Certified Nursing Assistant Resume Example
Love this resume?Build Your Own Now
H
CERTIFIED NURSING ASSISTANT
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
|
|
Experience
Certified Nursing Assistant
Clifton , CAPih Health/Dec 2019 to Current
Clifton , CAPih Health/Dec 2019 to Current
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements and assisted with feeding.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Collected specimens, monitored vitals and maximized patient comfort.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Used mobility and assistive devices to carefully transport patients.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Program Manager of Residential Services
Palm Beach Gardens , FLCvs Health/Aug 2015 to Apr 2020
Palm Beach Gardens , FLCvs Health/Aug 2015 to Apr 2020
- Advocated for placement of patients into community-based treatment settings
- Assessed each resident's psychosocial needs.
- Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
- Produced and updated organizational records and reports, including organizing budgets and documentation.
- Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
- Presented talks at community groups to promote organizational mission and programs.
- Identified and hired talented individuals bringing valuable skills and great experience to team.
- Collaborated with team members to identify and accomplish agency objectives.
- Ensured each member of staff received development opportunities by implementing workshops, seminars and regular training.
- Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
- Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
- Improved customer satisfaction by finding creative solutions to problems.
- Attended departmental meetings, providing feedback to enhance future performance.
- Collaborated with others to discuss new training opportunities.
- Utilized excel, word and Microsoft office to compile data gathered from various sources.
- Performed site evaluations, customer surveys and team audits.
- Created agendas and communication materials for team meetings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Collaborated in development of agency procedures.
Call Center Customer Service Representative
City , STATEAetna Life Insurance Company/Mar 2007 to Jun 2015
City , STATEAetna Life Insurance Company/Mar 2007 to Jun 2015
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Helped company maintain exceptional client service ratings on external audits.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Prepared, completed and processed customer account forms and database changes.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Coordinated group meetings with life tech teammates to carry out customer requests.
- Reviewed life and disability policies to establish and enforce rules when customers request coverage.
- Documented conversations with customers to track requests, problems and solutions.
- Provided detailed monthly departmental reports and updates to senior management.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Answered 250+ inbound calls per day and directed to designated individuals or departments.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Mentored junior team members and managed employee relationships.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Increased customer satisfaction ratings 20% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Worked with managers to develop service improvement initiatives.
- Cross-trained on life claims and disability claim roles in order to provide skilled back-up for customer-facing teams.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Trained 5 new employees each quarter in procedures and policies in order to maximize team performance.
Education and Training
Some College (No Degree): Criminal JusticeStrayer UniversityCity, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Your resume earned a perfect score!
Excellent work! Many factors go into creating a strong resume and this sample resume has checked all the boxes. Great job!
Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Strayer University
Job Titles Held:
- Certified Nursing Assistant
- Program Manager of Residential Services
- Call Center Customer Service Representative
Degrees
- Some College (No Degree) : Criminal Justice
Similar Resumes
