Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Strong organizational skills
Seasoned in conflict resolution
Active listening skills
Sharp problem solver
Courteous demeanor
Energetic work attitude
Adaptive team player
Work Experience
Certified Nursing Assistant, 08/2014 to Current St Mary's Health System – Brewer, ME, Developed highly empathetic client relationships and earned reputation for patient and family satisfaction. Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Positioned residents for comfort and to prevent skin pressure problems.
Certified Nursing Assistant, 02/2013 to Current St Mary's Health System – Portland, ME, Participated in the maintenance of safe conditions within the facility and other related areas. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Provided patients and families with emotional support. Assisted with ADLs.
Home Health Aide, 06/2011 to 02/2013 Baycare Health System, Inc – Winter Haven, FL, Planned, prepared and served meals and snacks according to prescribed diets. Provided transportation, assistance and companionship to clients. Cleaned and organized patients’ living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Home Health Aide, 03/2011 to 06/2011 Baycare Health System, Inc – New Port Richey, FL, Observed and documented patient status and reported patient complaints to the case manager. Assisted with adequate nutrition and fluid intake. Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Assisted with transferring residents in and out of wheelchairs, sit to stand lifts and hoyer lifts. Tended to patients with chronic illnesses.
Activities Director, 05/2009 to 08/2010 Accura Healthcare – Sumner, IA, Prepared and executed daily activities for 82 bed skilled nursing facility. Assessed and implemented each resident for individual care plans Discussed progress and goals of residents. Documented daily in medical charts regarding the residents participation and behavior in activities. Participated in safety and behavior meetings with interdisciplinary team and helped keep residents safe. Transported residents to various events in the community. Headed and recorded monthly Resident Council Meetings.
Inside Sales Assistant, 05/2008 to 05/2009 Jeld-Wen – North Wilkesboro, NC, Conducted business to business telephone sales. Prepared sales quotes for contractors and companies. Responded to all customer inquiries in a timely manner. Prepared monthly minutes for outside sales people. Organized weekly sales reports for the sales department to track product success. Worked as a team member performing cashier duties and product assistance. Helped dispatch truck deliveries daily. Expressed appreciation and invited customers to return to the store.
Bookkeeper Assistant, 08/2007 to 04/2008 Dzara & Tumolo – City, STATE, Processed bank reconciliations and helped with financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Organized files, developed spreadsheets, faxed reports and scanned documents. Traveled to client business and entered banking transaction in Quickbooks, calculated and deposited weekly checks, and maintained filing system.
Educational Background
Associate of Arts: Health Care Administration, Expected in 2010 University Phoenix - , GPA: Coursework in Health Services
: Nursing, Expected in Abington Memorial Hospital Dixon School of Nursing - , GPA: Completed 1 year of study. Coursework in Adult and Family Health, Diabetes Management, Acute and Critical Care Nursing, and Clinical Rotations.
Professional Affiliations
National Certification Council for Activity Professionals
National Certification Council for Activity Professionals
Pennsylvania BLS and AED Certification
Skills
Creative problem solving, great bedside manner, enthusiastic people person, great organizational skills, careful and active listener, ability to multi-task, critical thinking, 10-key calculator, Microsoft Word, Excel, Meditech, Sunrise, and computerized charting.
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School Attended
University Phoenix
Abington Memorial Hospital Dixon School of Nursing
