Experienced Real Estate Broker versed in Tennessee Law and extensively knowledgeable about the marketplace. Able to conduct detailed sales and buyer research in a timely manner. Bringing 14 years of sales experience.
An adept educator with more than 10 years of teaching courses in Ethics. Determined and passionate with excellent capabilities in building student rapport and creating a clear understanding of the Code of Ethics.
Skills
Adult education
Verbal and writing communication
Continuing education
Classroom management
Curriculum development
Compliance adherence
Compliance requirements
Workplace training
Documentation expertise
Business relationship building
Hardworking
Work History
Certified Nursing Assisstant Instructor, 03/1995 - 12/1996 Redwood Community – Petaluma, CA,
Supervise and manage an agency of 75 professional staff members.
Supervise the care of 150+ homebound patients
Compiled and reviewed medical charts.
Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
Established logistics policy including mode, carrier and supplier agreements that benefited the overall business.
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Researched competitive solutions and maintained competitive market comparisons and evaluations.
Updated quality control standards, methods, and procedures to meet compliance requirements.
Developed and executed go-to-market plans and facilitated internal organizational readiness.
Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
Worked with the Director of Nursing to resolve staff and patient problems, improve operations and provide exceptional customer service.
Conducted training and change management processes to improve operations.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Investigated and resolved customer complaints to foster satisfaction.
Managed and archived quality documentation and participated in internal and external quality audits.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote an interdisciplinary, collaborative approach to customer service provision.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Association Instructor, 07/2008 - Current Great Smoky Mountain Association Of REALTORS – City, STATE,
Teach Ethics to GSMAR members for Orientation bi-monthly for the past 10 years
NAR required Ethics course- teach bi-monthly for Association Members
Provided clear, informative lectures on Ethics to classes of 100+ students.
Educated students on Ethics applying a variety of instructional techniques, including hands-on curriculum.
Reviewed class and student records to look for areas in need of improvement and implement plans of action.
Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
Earned positive feedback from agents regarding classroom instruction and agent learning success.
Created and implemented written and oral assessments.
Broker, 06/2013 - Current RE/MAX Preferred Properties – City, STATE,
Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
Compared properties possessing similar features to determine competitive market prices.
Negotiated real estate contracts to navigate transactions between buyers and sellers.
Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
Communicated between buyers and sellers about property transactions.
Represented buyers and sellers of developed and undeveloped properties.
Developed and maintained alist of available properties suited to different needs and budgets for both commercial and industrial use.
Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
Communicated with clients to understand property needs and preferences.
Maintained connections with clients to encourage repeat business and referrals.
Education
Associate of Science: Nursing, Expected in 12/1981 - St. Bernard Scholl of Practical Nursing - Chalmette, LA, GPA:
: Business Management, Expected in - Elaine P Nunez - Chalmette, LA, GPA:
Accomplishments
GSMAR- President 2019
Awarded Great Smoky Mountains REALTOR of the Year 2019
RE/MAX 100% Club
RE/MAX Hall of Fame
Affiliations
Member, Great Smoky Association of REALTORS, 2007 to Current
Member, Women's Council of REALTORS 2007 to Present
Certifications
GRI
SFR
E-PRO
MRP
Additional Information
I have served on the Board of Directors for the last 8 years, serving as President of the Association in 2019. I have served on the Education Committee for the past 10 years, teaching Ethics for Orientation and NAR required Ethics course.
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