certified nursing assistant resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.
Skills
Performing Patient Intakes
Condition Monitoring
Quick Problem Solver
Infection Control Procedures
Experience
Certified Nursing Assistant, 07/2013 to 07/2021 State Of Delaware – Delaware City, DE,
Observed and reported unusual symptoms and changes to charge nurse.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Assisted residents with bathing and dressing to promote personal hygiene.
Used mobility devices to transport patients.
Helped residents walk with or without self-help devices.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Distributed drinking water and nourishment to residents.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Assisted residents in preparing for activities and social programs.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Supported non-ambulatory residents in range of motion exercises.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Documented activities and recorded information in EMR system.
Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Customer Service Associate, 05/2004 to 08/2007 Hanmi Bank – San Diego, CA,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Addressed inquiries, resolved customer issues and managed customer relations.
Consulted with customers regarding needs and addressed concerns.
Followed policies and procedures to meet or exceed established performance requirements.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Educated customers on special pricing opportunities and company offerings.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Improved customer service wait times to mitigate complaints.
Upheld quality control policies and procedures to increase customer satisfaction.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Recommended and initiated product offerings to meet customer changing needs.
Explained benefits, features and recommendations to maximize client retention.
Operated multi-line phone system and online messaging system to communicate with customers.
Relayed customer feedback to cross-functional teams to improve products and services.
Documented customer correspondence in CRM to track requests, problems and solutions.
Environmental Services Housekeeper, 07/2021 to Current Sutter Health – Ewa Beach, HI,
Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
Dusted, swept and mopped to maintain clean, safe environment for clients.
Responded quickly to calls for spills and other potentially dangerous situations.
Maintained floors with regular sweeping, mopping and vacuuming.
Exceeded facility standards regularly by working with detail-oriented approach.
Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
Monitored supply levels of cleaning supplies and placed orders when necessary.
Checked inventory for required supplies and made lists for needed cleaning products.
Cleaned building floors by sweeping, mopping or vacuuming.
Serviced, cleaned and restocked restrooms.
Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Kept business entrances clean, tidy and professional in appearance.
Dusted furniture, machines or equipment.
Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Polished windows, glass partitions or mirrors using sponges or squeegees.
Followed company uniform, performance and security policies with every job.
Followed safety processes for all manual and electric cleaning equipment.
Mixed water and detergents or acids to prepare cleaning solutions.
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