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Certified Nurse Assistant Resume Example

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CERTIFIED NURSE ASSISTANT
Professional Summary
Dedicated Customer Service Representative motivated to maintain customers satisfaction andcontribute to company success. Also obtain a position that will allow me to utilize my analytical andorganizational skills while creating a path for growth, development and advancement opportunities. Highly enthusiastic customer service professional with 10 + years client interface experience.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skill Highlights
  • Sharp problem solver
  • Customer service expert
  • Invoice processing
  • Inventory control familiarity
  • Large cash/check deposits expert
  • Energetic work attitude
  • Seasoned in conflict resolution
  • Active listening skills
Work Experience
09/2012 to 01/2016
Certified Nurse Assistant Southern Oaks Care Center - Pensacola, FL
  • Feed, Bathe, and dress resident's.
  • Serve meals, Make beds and keep rooms clean.
  • Set up medical equipment and assist with some medical procedures.
  • Answer call lights for resident's..
  • observe change in resident's condition or behavior.
  • Work on lock down unit with Alzheimer's and combative mental ill resident's.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Escorted patients to examination rooms and prepared them for physician exams.
  • Ensured HIPAA compliance.
  • Obtained vitals for a floor of 25 patients per shift.
04/2010 to 03/2012
Crew Member Taco Bell - Gulf Breeze, FL
  • Assisted Customers with problems or concerns.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Promptly reported complaints to a member of the management team.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Served orders to customers at windows, counters and tables.
  • Properly portioned and packaged take-out foods for customers.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Assisted management with monthly inventory control and weekly stock ordering.
01/2010 to 09/2010
Customer Service Executive West Corporations - Pensacola, Fl
  • Recieved inbound calls and provided information to customers
  • Evaluated and completed problems regarding troubleshooting
  • Assisted with meetings all of the customers needs at service level requirements.
  • Processed over-the-phone monetary transactions set up new accounts.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
05/2008 to 08/2009
RX CLERK Wal-Mart - Tampa, FL
  • Assisted customers with problems or concerns with insurance.
  • Entered new patient profiles and prescriptions into medication input software system.
  • Provided friendly customer service at prescription drop-off and pick-up counters.
  • Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
  • Strictly maintained customer and patient confidentiality.
  • Correctly priced and filed prescriptions after they were filled.
  • Verified accuracy and completeness of information on prescription and refill requests.
  • Verified patient data and billing information.
  • Directed operations to increase efficiency and minimize patient wait times.
  • Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
Education and Training
2007
High School Diploma: General Pensacola High School - Pensacola, FL General
StatesAssociate of Science: Physical Therapist Asst Pensacola State College- Some College - Pensacola, FL, United States Physical Therapist Asst
Accomplishments
  • High customer service standardsSkilled multi-taskerEmployee relations specialistFocused on customerStrong problem solving abilitysatisfactionTroubleshooting skillsDeadline-orientedTelecommunications knowledgeStrong organizational skillsProficient with Microsoft OfficeActive listening skillsSuiteSharp problem solverProficient in customer accountLarge cash/check deposits expertsoftwareEnergetic work attitude Critical thinking Customer Service Researched, calmed and rapidly resolved client conflicts to prevent lossof key accounts.
  • Customer Interface Greeted customers upon entrance and handled all cash and credittransactions.Assisted customers over the phone regarding store operations, product,promotions and orders.
  • Database Maintenance Assisted in the managing of the company database and verified, editedand modified members' information.
Skills
Professional and friendly
Shipping and receiving
Cash handling
Careful and active listener
Multi-tasking
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Resume Overview

Companies Worked For:

  • Southern Oaks Care Center
  • Taco Bell
  • West Corporations
  • Wal-Mart

School Attended

  • Pensacola High School
  • Pensacola State College- Some College

Job Titles Held:

  • Certified Nurse Assistant
  • Crew Member
  • Customer Service Executive
  • RX CLERK

Degrees

  • High School Diploma : General
    StatesAssociate of Science : Physical Therapist Asst

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