Certified Nursing Assistant Resume Example The Waters Senior Living

CERTIFIED NURSING ASSISTANT

Professional Summary

Certified Nurse Assistant bringing 4 years of experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Hardworking Customer Service Representative with 4 years of experience working with customers. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Well-qualified representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Conscientious with 4 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Work History

The Waters Senior Living. Oak Creek , WICertified Nursing Assistant | 08/2020 - Current

Maintained best-in-class standards for individualized care in unit by continuously checking in with patients and families and quickly providing care.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Checked supply availability and laid out instruments for patient rooms.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Transported patients between rooms and appointments or testing locations.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Obtained client medical history, including medication information, symptoms and allergies.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Assisted coworkers in switch and completed subsequent training sessions in 5 days.
Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.

Diamond Resorts Corporation. Winter Garden , FLHUMAN RESOURCE SPECIALIST | 03/2019 - Current

Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Completed projects on time and under budget while resolving complex issues for senior leaders.
Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Achieved departmental objectives by collaborating with staff to share and implement best practices.
Oversaw and managed hiring process and assisted human resources.
Incorporated employee feedback to improve processes and strategize long-term business plans.
Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
Promoted emergency preparedness strategy, including oversight and maintenance of inventory and equipment.
Interviewed candidates and conducted background checks and verification.
Organized and carried out status meetings to inform staff of developments, goals and tactics as well as best practices suggestions to drive success.
Analyzed issues and employed improvement processes.
Completed human resource operational requirements by scheduling and assigning employees.
Advocated for staff members and counsel supervisors to identify and resolve conflicts.
Reviewed and screened applicant resumes to identify qualified candidates.
Coordinated implementation of people-related services, policies and programs through departmental staff.
Provided troubleshooting and technical assistance in use of PeopleAdmin system.
Implemented quality control initiatives to reduce downtime and increase revenue.
Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
Developed and posted vacancy announcements by leveraging online and print recruitment tools to attract highly-qualified candidates and develop robust talent pool.
Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
Conserved time and improved efficiency by completing special projects through emergency solutions.
Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
Managed all aspects of administrative and personnel needs of ground supply operations.
Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.

Norsk Hydro Asa. Sidney , OHProduction Crew Trainer | 06/2016 - 06/2019

Assembled products according to changing daily work orders and specific customer needs.
Inspected finished products for quality and adherence to customer specifications.
Monitored production schedule to keep proper amount of inventory on hand.
Resolved customer complaints and maintained clean and tidy checkout area.
Educated customers on promotions to enhance sales.
Handled daily credit and cash transactions for customers with accuracy and speed.
Counted money in drawers at beginning and end of each shift.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Maintained customer satisfaction while handling product returns quickly and professionally.
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Monitored self-checkout systems and provided assistance or intervention where required.
Assisted customers by answering questions and fulfilling requests.
Served needs of more than customers in busy environment.
Checked prices for customers and processed items sold by scanning barcodes.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted customers with locating and choosing merchandise in any store department.
Helped customers locate appropriate store locations of products, answered questions about products and provided solutions for various issues.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Quickly and accurately counted drawers at start and end of each shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Learned various positions and provided backup at key times.
Provided back-up coverage to provide customers with optimal support.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Answered questions about store policies and concerns to support positive customer experiences.
Prepared and submitted end-of-shift reports using Software.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Responded to customer requests for products, services and company information.

Skills

Supporting Personal Needs
Recording Vital Signs
Preparing Meals
Patient Relations
Patient Management
Observing Responses
Patient Care
Bathing
Medical office administration
Dementia and Alzheimer's knowledge
Feeding assistance expert
Direct Patient Care
Responding to emergencies
Patient-focused care
Trustworthy companion
Compassionate
Customer service
Organization
Microsoft applications proficiency
Customer care

Customer service and care
Customer service optimization
Customer focused-service
Greeting customers
Customer service experience
High-quality customer service
Customer relations best practices
Customer retention strategies
Customer service specialist
Customer engagement and assistance
Customer/Client relations
Customer relationship building
Customer service awareness
Strong communication
Business communication
Telephone communication
Customer Communication
Positive communication skills
Polite communication skills
Excellent verbal/written communication

Education

Jefferson County High SchoolCity05/2019Diploma: Nursing Assistance

Majored in nursing
Awarded Pell grant and hope scholarship
Elected Captain of flagline
Received honor roll all four years
Member of beta club,4-H & jrotc
Graduated with 3.7 GPA

Oconee Fall Line Technical CollegeCity, State05/2019Cna: Nursing

Majored in nursing
Awarded CNA license & CPR certification
Coursework in English , science and math
Continuing education in business and management
Graduated with 3.7 GPA
Minored in business and management

Certifications

Certified Nurse Assistant (CNA)
First Aid/CPR Certified
Professional in Human Resources (PHR)

Resume Overview

School Attended

Jefferson County High School
Oconee Fall Line Technical College

Job Titles Held:

Certified Nursing Assistant
HUMAN RESOURCE SPECIALIST
Production Crew Trainer

Degrees

Diploma : Nursing Assistance
Cna : Nursing

Certified Nursing Assistant Resume Example

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