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certified nurse assistant resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Experience in both the health care industry and business environment has  given me diverse and exceptional customer service management professional.
Skills
  • Excellent time management skills
  • Effective problem solver
  • Adherence to high customer service standards
  • Microsoft Outlook, Word and Excel
  • Exceptional telephone etiquette
  • Active Listening Skills
  • Strong Organizational Skills
  • Customer Satisfaction
  • Team Player
  • Energetic Work Attitude
  • Notary Public State Kansas
  • Multi-tasker
Work History
02/2013 to 05/2014
Certified Nurse Assistant Methodist Hospital For Surgery Columbia, MO,
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Maintained a clean, healthy and safe environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
05/2014 to 2017
Licensed Practical Nurse Life Care Centers Of America Plainwell, MI,
  • Scheduled patient admissions and discharges.
  • Strong leader for nursing personnel assigned to the unit/shift.
06/2017 to Current
Office Manager/Administrative Assistant Pepsico Wayne, NJ,
  • Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
  • Researched, proposed and implemented vendor services to decrease costs to organization.
  • Frequently used word processing, spreadsheet, database and presentation software.
  • Promptly and empathetically handled guest concerns and complaints.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Handled credit transactions quickly and accurately.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Managed office supplies, vendors, organization and upkeep.
  • Screened applicant resumes and coordinated in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.
  • Completed insurance audits accurately and in a timely manner.
  • Managed subcontractor documents necessary for operations.
  • Handled company invoices and finance.
  • Completed lien releases accurately.
  • Notarized documents approriately when needed.
Education
Expected in May 2014 to to
Licensed Practical Nurse Certification: Nursing
Barton Community College - Great Bend, KS
GPA:

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Resume Overview

School Attended

  • Barton Community College

Job Titles Held:

  • Certified Nurse Assistant
  • Licensed Practical Nurse
  • Office Manager/Administrative Assistant

Degrees

  • Licensed Practical Nurse Certification

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