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Certified Nursing Assistant Resume Example

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CERTIFIED NURSING ASSISTANT
Professional Summary

Certified Phlebotomist Technician versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Patient-focused bringing 20-year background to growing lab. Accomplished in easing patients' anxieties and working with needle-adverse individuals. Prepared to take next career step in rewarding Phlebotomist Technician role.

Skills
  • Measuring vital statistics
  • Health education
  • High level of autonomy
  • Billing
  • Quality control guidelines
  • Infection control
  • Payment Collection
  • Sorting
  • Clerical Duties
  • Specimen labeling procedures
  • Pre- and post-surgical care
  • Customer Billing
  • Blood specimen storage
  • Infection control and aseptic procedures
  • Blood Draws
  • Urinalysis
  • Chemistry
  • Phlebotomy
  • Specimen Collection
  • Computer Sales
  • Specimen Processing
  • Venipuncture
  • Medical Records Management
  • Patient Contact
  • Sample and specimen collection
  • Data entry
  • Retail Industry Knowledge
  • Specimen Collection
  • Data Entry
  • Detail-oriented
  • HIPPA Laws and Practices
  • Long-Term Care
  • Recording data
  • Patient confidentiality
  • Disease prevention and intervention specialist
  • Phlebotomy
  • Microbiology
  • Multi-Tasking
  • Data Entry
  • Order Entry
  • Customer Service
  • Organizational Skills
  • Pre- and post-surgical care
Work History
Phlebotomist TechnicianJan 2020 - Current
Company NameCity, State
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Organized daily work based on collection priority.
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
Certified Nursing AssistantAug 2019 - Jan 2020
Company NameCity, State
  • Delivered individualized patient care by recording vital signs, documenting observations, administering Wound Care and Restorative care treatments and evaluating patient needs
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Charge Nurses informed of changes
  • Employed mobility devices and Rehabilitation equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
  • Performed bedside tests like bleeding time tests and entered results into patient charts
  • Tracked collected specimens by initialing, dating and noting times of collection
  • Closely collaborated with management team to make necessary improvements and satisfy resident needs
  • Obtained client medical history, including medication information, symptoms and allergies
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
Phlebotomy ExternAug 2019 - Nov 2019
Company NameCity, State
  • Obtained blood specimens by performing venipunctures and finger sticks 10 plus times per day
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Performed bedside tests like bleeding time tests and entered results into patient charts
  • Ensured safety and well-being of patients
  • Collected fluid or tissue samples by using appropriate collection procedures, including Blood Cultures and Bleeding Time in collection procedures
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Supervised production planning while using appropriate tools and analysis for smooth production output
  • Developed and executed targeted relationship and account development strategy
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
  • Assembled tourniquets, needles and blood collection devices to prepare work trays
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
  • Tracked collected specimens by initialing, dating and noting times of collection
  • Stocked phlebotomy cart or carrier with appropriate supplies
  • Organized daily work based on collection priority
Phlebotomist InternJul 2019 - Nov 2019
Company NameCity, State
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
  • Accurately labeled vacutainer tubes with patient name, date and time of collection
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
  • Performed bedside tests like bleeding time tests and entered results into patient charts
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories
  • Stocked phlebotomy cart or carrier with appropriate supplies
  • Followed physician orders when administering therapeutic phlebotomy
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
  • Assembled tourniquets, needles and blood collection devices to prepare work trays
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
  • Accurately recorded and reported test results according to established procedures
  • Provided patient education
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
  • Developed and executed plans to monitor standard process adherence
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Calibrated instruments and scales in production area and quality lab
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
  • Collected fluid or tissue samples by using appropriate collection procedures, including multi draw and blood culture collection procedures
Resident Care ManagerFeb 2019 - Aug 2019
Company NameCity, State
  • Planned and coordinated patient discharges
  • Ensured high-quality care through enforcement of standards and conduction of regular performance evaluations
  • Managed department staff by monitoring performance, implementing improvement plans and conducting training
  • Assessed patient conditions during daily rounds and recommended changes to care plans
  • Collaborated with patients and families to provide care and treatment education
  • Helped set goals, determine appropriate interventions and connect resources for individual patients
  • Documented vitals, behaviors and medications in client medical records
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
  • Maintained entire family's schedule and organized events
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager
  • Utilized personal and professional networks to identify, acquire and manage new clients
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
  • Monitored and assisted residents through individual service plans modulated by the facility
  • Scheduled and accompanied clients to medical appointments
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
  • Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time
  • Maintained appropriate filing of personal and professional documentation
  • Entrusted to handle confidential and sensitive situations in professional matter
  • Remained alert to problems or health issues of clients and competently responded
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean
  • Determined specific needs and provided most appropriate level of services to ensure well-being
Manager of Business Development and SalesFeb 2019 - Jun 2019
Company NameCity, State
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
  • Drove team revenue totals by bringing in over $100,000 in sales
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
  • Brought about industry-leading Barbers by applying strategic professional industry knowledge and leadership skills
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
  • Maintained up-to-date knowledge of salon ultimate and performed competitor analysis
  • Owned all aspects of sales planning, development, and team and account management for central Southwestern Georgia's territory
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning
  • Investigated and integrated new strategies to expand business operations and grow customer base
  • Developed and executed sales presentations as well as both internal and external product training workshops
  • Monitored sales team performance, analyzed sales data and reported information to area managers
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy
  • Created and implemented new business opportunities by utilizing strategic networking strategies
  • Organized promotional events and interacted with community to increase sales volume
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
  • Maintained up-to-date knowledge of competitor products and pricing in market served
Master Hair StylistOct 2018 - Feb 2019
Company NameCity, State
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
