Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I would be a proud addition and asset to the Fisher Insurance Company. I will always give my time, expertise, and help to assist staff and customers with all corporate issues, interpersonal issues, and sales needs. I have 10 plus years in supervision experience. This included cash pick-ups at cash registers. Requesting cash replenishing for staff. Training all staff at any level as each new employee was hired. This also included new management. I worked years at the customer service desk. This entailed many deferent aspects to my daily employment. Including customer phone calls and any customer issues. Starting a layaway account for customers as needed. As well as locating and retrieving completed layaways. Training all staff, for customer service and and cashier jobs. Locating items for customers in the store. Calling for price checks using an intercom. And getting staff to assist customers to their vehicle if the customer needed assistance as well as if the item looked to big or complicated to handle. Directing staff for daily chores as in shopping cart collections, Cleaning work areas, and sweeping to keep work area clean and safe for everyone. Appointing staff to areas that did not have any coverage because of staff on vacation or illness. I had also worked on the floor for stock displays and assisting all customers as needed.

  • Helping with medication
  • Calm and level-headed under duress
  • Quick problem solver
  • Grooming and bathing assistance
12/2005 to 05/2020 Certified Nursing Assistant 1 State Of Nevada | Lovelock, NV,
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Delivered nursing assistance to residents in 103-bed Long Term care facility.
03/2002 to 12/2005 Supervisor Liberty University | Lynchburg, VA,
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Supervised 15 customer service representatives completing efficient daily displays and sales and proper signage placement
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Oversaw sales and marketing operations while developing strategic partnerships.
  • Reviewed resources and assets for departmental activities, noting any compliance issues with industry standards and regulatory agencies.
  • Achieved financial objectives by opening charge accounts and making sales quota.
10/1994 to 03/2002 Cashier Lamichoacana Meat Market | Mcallen, TX,
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
04/1987 to 10/1991 Front End Customer Service Associate and Trainer Bradlees | City, STATE,
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Answered daily phone calls to resolve any customer issues.
  • Cross-trained on floor staff and cashier roles in order to provide skilled back-up for customer-facing teams.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Interviewed customers regarding product issues and reported feedback to management team.
  • Excelled in exceeding daily credit card application goals.
  • Replenished shelves to maintain adequate merchandise levels.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Maintained store cleanliness and sanitation through backstock returns and cleaning and wiping down work areas.
Education and Training
Expected in 06/1991 Certificate | Cosmetology Smith Vocational Technical High School , Northampton, GPA:
  • Certified Nursing Assistant
  • CNA License
  • Home Health Aide (HHA)
  • Certified for enteral feeding
  • GU preparation

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  • Smith Vocational Technical High School

Job Titles Held:

  • Certified Nursing Assistant 1
  • Supervisor
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  • Front End Customer Service Associate and Trainer


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