Certified Nursing Assistant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic CNA and customer care representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the needs of others and handling customer need and training in client, gtube, and customer care. Motivated to learn, grow and excel in medical field and customer service.

  • Dementia and Alzheimer's knowledge
  • Responding to emergencies
  • Feeding assistance expert
  • Tube feedings and medications familiarity
  • Transporting patients
  • Patient-focused care
  • Supporting Personal Needs
  • Recording Vital Signs
  • Preparing Meals
  • Patient Relations
  • Patient Management
  • Observing Responses
  • Measuring Bodily Fluids
  • Infection Control and Aseptic Procedures
  • Documenting Behaviors
  • Companionship and Emotional Support
  • Conducting Intakes
  • Chronic Disease Management
  • Patient Care
  • Bathing
  • Shared Governance
  • Quality Assurance Controls
  • Indirect Patient Care
  • Trustworthy companion
  • Inpatient care
  • Patient Assessments
  • Outpatient care
  • Adaptable
  • Direct Patient Care
  • Efficient and reliable team player
  • Compassionate caregiver
  • Compassionate
  • Customer support
  • Documentation and reporting
  • Customer Relationship Management
  • Sales expertise
  • Verbal and written communication
  • Answering questions
  • Typing 80 wpm
  • Complaint resolution
  • Brand representation
  • Account management
  • Customer service optimization
  • Call center operations
  • Performance improvement
  • Gathering information
  • Quality assurance
  • Proficient in Microsoft and any system that a company may require me to use.
  • Inbound phone calls
  • Payment processing
  • Logging call information
  • Calm disposition
  • Technical Support
  • E-commerce
  • Microsoft Office
  • Client communication
  • Problem-solving skills
  • Outbound calls
Work History
11/2019 to Current
Certified Nursing Assistant North Ridge Health And Rehab New Hope, MN,
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Assisted patients with handling daily chores cleaning personal spaces and helping them with purchasing supplies online or over the phone.
  • Maintained clean, safe and well-organized patient environment.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Developed rapport to create safe and trusting environment for care.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Supervised daily activities and provided assistance when needed.
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Worked with special need children as well as gtubes.
10/2015 to 08/2018
Certified Nursing Assistant North Ridge Health And Rehab New Hope, MN,
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering advice treatments and evaluating patient needs.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
01/2017 to 12/2017
Customer Service Representative Lowes Owings Mills, MD,
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Leveraged sales expertise to promote any promotions we had at the moment and capitalize on upsell opportunities.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Boosted sales revenue by skillfully promoting diverse energy efficent options.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Regularly exceeded daily sales and product add-on quotas.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Recommended any solutions to help customers with their energy equipment, bills, charges, ect. to customers, thoroughly explaining details.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Educated customers on promotions to enhance sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information to customers regarding Dominion Energy's charge card and loyalty program and helped to open and activate new accounts.
Expected in 06/2009
High School Diploma:
Rockingham County High School - Wentworth, NC,
Expected in 06/2015
CNA License: CNA License Completed
Rockingham Community College - Wentworth, NC
  • Certified Nurse Assistant (CNA)

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Resume Strength

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Resume Overview

School Attended
  • Rockingham County High School
  • Rockingham Community College
Job Titles Held:
  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Customer Service Representative
  • High School Diploma
  • CNA License

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