  • Offered highly skilled and diverse salon services to over 20 daily customers, including cuts, color services and extensions
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
  • Assessedcustomer hair texture, treatment history and desired outcome to identify appropriate services
  • Booked over 20 to 30 daily customer appointments in Booksy
  • Styled hair for upper echelon large events such as annual fashion shows and special hair expos over time employed there
  • Accumulated 10+ clients weekly through one-on-one, personal service
  • Used scissors, trimmers, clippers, razors and brushes on over 30 daily customers with 115% customer satisfaction rate
  • Grew sales 200% in 3 months with great work ethic, individualized beauty care plans and positive attitude
  • Answered over 10 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options
  • Increased return customers by 100% through cutting, coloring and styling clients' hair with precision
  • Recorded notes for future reference, including customer preferences and services delivered
  • Created memorable customer experiences by including special services such as head and neck massages during appointments
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
  • Trained salon staff in traditional and innovative haircutting techniques and salon management
  • Suggested treatments and styles to suit customers' appearance and desired look
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
  • Processed payments by entering sales in register
  • Consistently received positive performance reviews from guests
CaregiverAug 2016 - Oct 2017
Company NameCity, State
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
  • Provided safe mobility support to help patients move around personal and public spaces
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing
  • Conferred with Nurses to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
  • Documented vitals, behaviors and medications in client medical records
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
  • Arranged transportation and accompanied patients to doctors' offices or errands
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients
  • Maintained frequent supervision of residents unable to call for assistance
  • Monitored and assisted residents through individual service plans modulated by the facility
  • Helped clients manage money, pay bills and shop for groceries or personal items
  • Assisted with daily living activities by helping with hygiene needs, bathing and household chores
  • Remained alert to problems or health issues of clients and competently responded
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Determined specific needs and provided most appropriate level of services to ensure well-being
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager
  • Administered medication as directed by physician
  • Built strong relationships with clients to deliver emotional support and companionship
  • Ran errands for customers, including shopping, and picking up other necessities
  • Developed rapport to create safe and trusting environment for care
Information Technology SpecialistJan 2016 - Oct 2017
Company NameCity, State
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base
  • Worked closely with software development and testing team members to design and develop robust technical support solutions to meet client requirements for functionality, scalability and performance
  • Consulted with network engineering staff to evaluate hardware and software requirements for new system development
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
  • Retained existing clients and developed 100' new accounts by extending high quality and efficient support service
  • Monitored website traffic and pulled Google Analytics to provide data to marketing staff for evaluation
  • Provided Tier 1 IT support to non-technical internal users personnel through desk side support services
  • Established and revised database by conferring with analysts and programmers to code and retrieve data
  • Organized information by studying, analyzing, interpreting and classifying data
  • Maintained hardware and software with new installations, repairs and patches
  • Liaised between management, sales team, development team and client to address any concerns or issues
  • Assisted customers with product selection based on stated needs, proposed use and budget
  • Maintained high tech support standards for quality and productivity metrics
  • Applied thorough understanding of company policies to ensure smooth delivery of technical information troubleshooting services
  • Addressed all questions and concerns from end users regarding Xfinity wireless networks program
  • Engaged end users and answered questions via email, phone, website live chat and in forums
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience
  • Maintained historical records by documenting system changes and revisions
  • Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users
  • Acquired in-depth knowledge of company operations, policies and guidelines
  • Collected data by identifying sources of information, including designing survey and collection methods
  • Delivered effective integrations of warehouse management system software applications so that tasks could be centrally managed
  • Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection
  • Answered 1000' incoming calls from residential and small business customers on wireless and billing products
  • Evaluated and resolved Xfinity internet cable services technical problems for end users efficiently to minimize downtime
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
  • Identified project requirements by establishing personal rapport with potential and existing clients
  • Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes
  • Used database to research, gather, analyze and present data
  • Conducted in-depth product and issue resolution research to address customer concerns
  • Answered support calls within 1 seconds to minimize delays and subsequent abandoned calls
  • Identified potential risks for Xfinity wireless and cable rollouts and developed resolution processes
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment
Care CoordinatorSep 2014 - Jan 2016
Company NameCity, State
  • Monitored patient reactions after administering medications and IV therapies
  • Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes
  • Updated patient charts using medical charting systems with data such as medications to keep records current and support accurate treatments
  • Educated family members and caregivers on patient care instructions
  • Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing
  • Provided direct patient care, stabilized patients and determined next course of action
Education
Certified Phlebotomist: PhlebotomyNov 2019
Clinical Skills Training CenterCity
  • Professional development completed in Phlebotomy
  • Continuing education in Allied Health
State Tested Nursing Assistant: Nursing AssistanceMiami Jacobs School of NursingCity
Patient Care Technician: Nursing EducationGood Samaritan College of Nursing And Health ScienceCity
GEDDayton Career Academy City
Certifications
  • Certified Phlebotomist Technician
  • Certified Nursing Assistant
  • Patient care management
  • Heart Saver/AED Certification
  • First Aid Certification
  • BCLS Certification
  • BLS
  • CPR certified through American Heart Association


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Resume Overview

School Attended

  • Clinical Skills Training Center
  • Miami Jacobs School of Nursing
  • Good Samaritan College of Nursing And Health Science
  • Dayton Career Academy

Job Titles Held:

  • Phlebotomist Technician
  • Certified Nursing Assistant
  • Phlebotomy Extern
  • Phlebotomist Intern
  • Resident Care Manager
  • Manager of Business Development and Sales
  • Master Hair Stylist
  • Caregiver
  • Information Technology Specialist
  • Care Coordinator

Degrees

  • Certified Phlebotomist : Phlebotomy Nov 2019
    State Tested Nursing Assistant : Nursing Assistance
    Patient Care Technician : Nursing Education
    GED

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