical records by documenting system changes and revisions
- Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users
- Acquired in-depth knowledge of company operations, policies and guidelines
- Collected data by identifying sources of information, including designing survey and collection methods
- Delivered effective integrations of warehouse management system software applications so that tasks could be centrally managed
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection
- Answered 1000' incoming calls from residential and small business customers on wireless and billing products
- Evaluated and resolved Xfinity internet cable services technical problems for end users efficiently to minimize downtime
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Identified project requirements by establishing personal rapport with potential and existing clients
- Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes
- Used database to research, gather, analyze and present data
- Conducted in-depth product and issue resolution research to address customer concerns
- Answered support calls within 1 seconds to minimize delays and subsequent abandoned calls
- Identified potential risks for Xfinity wireless and cable rollouts and developed resolution processes
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment
Care CoordinatorSep 2014 - Jan 2016
Sombery Of Peachtree CityCity , STATE
Sombery Of Peachtree CityCity , STATE
- Monitored patient reactions after administering medications and IV therapies
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes
- Updated patient charts using medical charting systems with data such as medications to keep records current and support accurate treatments
- Educated family members and caregivers on patient care instructions
- Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management
- Collected blood, tissue and other laboratory specimens and prepared for lab testing
- Provided direct patient care, stabilized patients and determined next course of action
Education
Certified Phlebotomist: PhlebotomyNov 2019
Clinical Skills Training CenterCity
Clinical Skills Training CenterCity
- Professional development completed in Phlebotomy
- Continuing education in Allied Health
State Tested Nursing Assistant: Nursing AssistanceMiami Jacobs School of NursingCity
Patient Care Technician: Nursing EducationGood Samaritan College of Nursing And Health ScienceCity
GEDDayton Career Academy City
Certifications
- Certified Phlebotomist Technician
- Certified Nursing Assistant
- Patient care management
- Heart Saver/AED Certification
- First Aid Certification
- BCLS Certification
- BLS
- CPR certified through American Heart Association
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Resume Overview
School Attended
- Clinical Skills Training Center
- Miami Jacobs School of Nursing
- Good Samaritan College of Nursing And Health Science
- Dayton Career Academy
Job Titles Held:
- Phlebotomist Technician
- Certified Nursing Assistant
- Phlebotomy Extern
- Phlebotomist Intern
- Resident Care Manager
- Manager of Business Development and Sales
- Master Hair Stylist
- Caregiver
- Information Technology Specialist
- Care Coordinator
Degrees
- Certified Phlebotomist : Phlebotomy Nov 2019
State Tested Nursing Assistant : Nursing Assistance
Patient Care Technician : Nursing Education
GED
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