Dedicated Customer Service Representative motivated to maintain customers satisfaction andcontribute to company success. Also obtain a position that will allow me to utilize my analytical andorganizational skills while creating a path for growth, development and advancement opportunities.
Highly enthusiastic customer service professional with 10 + years client interface experience.Customer Service Representative who maintains a high level of professionalism, patience and
efficiency to minimize customer dissatisfaction and increase customer loyalty.
Sharp problem solver
Customer service expert
Inventory control familiarity
Large cash/check deposits expert
Energetic work attitude
Seasoned in conflict resolution
Active listening skills
09/2012 to 01/2016
Certified Nurse AssistantSouthern Oaks Care Center - Pensacola, FL
Feed, Bathe, and dress resident's.
Serve meals, Make beds and keep rooms clean.
Set up medical equipment and assist with some medical procedures.
Answer call lights for resident's..
observe change in resident's condition or behavior.
Work on lock down unit with Alzheimer's and combative mental ill resident's.
Recorded patients' medical history, vital statistics and test results in medical records.
Escorted patients to examination rooms and prepared them for physician exams.
Ensured HIPAA compliance.
Obtained vitals for a floor of 25 patients per shift.
04/2010 to 03/2012
Crew MemberTaco Bell - Gulf Breeze, FL
Assisted Customers with problems or concerns.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Promptly reported complaints to a member of the management team.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Served orders to customers at windows, counters and tables.
Properly portioned and packaged take-out foods for customers.
Carefully maintained sanitation, health and safety standards in all work areas.
Assisted management with monthly inventory control and weekly stock ordering.
01/2010 to 09/2010
Customer Service ExecutiveWest Corporations - Pensacola, Fl
Recieved inbound calls and provided information to customers
Evaluated and completed problems regarding troubleshooting
Assisted with meetings all of the customers needs at service level requirements.
Processed over-the-phone monetary transactions set up new accounts.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified time frames.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
05/2008 to 08/2009
RX CLERKWal-Mart - Tampa, FL
Assisted customers with problems or concerns with insurance.
Entered new patient profiles and prescriptions into medication input software system.
Provided friendly customer service at prescription drop-off and pick-up counters.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Strictly maintained customer and patient confidentiality.
Correctly priced and filed prescriptions after they were filled.
Verified accuracy and completeness of information on prescription and refill requests.
Verified patient data and billing information.
Directed operations to increase efficiency and minimize patient wait times.
Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
Education and Training
High School Diploma: GeneralPensacola High School - Pensacola, FLGeneral
StatesAssociate of Science: Physical Therapist AsstPensacola State College- Some College - Pensacola, FL, United StatesPhysical Therapist Asst
High customer service standardsSkilled multi-taskerEmployee relations specialistFocused on customerStrong problem solving abilitysatisfactionTroubleshooting skillsDeadline-orientedTelecommunications knowledgeStrong organizational skillsProficient with Microsoft OfficeActive listening skillsSuiteSharp problem solverProficient in customer accountLarge cash/check deposits expertsoftwareEnergetic work attitude Critical thinking Customer Service Researched, calmed and rapidly resolved client conflicts to prevent lossof key accounts.
Customer Interface Greeted customers upon entrance and handled all cash and credittransactions.Assisted customers over the phone regarding store operations, product,promotions and orders.
Database Maintenance Assisted in the managing of the company database and verified, editedand modified members' information.