Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Adaptable
  • Compassionate
  • Trustworthy companion
  • Transporting patients
  • Patient-focused care
  • Empathetic and genuine
  • Exemplary work ethic
  • Outstanding communication skills
  • Good listening skills
  • Training development aptitude
  • Brand Promotion
  • Guest services
  • Safety and compliance
  • Hospitality service expertise
Work History
09/2015 to Current
Certified Nursing Assistant Promedica Senior Care Seminole, FL,
  • Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
  • Assisted patients with mobility by providing physical support and pushing wheelchairs.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Prepared and maintained records of patient progress and services performed to report changes in patient condition.
  • Completed all home cleaning tasks, including , washing dishes, laundry.

  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Accompany clients to appointments ie medical, hairdressers.
  • Grocery shopping & errands .
  • Socializing outside with clients
08/2007 to 10/2014
Customer Service Agent Brody Brothers Pest Control Reservoir Ridge, MD,
  • Customer Service Agent at Denver International Airport.
  • Being Professional at all times , representing British Airways .
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Answered inbound customer queries according to internal policies, meeting all concerns and resolving all questions.
  • Communicated with customer to understand needs and concerns.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Developed solutions for customer independently and with manager.
  • Identified, monitored and resolved potential problematic customer issues.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.

Provided excellent customer service at all times.

Worked on the front desk checking customers in for the daily flight to London Heathrow from Denver, met the aircraft and helped in Immigration with any issues with documentation or baggage.

Worked in the British Airways Lounge ( which later became a joint lounge with American Airlines).

Operated the gate , helping in customers joining us from connecting flights, and help with boarding and departure of the aircraft.

Being able to work independently and also part of a team.

04/1995 to 08/2007
International Flight Attendant British Airways London UK City, STATE,
  • I was based at LGW for Five years Eurofleet & Seven years at LHR Worldwide Fleet for British Airways
  • Operated on various aircraft including -B747’s, B777’s, A320’s, B757’s and B737’s.

  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Calmly resolved passenger situations during flight, including disorderly passengers and medical emergencies.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Expected in
BTEC Diploma In Business Studies Travel & Tourism: Travel & Tourism
Stockport College of Technology - Stockport Uk,
Expected in
Graduated From School: Completed All Years of School
Marple Ridge High School - Marple UK,
  • CNA - Certified Nurse Assistant

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Resume Overview

School Attended

  • Stockport College of Technology
  • Marple Ridge High School

Job Titles Held:

  • Certified Nursing Assistant
  • Customer Service Agent
  • International Flight Attendant


  • BTEC Diploma In Business Studies Travel & Tourism
  • Graduated From School

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