Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Kansas-Certified Nursing Assistant bringing one year of experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Reliable cashier offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Focused telemarketing professional adept at cold calling. Persuasive communicator and dynamic motivator with a consultative and engaging style.

Skills
  • Patient-focused care
  • Supporting personal needs
  • Recording vital signs
  • Responding to emergencies
  • Transporting patients
  • Compassionate caregiver
  • Adaptable
  • CPR/First Aid Certified
  • Payment collection
  • Customer assistance
  • Point of sale knowledge
  • Basic math skills
  • Adaptability
  • Safe verifications
  • Outbound and inbound calls
  • Sales proficiency
  • Product and service knowledge
  • Appointment scheduling
  • Technical skills
  • Data entry
  • Product knowledge
Work History
Certified Nursing Assistant, 02/2019 - Current
Ga Medgroup Calhoun, GA,
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Delivered individualized patient care by recording vital signs, documenting observations and evaluating patient needs
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Cared for average of 25 patients in a delivering high-quality, efficient support to meet all needs
  • Oversaw and maintained patients' rooms, group living areas and nurse stations
  • Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
Housekeeper, Laundry, 09/2018 - Current
Carlton Senior Living Fremont, CA,
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
  • Kept building entryway glass clean and polished for professional presentation
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
  • Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning
  • Verified that all storage areas and carts were clean and organized
  • Removed waste paper and other trash from premises to designated area
  • Engaged with guests in positive and professional manner to promote satisfaction
  • Removed bed sheets and towels from rooms and treated linens prior to washing to restore all linens to pristine condition
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture
  • Rotated linens in storerooms and replenished when supplies ran low
Call Center Agent, 07/2018 - 08/2018
Halo Branded Solutions Birmingham, AL,
  • Described product to customers and accurately explained details and care of merchandise
  • Greeted customers in a timely fashion, while quickly determining their needs
  • Actively pursued personal learning and development opportunities
  • Responded to all customer inquiries thoroughly and professionally
  • Learned, referenced and applied product knowledge information
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Described [Product or Service] to customers, thoroughly explaining details and care of merchandise
CNA, 11/2017 - 03/2018
Wesleylife Adel, IA,
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Supported patients' daily living needs, including feeding and bathing.
  • Turned and positioned patients to maintain comfort and minimize problems.
  • Maintained a clean, healthy and safe environment.
  • Monitored vital signs, such as blood pressure and pulse.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Helped patients move in and out of beds, baths, wheelchair's and automobiles.
Cashier, 05/2016 - 11/2017
Shakopee Mdewakanton Sioux Community Prior Lake, MN,
  • Basic math skills Excellent interpersonal communication Ability to effectively manage my time and prioritize tasks Strong product knowledge and understanding of target customers Professional telephone etiquette Ability to resolve customer disputes in a patient manner.
  • Assisted counter staff in packing ready orders and handing them to customers.
  • Counted money in drawers at the beginning and end of each shift to ensure amounts were correct.
  • Maintained reports of transactions and greeted customers when entering and leaving the establishment.
  • Ran the register effectively and handled cash, credit, debit and personal check transactions.
  • Checked identification for proof-of-age and refused to sell alcohol to anyone under the age of 21.
Education
High School Diploma: , Expected in
-
Hays High School - Hays, KS
GPA:
GPA: 3.0
Certifications
  • Certified Nurses Aide
  • CPR certified through American Heart Association
Skills
  • Patient-focused care
  • Supporting personal needs
  • Recording vital signs
  • Responding to emergencies
  • Transporting patients
  • Compassionate caregiver
  • Adaptable
  • CPR/First Aid Certified
  • Payment collection
  • Customer assistance
  • Point of sale knowledge
  • Basic math skills
  • Adaptability
  • Safe verifications
  • Outbound and inbound calls
  • Sales proficiency
  • Product and service knowledge
  • Appointment scheduling
  • Technical skills
  • Data entry
  • Product knowledge
Work History
Certified Nursing Assistant, 02/2019 - Current
Good Samaritan Society Hays, Kansas
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Delivered individualized patient care by recording vital signs, documenting observations and evaluating patient needs
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Cared for average of 25 patients in a delivering high-quality, efficient support to meet all needs
  • Oversaw and maintained patients' rooms, group living areas and nurse stations
  • Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
Housekeeper, Laundry, 09/2018 - Current
Townplace Suites Marriott Hays, KS
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
  • Kept building entryway glass clean and polished for professional presentation
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
  • Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning
  • Verified that all storage areas and carts were clean and organized
  • Removed waste paper and other trash from premises to designated area
  • Engaged with guests in positive and professional manner to promote satisfaction
  • Removed bed sheets and towels from rooms and treated linens prior to washing to restore all linens to pristine condition
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture
  • Rotated linens in storerooms and replenished when supplies ran low
Call Center Agent, 07/2018 - 08/2018
Answer Net, Hays, Kansas Hays, KS
  • Described product to customers and accurately explained details and care of merchandise
  • Greeted customers in a timely fashion, while quickly determining their needs
  • Actively pursued personal learning and development opportunities
  • Responded to all customer inquiries thoroughly and professionally
  • Learned, referenced and applied product knowledge information
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Described [Product or Service] to customers, thoroughly explaining details and care of merchandise
CNA, 11/2017 - 03/2018
Via Christi Hays, KS
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Supported patients' daily living needs, including feeding and bathing.
  • Turned and positioned patients to maintain comfort and minimize problems.
  • Maintained a clean, healthy and safe environment.
  • Monitored vital signs, such as blood pressure and pulse.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Helped patients move in and out of beds, baths, wheelchair's and automobiles.
Cashier, 05/2016 - 11/2017
Walmart Supercenter Hays, Kansas
  • Basic math skills Excellent interpersonal communication Ability to effectively manage my time and prioritize tasks Strong product knowledge and understanding of target customers Professional telephone etiquette Ability to resolve customer disputes in a patient manner.
  • Assisted counter staff in packing ready orders and handing them to customers.
  • Counted money in drawers at the beginning and end of each shift to ensure amounts were correct.
  • Maintained reports of transactions and greeted customers when entering and leaving the establishment.
  • Ran the register effectively and handled cash, credit, debit and personal check transactions.
  • Checked identification for proof-of-age and refused to sell alcohol to anyone under the age of 21.

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Resume Overview

School Attended

  • Hays High School

Job Titles Held:

  • Certified Nursing Assistant
  • Housekeeper, Laundry
  • Call Center Agent
  • CNA
  • Cashier

Degrees

  • High School Diploma

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