Certified Nursing Assistant Resume Example

• Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Documented activities and recorded information in EMR system.
• Consulted with nurses to develop patient care plans and evaluate treatment options.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Collected specimens, monitored vitals and maximized patient comfort.
• Used mobility devices and health care equipment to carefully and transport patients.
• Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Provided nursing assistance to residents in 8-bed health care facility.
• Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.

Met or exceeded revenue objectives by promoting siriusXm to customers during service, account and sales follow-up calls.

• Assisted approximately 2 customers each 5 minutes with siriusXm questions.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Worked with managers to develop service improvement initiatives.
• Trained new employees each quarter in procedures and policies in order to maximize team performance.
• Assessed customer needs and upsold products and services to maximize sales.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Set up and activated customer accounts to alleviate burden on customer service.
• Resolved average of 15 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.