close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Certified Nursing Assistant
Please provide a type of job or location to search!
SEARCH

Certified Nursing Assistant Resume Example

Love this resume?Build Your Own Now
H
CERTIFIED NURSING ASSISTANT
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Monitoring fluids
  • Respiratory equipment training
  • Infection control procedures
  • Performing patient intakes
Experience
Certified Nursing Assistant
Clifton , CA
Pih Health/Dec 2019 to Current
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Used mobility and assistive devices to carefully transport patients.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
Program Manager of Residential Services
Palm Beach Gardens , FL
Cvs Health/Aug 2015 to Apr 2020
  • Advocated for placement of patients into community-based treatment settings
  • Assessed each resident's psychosocial needs.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Presented talks at community groups to promote organizational mission and programs.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Ensured each member of staff received development opportunities by implementing workshops, seminars and regular training.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Collaborated with others to discuss new training opportunities.
  • Utilized excel, word and Microsoft office to compile data gathered from various sources.
  • Performed site evaluations, customer surveys and team audits.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Collaborated in development of agency procedures.
Call Center Customer Service Representative
City , STATE
Aetna Life Insurance Company/Mar 2007 to Jun 2015
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Helped company maintain exceptional client service ratings on external audits.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Prepared, completed and processed customer account forms and database changes.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Coordinated group meetings with life tech teammates to carry out customer requests.
  • Reviewed life and disability policies to establish and enforce rules when customers request coverage.
  • Documented conversations with customers to track requests, problems and solutions.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Answered 250+ inbound calls per day and directed to designated individuals or departments.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Mentored junior team members and managed employee relationships.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Increased customer satisfaction ratings 20% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Worked with managers to develop service improvement initiatives.
  • Cross-trained on life claims and disability claim roles in order to provide skilled back-up for customer-facing teams.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Trained 5 new employees each quarter in procedures and policies in order to maximize team performance.
Education and Training
Some College (No Degree): Criminal JusticeStrayer UniversityCity, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Your resume earned a perfect score!

Excellent work! Many factors go into creating a strong resume and this sample resume has checked all the boxes. Great job!

95Excellent
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Target job
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Certified Nursing Assistant
  • Program Manager of Residential Services
  • Call Center Customer Service Representative

Degrees

  • Some College (No Degree) : Criminal Justice

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Certified-Nursing-Assistant-resume-sample

Certified Nursing Assistant

Peace Health

Springfield , OR

Certified-Nursing-Assistant-resume-sample

Certified Nursing Assistant

Perkins School For The Blind

Watertown , MA

Certified-Nursing-Assistant-resume-sample

Certified Nursing Assistant

Perkins School For The Blind

New Hampshire , OH

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.