Certified Nursing Assistant resume example

• Customer Service Agent at Denver International Airport.
• Being Professional at all times , representing British Airways .
• Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
• Gained in-depth understanding of company products, systems and policies to give customers expert support.
• Answered inbound customer queries according to internal policies, meeting all concerns and resolving all questions.
• Communicated with customer to understand needs and concerns.
• Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
• Developed solutions for customer independently and with manager.
• Identified, monitored and resolved potential problematic customer issues.
• Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.

Provided excellent customer service at all times.

Worked on the front desk checking customers in for the daily flight to London Heathrow from Denver, met the aircraft and helped in Immigration with any issues with documentation or baggage.

Worked in the British Airways Lounge ( which later became a joint lounge with American Airlines).

Operated the gate , helping in customers joining us from connecting flights, and help with boarding and departure of the aircraft.

Being able to work independently and also part of a team.

• I was based at LGW for Five years Eurofleet & Seven years at LHR Worldwide Fleet for British Airways
• Operated on various aircraft including -B747’s, B777’s, A320’s, B757’s and B737’s.
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• Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Answered passengers' questions and provided solutions to issues arising during flights.
• Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Calmly resolved passenger situations during flight, including disorderly passengers and medical emergencies.
• Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.