I am a High-energy Customer Service Agent skilled in conflict resolution through proactive communication. Listens actively to customer questions and resolves issues and disputes tactfully and effectively.
Skills
Creative problem solver
Exceptional communication skills
Focus on diverse responsibilities
Quick learner
Strong client relations
Excellent interpersonal skills
Calm under pressure
Able to lift and carry 50 lbs
Experience
05/2017 to 08/2017
Certified Nursing AssistantHelping Hand Homecare － Seattle, WA
Observed and documented patient status and reported patient complaints to the case manager.
Read and recorded temperature, pulse and respiration.
Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
Completed and submitted clinical documentation in accordance with agency guidelines.
Assisted with adequate nutrition and fluid intake.
Planned, prepared and served meals and snacks according to prescribed diets.
Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
07/2016 to 04/2017
Certified Nursing AssistantSynergy Homecare － Federal Way, WA
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
Administered simple range of motion exercises.
Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
01/2010 to 10/2015
ManagerLanet Grestar Academy － Nakuru, Kenya
Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
Promoted language development skills through reading and storytelling.
Organized field trips to local parks and educational centres.
Ensuring that daily lesson plans for activities and lessons were prepared.
Communicated effectively with educators from various grade levels.
Education and Training
2017
NAC certificate: Nursing AssistantDivine CNA training － Federal Way, WA, United States
