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Certified Nursing Assistant Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.

Knowledgeable and compassionate nursing staff memberdiligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals of diverse backgrounds while protecting patient safety and promoting satisfaction with facility services.

Candidate seeking entry-level employment with company searching for flexible hard worker ready to learn and contribute to team success.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success.

Skills
  • PPE use
  • Team building
  • Computer skills
  • Flexible
  • Planning
  • Clerical
  • Critical thinking
  • Basic math
  • Reliable and trustworthy
  • MS Office
  • Decision-making
  • General housekeeping ability
  • Quick problem solver
  • Medical terminology knowledge
  • Catheter change and preparation
  • Collecting vital signs
  • Grooming and bathing assistance
  • Helping with medication
  • Preparing meals
  • Reliable transportation
  • Multi-line telephone skills
  • Organization and efficiency
  • Professional and polished presentation
  • Email and telephone decorum
  • Customer assistance and interaction
  • Team collaboration
  • Office supplies ordering
  • Cash transactions
  • Oral and writing communication
  • Listening skills
  • Call routing
  • Package and mail receipt
  • Appointment confirmation
  • Microsoft Office Specialist Certified
  • Organization
  • Communication
  • Leadership
  • People skills
  • Microsoft Office
  • Working collaboratively
  • Organizational skills
  • Time management
  • Communication
  • Spanish translation
  • Customer support
  • Customer relations
  • High-energy attitude
  • Inbound and Outbound Calling
Education and Training
De Anza College Cupertino, CA Expected in : Nursing - GPA :
Piedmont Hills High School San Jose, CA Expected in 05/2014 High School Diploma : - GPA :
Experience
St. Catherine Of Siena - Receptionist
Smithtown, NY, 02/2020 - Current
  • Obtained, recorded and reported patient vital signs as needed for medication administration.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained professional tone at all times, including during peak rush hours.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
  • Translated customer and internal documents to facilitate actions and resolutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Created, utilized and updated variety of databases and spreadsheets for reference utilizing Microsoft Word and Excel.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Maintained positive working relationship with fellow staff and management.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
Starkey Inc. - Certified Nursing Assistant
Wichita, KS, 12/2018 - 02/2021
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Used mobility devices to transport patients.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
Starkey Inc. - Certified Nursing Assistant
Wichita, KS, 01/2018 - 08/2019
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Used mobility devices to transport patients.
Standardaero - Receptionist
Hialeah, FL, 07/2017 - 01/2018
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Scheduled and confirmed appointments.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained professional tone at all times, including during peak rush hours.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Managed more than 15 incoming calls per day.
  • Created, utilized and updated variety of databases and spreadsheets for reference utilizing Microsoft Word and Excel.
Otg - Cashier Team Lead
Minneapolis, MN, 01/2015 - 02/2016
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Verified customer identification for alcohol or tobacco purchases.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned items and checked pricing on cash register for accuracy.
  • Good clerical ability and mathematical skills (add, subtract, multiply, divide)
  • Ability to stand for long periods and to read fine print
  • Ability to learn and accurately operate cash register.
  • Ability to lift/transport up to 50 lbs Light to moderate carrying, pulling, pushing, walking and frequent bending, stooping and reaching.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.

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Resume Strength

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  • Target Job
  • Word Choice

Resume Overview

School Attended
  • De Anza College
  • Piedmont Hills High School
Job Titles Held:
  • Receptionist
  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Receptionist
  • Cashier Team Lead
Degrees
  • Some College (No Degree)
  • High School Diploma

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