certified nursing assistant resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.
Knowledgeable and compassionate nursing staff memberdiligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals of diverse backgrounds while protecting patient safety and promoting satisfaction with facility services.
Candidate seeking entry-level employment with company searching for flexible hard worker ready to learn and contribute to team success.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
Skills
PPE use
Team building
Computer skills
Flexible
Planning
Clerical
Critical thinking
Basic math
Reliable and trustworthy
MS Office
Decision-making
General housekeeping ability
Quick problem solver
Medical terminology knowledge
Catheter change and preparation
Collecting vital signs
Grooming and bathing assistance
Helping with medication
Preparing meals
Reliable transportation
Multi-line telephone skills
Organization and efficiency
Professional and polished presentation
Email and telephone decorum
Customer assistance and interaction
Team collaboration
Office supplies ordering
Cash transactions
Oral and writing communication
Listening skills
Call routing
Package and mail receipt
Appointment confirmation
Microsoft Office Specialist Certified
Organization
Communication
Leadership
People skills
Microsoft Office
Working collaboratively
Organizational skills
Time management
Communication
Spanish translation
Customer support
Customer relations
High-energy attitude
Inbound and Outbound Calling
Experience
Receptionist, 02/2020 - Current St. Catherine Of Siena – Smithtown, NY,
Obtained, recorded and reported patient vital signs as needed for medication administration.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Maintained daily calendars, set appointments with clients and planned daily office events.
Scheduled and confirmed appointments.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Processed payments and updated accounts to reflect balance changes.
Maintained professional tone at all times, including during peak rush hours.
Greeted customers, answered general questions and directed to appropriate locations.
Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
Translated customer and internal documents to facilitate actions and resolutions.
Documented conversations with customers to track requests, problems and solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Created, utilized and updated variety of databases and spreadsheets for reference utilizing Microsoft Word and Excel.
Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
Assisted organizational efforts by filing, entering data and answering phones.
Maintained positive working relationship with fellow staff and management.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
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