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Certified Nursing Assistant Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Certified Nursing Assistant committed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach. Helpful Nursing Assistant committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress . Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Certified Nursing Assistant offering 14 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Knowledgeable and compassionate Nursing staff member with [Number]+ years of 14 experience. Diligent about serving all facets of patient medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services. Compassionate Certified Nursing Assistant accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care. Dedicated Customer Service Representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 9 years of experience in quickly resolving Upscale, Downgrades, escalated calls, plan changes issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Friendly and efficient Customers Service Representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding plan changes , up sales standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Positive, upbeat Customer service Representative brings more than 9 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Energetic and reliable Customer service representative well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Skills
  • Monitoring fluids
  • Calm and level-headed under duress
  • Respiratory equipment training
  • Documentation procedures expert
  • Collecting specimens
  • Helping with medication
  • Performing patient intakes
  • General housekeeping ability
  • Patient relations
  • Preparing meals
  • Infection control procedures
  • Grooming and bathing assistance
  • Medical terminology knowledge
  • Able to lift 205 pounds
  • Collecting vital signs
  • Quick problem solver
  • Catheter change and preparation
  • Reliable transportation
  • Assisting with personal grooming
  • Database Administration
  • Valid [State] driver's license
  • Understands medical procedures
  • Quality assurance controls
  • Charting expertise
  • Microsoft Office
Education and Training
Trinity Health Mission Rocky Mount, VA, Expected in 02/2012 Certification : Health Aide - GPA :
Carroll County High School Hillsville, VA Expected in 06/2007 High School Diploma : - GPA :
Experience
Mccoy's Building Supply - Certified Nursing Assistant
Weslaco, TX, 12/2014 - 05/2021
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
Mccoy's Building Supply - Certified Nursing Assistant
Galveston, TX, 09/2015 - 01/2021
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented activities and recorded information in EMR system.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Used mobility devices and [Type] equipment to transport patients.
Capitol Federal Savings Bank - Customer Service Representative
Topeka, KS, 10/2013 - 03/2014
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Trinity Health Mission
  • Carroll County High School
Job Titles Held:
  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Customer Service Representative
Degrees
  • Certification
  • High School Diploma

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