Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Compassionate Healthcare professional with strong work ethic and 6+ years of experience in providing basic care to patients. Proficient in assisting patients with bathing, dressing and toileting. Well-versed in taking and recording temperatures, blood pressure and other vitals. I am a caring and compassionate Nursing Assistant with excellent clinical, customer service and communication skills and an ability to quickly learn new concepts and skills.

  • Calm and level-headed
  • Quick problem solver
  • Medical terminology knowledge
  • Patient relations
  • Collecting vital signs
  • Grooming and bathing assistance
  • Able to lift 65 pounds
  • General housekeeping ability
  • Infection control procedures
  • Understands mobility assistance needs
  • Understands medical procedures
  • Valid DE driver's license
  • Reliable transportation
  • Charting expertise
  • Patient-centered care
  • Mentoring and coaching
  • Organization
  • Acute and rehabilitative care
  • Patient positioning understanding
  • Cultural awareness and sensitivity
  • Helping with medication
  • Policy and procedure compliance
  • Epic charting
  • Listening skills
  • Medical filing
  • Exceptional multi-tasker
  • Critical thinker
07/2016 to Current
Certified Nursing Assistant Owensboro Medical Health System Central City, KY,
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Facilitated games and other activities to engage patients and provide mental stimulation or entertainment.
  • Trained new staff on facility policies, procedures and electronic medical record management systems.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Created and maintained accurate and confidential patient files.
  • Pulled patient records and transferred information to appropriate parties.
  • Facilitated flow of patients through facility by accurately transferring and discharging patients in appropriate systems with EPIC.
  • Supported unit efficiency by maintaining current and accurate clerical paperwork.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Disseminated information to correct department, individual or outside location.
  • Maintained accurate, timely flow of information by documenting nursing care provided in patients' medical record.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Cleaned and sanitized equipment using aseptic technique to prevent infection and cross-contamination.
  • Kept unit well-stocked and efficient with necessary medical supplies.
  • Assisted with patient admission, discharge and transfer to maximize facility efficiency.
  • Optimized patient satisfaction, assisting senior leadership with medical procedures while explaining all exams and processes.
  • Observed and carried out physician and nursing orders.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Supported healthy patient skin with integrity checks.
  • Followed safe lifting techniques and individual lifting instructions.
  • Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
  • Provided basic patient care by bathing and grooming patients, changing bedding, turning over and positioning patients and assisting in feeding activities.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
09/2015 to 06/2016
Patient Relations Representative Kindred Healthcare Mandan, ND,
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Managed front office activities, including customer service and office administration.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Straightened up the work area so that it remained neat and organized.
09/2014 to 12/2014
Clinical Training Governor Bacon Health Facility City, STATE,
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Assisted elderly patients with essential ambulatory care.
  • Obtained patient vital signs and reported results to staff nurse to note changes from prior measurements.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Entertained patients with collaborative activities including games, reading and group engagements to promote social interactions and increase overall well-being.
  • Cleaned beds by removing soiled linens, replacing each piece with new and remaking beds.
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Education and Training
Expected in 06/2016
High School Diploma:
Saint Georges Vocational High School - Middletown, DE,
  • National Honor Society Member
  • 3.94 Cumulative GPA
  • Completed continuing education in Patient Care
  • Completed coursework in Anatomy, Physiology and Health Assessments
Expected in
: Nursing
Delaware Technical Community College - Dover, DE
  • Dean's List Honoree Fall 2016
  • Completed continuing education in Patient Care
  • Completed coursework in Anatomy, Physiology, Psychology and Microbiology
  • Major in Nursing
  • Honor Roll Summer 2018, Fall 2018
  • 3.16 GPA
  • Certified Nursing Assistant
  • CPR

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School Attended

  • Saint Georges Vocational High School
  • Delaware Technical Community College

Job Titles Held:

  • Certified Nursing Assistant
  • Patient Relations Representative
  • Clinical Training


  • High School Diploma
  • Some College (No Degree)

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