Certified Nurse Assistant Resume Example Catholic Health Initiative

CERTIFIED NURSE ASSISTANT

Professional Summary

I am a motivated individual with highly effective communication skills as well as a level-headed health professional who remains calm and effective in extremely difficult and stressful situations. I am seeking a job in the Medical field in a Clinical position that will enable me to grow as a knowledgeable professional and enhance my current abilities.

Skills

General Administrative

Experienced in handling escalated phone calls
Ability to operate multi line phone system
Front Office knowledge/General reception skills
Proficient in scheduling appointments/ Collecting Copays/ Verifying insurance eligibility/Consent forms
Experience in Epic (EMR system)
Proficient in patient-focused care
Efficient and reliable team player

Core Competencies:

Excellent telephone etiquettes
Skilled in handling multiple tasks and working under pressure
Quick learner
Customer Service Assistance and Quality Assurance experience
Knowledge of medical terminology, medical billing coding
Creative and strong problem solver
Exceptional communication skills
MS Windows proficient
Medical terminology knowledge

Work History

Certified Nurse Assistant, 04/2009 to 10/2012
Catholic Health Initiative – Shenandoah , TX

Identifies/responds to critical changes in patients and reports to RN/LVN.
Repositions patient for maximum comfort & hygiene measures and gives general hygiene to patients.
Obtains patients self-report of pain when taking vital signs and reports to nurse.
Charts vital signs in graphic.
Observes patient for signs of discomfort.
Makes frequent rounds, answers call lights.
Reports changes in condition/behavior of patient.
Prepares room for admission/transfer/discharge.
Box Office Aide 1.
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Responded appropriately to the physical, emotional and developmental needs of patients.
Obtained information about clients' medical history, drug history, complaints and allergies.
Provided pre- and post-operative care.
Maintained a clean, healthy and safe environment.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Maintained sanitary residents' and program rooms.
Performed procedures and uses equipment as delegated by a licensed professional, including blood draws and EKGs.
Documents objective data and routine aspects of patient care.
Reported any unusual circumstances in the patients' condition or environment.
Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness.
Provided a comforting and soothing environment.
Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
Monitored expiration of medical supplies and medications.
Monitored expiration of medical supplies and medications.

Box Office Aid, 01/2007 to 08/2011
University Of Florida – Gainesville , FL

Alphabetical filing.
Answer phone calls regarding performances and ticketing.
Assist customers with questions during performances.
Office duties such as copying papers, faxing, and packaging mail.
Telephone Interviewer.
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Assisted customers with food selection, inquiries and order customization requests.
Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Operated a POS system to itemize and complete an average of [number] customer purchases.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.

Telephone Interviewer, 09/2005 to 05/2006
Maritz Research Company – City , STATE

Survey Interviewer for Bank of America and Scion.
Administer questionnaire as written and record responses verbatim into a computer.
Entered data into databases in a timely and accurate manner.
Obtained and scanned documentation and entered into the database.
Produced monthly reports using advanced Excel spreadsheet functions.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Organized forms, made photocopies, filed records and prepared correspondence and reports.
Reviewed and updated client correspondence files and scheduling database.
Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.
Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.

Education

Diploma: Medical Assisting, 2012
Downey Adult School - City, State

Coursework in Laboratory Equipment Calibration

Certified Nurse Assistant/Medical Core Program: 12 2011
Cypress College - City, State
General Education for pre-requisites for Nursing Program.

Medical Assistant Diploma Certified Nurse Assistant (expires April, 2013) American Heart Association Healthcare Provider (BLS) for CPR and AED (expires July, 2014) Nonviolent Crisis Intervention (CPI) (expires December, 2013) HIPAA/OSHA Compliant Microsoft Word 2007/Keyboarding 37wpm : N. Orange County Regional Occupational Program
Certified Nurse Assistant/Medical Core Program
Medical Terminology. Medical Abbreviations. Knowledge of Body Systems/ Basic Anatomy and Physiology.

Certifications

Medical Assistant Diploma
Certified Nurse Assistant
American Heart Association Healthcare Provider (BLS) for CPR and AED
Nonviolent Crisis Intervention (CPI)
HIPAA/OSHA Diploma

Skills

Basic, billing, Charts, CA, copying, CPI, CPR, CPT, faxing, filing, graphic, ICD-9, Keyboarding, Medical Terminology, mail, Office, Microsoft Word, Nursing, packaging, Coding, Telephone, phone, written

Additional Information

ADDITIONAL INFORMATION Available for all shifts, extended hours and weekend assignments.

Resume Overview

School Attended

Downey Adult School
Cypress College

Job Titles Held:

Certified Nurse Assistant
Box Office Aid
Telephone Interviewer

Degrees

Diploma : Medical Assisting , 2012
Certified Nurse Assistant/Medical Core Program : 12 2011
Medical Assistant Diploma Certified Nurse Assistant (expires April, 2013) American Heart Association Healthcare Provider (BLS) for CPR and AED (expires July, 2014) Nonviolent Crisis Intervention (CPI) (expires December, 2013) HIPAA/OSHA Compliant Microsoft Word 2007/Keyboarding 37wpm :

Certified Nurse Assistant Resume Example

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