Kansas-Certified Nursing Assistant bringing one year of experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Reliable cashier offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Focused telemarketing professional adept at cold calling. Persuasive communicator and dynamic motivator with a consultative and engaging style.
Skills
Patient-focused care
Supporting personal needs
Recording vital signs
Responding to emergencies
Transporting patients
Compassionate caregiver
Adaptable
CPR/First Aid Certified
Payment collection
Customer assistance
Point of sale knowledge
Basic math skills
Adaptability
Safe verifications
Outbound and inbound calls
Sales proficiency
Product and service knowledge
Appointment scheduling
Technical skills
Data entry
Product knowledge
Work History
Certified Nursing Assistant, 02/2019 - Current Ga Medgroup – Calhoun, GA,
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
Delivered individualized patient care by recording vital signs, documenting observations and evaluating patient needs
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
Cared for average of 25 patients in a delivering high-quality, efficient support to meet all needs
Oversaw and maintained patients' rooms, group living areas and nurse stations
Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
Housekeeper, Laundry, 09/2018 - Current Carlton Senior Living – Fremont, CA,
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
Kept building entryway glass clean and polished for professional presentation
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning
Verified that all storage areas and carts were clean and organized
Removed waste paper and other trash from premises to designated area
Engaged with guests in positive and professional manner to promote satisfaction
Removed bed sheets and towels from rooms and treated linens prior to washing to restore all linens to pristine condition
Moved chairs, desks and beds around rooms to clean behind and underneath furniture
Rotated linens in storerooms and replenished when supplies ran low
Described product to customers and accurately explained details and care of merchandise
Greeted customers in a timely fashion, while quickly determining their needs
Actively pursued personal learning and development opportunities
Responded to all customer inquiries thoroughly and professionally
Learned, referenced and applied product knowledge information
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
Described [Product or Service] to customers, thoroughly explaining details and care of merchandise
CNA, 11/2017 - 03/2018 Wesleylife – Adel, IA,
Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Supported patients' daily living needs, including feeding and bathing.
Turned and positioned patients to maintain comfort and minimize problems.
Maintained a clean, healthy and safe environment.
Monitored vital signs, such as blood pressure and pulse.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Followed safe lifting techniques and individual resident lifting instructions.
Helped patients move in and out of beds, baths, wheelchair's and automobiles.
Cashier, 05/2016 - 11/2017 Shakopee Mdewakanton Sioux Community – Prior Lake, MN,
Basic math skills Excellent interpersonal communication Ability to effectively manage my time and prioritize tasks Strong product knowledge and understanding of target customers Professional telephone etiquette Ability to resolve customer disputes in a patient manner.
Assisted counter staff in packing ready orders and handing them to customers.
Counted money in drawers at the beginning and end of each shift to ensure amounts were correct.
Maintained reports of transactions and greeted customers when entering and leaving the establishment.
Ran the register effectively and handled cash, credit, debit and personal check transactions.
Checked identification for proof-of-age and refused to sell alcohol to anyone under the age of 21.
Education
High School Diploma: , Expected in - Hays High School - Hays, KS GPA: GPA: 3.0
Certifications
Certified Nurses Aide
CPR certified through American Heart Association
Skills
Patient-focused care
Supporting personal needs
Recording vital signs
Responding to emergencies
Transporting patients
Compassionate caregiver
Adaptable
CPR/First Aid Certified
Payment collection
Customer assistance
Point of sale knowledge
Basic math skills
Adaptability
Safe verifications
Outbound and inbound calls
Sales proficiency
Product and service knowledge
Appointment scheduling
Technical skills
Data entry
Product knowledge
Work History
Certified Nursing Assistant, 02/2019 - Current Good Samaritan Society – Hays, Kansas
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
Delivered individualized patient care by recording vital signs, documenting observations and evaluating patient needs
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
Cared for average of 25 patients in a delivering high-quality, efficient support to meet all needs
Oversaw and maintained patients' rooms, group living areas and nurse stations
Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
Described product to customers and accurately explained details and care of merchandise
Greeted customers in a timely fashion, while quickly determining their needs
Actively pursued personal learning and development opportunities
Responded to all customer inquiries thoroughly and professionally
Learned, referenced and applied product knowledge information
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
Described [Product or Service] to customers, thoroughly explaining details and care of merchandise
CNA, 11/2017 - 03/2018 Via Christi – Hays, KS
Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Supported patients' daily living needs, including feeding and bathing.
Turned and positioned patients to maintain comfort and minimize problems.
Maintained a clean, healthy and safe environment.
Monitored vital signs, such as blood pressure and pulse.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Followed safe lifting techniques and individual resident lifting instructions.
Helped patients move in and out of beds, baths, wheelchair's and automobiles.
Basic math skills Excellent interpersonal communication Ability to effectively manage my time and prioritize tasks Strong product knowledge and understanding of target customers Professional telephone etiquette Ability to resolve customer disputes in a patient manner.
Assisted counter staff in packing ready orders and handing them to customers.
Counted money in drawers at the beginning and end of each shift to ensure amounts were correct.
Maintained reports of transactions and greeted customers when entering and leaving the establishment.
Ran the register effectively and handled cash, credit, debit and personal check transactions.
Checked identification for proof-of-age and refused to sell alcohol to anyone under the age of 21.
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