certified nursing assistant resume example with 4+ years of experience
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services Also a personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Resourceful Medical receptionist maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.. Kind and energetic professional with outstanding bedside manner and charting abilities. Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
- HIPAA Guidelines
- Referral Verification
- Front Desk Operations
- Medical Recordkeeping
- Time Management
- Customer Service
- Verbal and Written Communication
- Data Entry Software
- Administrative Support
- Medical Report Preparation
- BLS Certified
- Preparing Treatment Rooms
- Technical Library Maintenance
- Vital Sign Assessment
- First Aid
- MEDITECH Software
- Work Coordination
- Patient Immobilization
- Emergency Diagnostics
- Medical Supply Replenishment
- Medical Equipment Maintenance
- Equipment Transport
- Patient Data Analysis
- Heart Monitoring
- Medical History Recording
Overland Park, KS, 04/2022 - Current
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented activities and recorded information in EMR system.
Las Vegas, NV, 12/2020 - 04/2022
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed patient payments and scanned identification and insurance cards.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
City, STATE, 11/2018 - 11/2020
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Automated office operations by managing client correspondence and data communications.
- Resolved customer complaints or answered customers' questions.
- Processed financial documents, contracts, expense reports and invoices.
- Created memos, letters and other documents, fostering internal and external communication.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Filtered emails based on importance and escalated issues to leadership.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
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Resume Overview
School Attended
- BroadRun
Job Titles Held:
- Certified Nursing Assistant
- Medical Receptionist
- Office Administrator Coordinator
Degrees
- High School Diploma
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