Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Skilled in promoting sales to increase revenue while addressing diverse issues in a calm and composed manner in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management and time management skills.
- promote healthy habits and overall wellness.
- Used mobility devices and equipment to carefully and transport patients.
- Facilitated activities of daily living, including personal hygiene management, feeding, and ambulation.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Notify nurses about lacerations, contusions, and other physical symptoms in need of further attention.
- Conducted routine checks on standard patient vitals.
- Documented information in patient charts and communicated status updates to the interdisciplinary care team.
- Cleaned and sanitized rooms and equipment using an antiseptic technique to prevent infection and cross-contamination.
- Assisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Stocked, replenished and organized inventory, completing tasks.
- Answered questions about current promotions and resolved issues according to store policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered customer questions about hours, seating, current wait time and other information.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Greeted guests entering the restaurant and gathered information to seat groups or place on the waitlist, distributing pagers to waiting guests.
- Cleaned and restocked front counter areas, got change for register and checked server supplies.
- Cleaned seating area and checked restrooms regularly
- Answered questions about food and order statuses for waiting customers.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
- Recommended daily specials, wine selections, and desserts to guide patrons toward more profitable items.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Recorded customer orders and communicated clearly to confirm each order.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed side work tasks, including restocking condiments and cleaning refrigerators.
- Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
- Frequently washed and sanitized hands, food areas, and food preparation tools, adhering to safe food handling practices.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Carefully maintained proper sanitation, health, and safety standards in all work areas by applying industry best practices and company requirements.
- Suggested additional menu items, beverages, and desserts to increase sales.
I am currently enrolled at Merced College and working towards graduating with my associate's degree.
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