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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Certified offering 7 years of experience in healthcare environments. Excellent time management abilities with compassionate bedside manner and astute observational skills. Knowledgeable about mobility assistance and patient hygiene needs. Knowledgeable and compassionate Nursing staff member with 7+ years of CNA experience. Diligent about serving all facets of patients medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Friendly School Secretary offering proven success delivering administrative support to school leaders. Reputation for positive attitude, determined work ethic and sound judgment. Adaptable to anticipate issues and proactively solve problems. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies.

Skills
  • Quick problem solver
  • Performing patient intakes
  • Documentation procedures expert
  • Grooming and bathing assistance
  • Respiratory equipment training
  • Calm and level-headed under duress
  • General housekeeping ability
  • Preparing meals
  • Helping with medication
  • Able to lift 50pounds
  • Catheter change and preparation
  • Collecting specimens
  • Monitoring fluids
  • Patient relations
  • Infection control procedures
  • Medical terminology knowledge
  • Charting expertise
  • Reliable transportation
  • Assisting with personal grooming
  • Valid AL driver's license
  • Understands mobility assistance needs
  • Understands medical procedures
Experience
Certified Nursing Assistant, 06/2020 to Current
Mease ManorDunedin, FL,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented activities and recorded information in EMR system.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Administered personal nursing assistance in pre- and post-operative situations.
Residential House Manager, 10/2019 to 04/2020
Bay State Community ServicesQuincy, MA,
  • Helped residents living with house choices and personal conditions with personal needs.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Developed and deepened relationships with residents and fellow staff.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
  • Facilitated bereavement groups, and provided counseling and emotional support to help residents cope with loss.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
Front Desk Receptionist, 01/2018 to 02/2019
Plymouth Harbor On Sarasota BaySarasota, FL,
  • Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Performed administrative support tasks, including [Task] and [Task], completing all duties within required timeframes.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Scheduled meetings for internal personnel, partners and clients using [Software].
  • Set guest and group reservations and processed check-ins and check-outs.
  • Monitored reservations to track incoming parties and special events.
  • Solved minor customer issues and escalated major problems immediately to [Job Title].
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Responded to inquiries and room requests made online, by phone or email.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Computed guest billings and posted charges to room accounts.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job title] on [Timeframe] basis.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Monitored office expenditures and managed office contracts, keeping meticulous records on all transactions.
Certified Nursing Assistant, 01/2014 to 11/2017
Mease ManorDunedin, FL,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented activities and recorded information in EMR system.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Delivered nursing assistance to residents in 76-bed long term care facility.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Used mobility devices and Hoyer lift equipment to transport patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education and Training
High School Diploma: , Expected in 05/2013
Booker T Washington High School - Tuskegee, AL
GPA:
Associate of Science: Medical Billing And Coding , Expected in 11/2020
Ultimate Medical Academy - Clearwater - Clearwater, FL
GPA:

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Resume Overview

School Attended

  • Booker T Washington High School
  • Ultimate Medical Academy - Clearwater

Job Titles Held:

  • Certified Nursing Assistant
  • Residential House Manager
  • Front Desk Receptionist
  • Certified Nursing Assistant

Degrees

  • High School Diploma
  • Associate of Science

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