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certified nurse assistant resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Results-focused Front Desk Agent professional with strength in customer service. Proactive leader with strengths in communication and collaboration. Proficient in selling rooms and experienced knowledge to promote problem solving and happiness in the workplace. Classes on co-worker and guest services problem solving techniques. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Completion of patient care technician certificate program; certified and licensed to work in state; working towards a higher-level degree in nursing; Able to perform CPR; specialized in O.B.G.Y.N., Pediatric, and fetal demise, to perform nursing duties such as RTS, measuring vital signs, drawing blood, etc.; strong knowledge of basic medicine and operating medical equipment;strong desire to help people and improve their daily lives; Compassionate, and sensitive to patients’ needs and concerns; excellent written and communication skills; Master scheduler, with expert level computer and record keeping skills; able to work nights, weekends, and holidays.
  • Collecting vital signs
  • General housekeeping ability
  • Quick problem solver
  • Patient relations
  • Performing patient intakes
  • Documentation procedures expert
  • Catheter change and preparation
  • Calm and level-headed under duress
  • Monitoring fluids
  • Infection control procedures
  • Able to lift [Number] pounds
  • Respiratory equipment training
Experience
07/2017 to 02/2022 Certified Nurse Assistant Solaris Healthcare | Merritt Island, FL,
  • Provide clients who are unable to care for themselves with activities of daily living such as cooking, cleaning, bathing, dressing, etc
  • Basic medical services, such as wound care and monitoring administration of daily medications
  • Monitoring vital signs
  • Carefully planning daily exercise according to my clients abilities, as well as activities such as art therapy, reading to them, and taking them to special events, etc
  • Assist with prescribed physical therapy, or mobilization efforts
03/2016 to 04/2017 Front Desk Night Auditor Pyramid Hotel Group | Mount Pleasant, SC,
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Documented wake-up requests and set up automatic calls in system.
  • Completed nightly updates to hotel rates and individual room charges.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
02/2006 to 06/2016 Patient Care Technician American Renal Associates | Gloversville, NY,
  • Assisted a team of nurses and doctors on various units at the number one trauma center in the state, such as O.B
  • Specialty care, NBICU, Labor and Delivery, Newborn Nursery, Newborn Clinic and Mother Baby Unit
  • Assist with Hemorrhages, blood and plasma transfusions, wound care and breastfeeding
  • Specialized nursing skills with High risk pregnancies, fetal demise, as well as opioid withdrawal both pre and post delivery
  • Monitor patients vital signs and record weight, blood pressure, pulse, respirations, I+O’s, catheter and foley insertion, and report any drastic changes to a nurse or physician immediately
  • Blood draws and specimen collection
03/2000 to 02/2006 Hotel Supervisor and Front Desk Agent Quality Inn And Suites | City, STATE,
  • Energetic and motivated supervisor with a planned marketing and administering hotel services
  • Managed everything from accounting sales, business development and customer service
  • Achieving and maintaining the highest customer satisfaction scores in surrounding area
  • Checking guests in and out, credit checks, account details, cashier duties
  • Overseeing all aspects of hotel operations
  • Finding solutions to technical and mechanical emergencies that may arise
  • Maintaining accountability for each department
  • Resolve guest and employee concerns
  • Completed daily audits and monthly paperwork
Education and Training
Expected in 09/2022 Bachelors | Health Sciences , , GPA:
Expected in 08/2011 CNM- Certified Nurse Assistant | South University, , GPA:
Expected in 08/2004 CNM — Certified Health Unit Coordinator | , , GPA:
Additional Information
  • AWARDS , National Honors society- 4.0 GPA
Certifications
  • Certified Nursing Assistant
  • [New Mexico] Department of Health Certification
  • Certified Health Unit coordinator
  • Health Information Management Certificate
  • CPC/CPC-H Certification
  • Certificate in Electronic Medical Records
  • Certified Coding Specialist
  • Family Practice Certified Medical Biller
  • CCS/CCS-P Certification
  • Medical Office Admin Certificate

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Resume Overview

School Attended

  • South University

Job Titles Held:

  • Certified Nurse Assistant
  • Front Desk Night Auditor
  • Patient Care Technician
  • Hotel Supervisor and Front Desk Agent

Degrees

  • Bachelors
  • CNM- Certified Nurse Assistant
  • CNM — Certified Health Unit Coordinator

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