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certified nurse assistant resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

I am a very strong and motivated young man. I love to grow and accept change happily. I like to go with the flow of my team but never lose sight of my own morals and integrity. I respect myself which reflects on to any of my team members. I am able to take criticism and grow. I am also able to give criticism when instructed in a way that is positive and motivating. I am loving and tolerant. I work hard to understand/respect someone else’s position and find healthy ways to work together and grow positively. I never give up I believe in progress not perfection. I believe no one ever masters anything there is always room to grow. I love to be apart of an energetic team that is doing something they are passionate about. I love to provide a seamless experience for any and all guests. I believe in consistency and I believe in an experience that is truly inspiring for customers. I believe customer satisfaction is of the utmost importance and nothing is more important to me than the well being of my clients/customers. If my client or customer is not amazed at the experience then I do whatever I can to change that and ensure there experience is truly stellar. I am a very happy person who is always striving to grow spiritually/ethically and gain any knowledge I can from any experiences or situations. I am the person who can find the silver lining in any situation and become better. I am the ultimate team player and do best when wearing many hats and delegating to team members.

Skills
  • Effective customer upselling
  • Table setting arrangements
  • Table Bussing
  • Buffet setup and takedown
  • Liquor, wine and food service
  • Dining customer service
  • Check payment processing
  • Sales Techniques
  • Service prioritization
  • Event coordination
  • Work ethic
  • Conflict resolution
  • Planning
  • Decision-making
  • Friendly, positive attitude
  • Relationship building
  • Critical thinking
  • First Aid/CPR
  • Able to take and give criticism
  • Analytical
  • Resilient
  • Calm in any situation
  • Able to solve difficult situations in stressful times and come up with solutions that benefit the greatest good of all
  • See the bright side of any situation
  • Always willing to look at my self/take responsibility and grow from it.
  • Never give up always work harder and more efficiently.
  • Always know I can improve no matter what and strive to learn all I can to be a better team member/example.
  • Outgoing love to make friends and be genuine
  • Japanese language skills
Experience
Certified Nurse Assistant, 04/2017 to 10/2020
Surgery PartnersLaguna Hills, CA,
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Comforted patients and provided each with reassurance and encouragement.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.
  • Watched over patients to identify potential symptoms of medical conditions.
Server, 08/2018 to 06/2019
Square One ConceptsTucson, AZ,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests for separate checks and menu substitutions.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Provided timely checks on guest needs and brought requests.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Server/team Leader/event Coordinator, 12/2015 to 05/2017
W.S. Badcock CorporationRoanoke Rapids, NC,
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Offered constructive criticism regarding quality assurance on team phone calls.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Monitored team progress and enforced deadlines.
  • Reviewed staff work and gave comprehensive and constructive feedback.
  • Integrated process improvements to increase overall workflow.
  • Developed and monitored weekly staff schedules.
  • Rotated through series of different stations based on team needs.
Sales Associate, 03/2014 to 02/2015
Island SoleCity, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Built trusting relationships with customers by making personal connections.
  • Acted as initial contact in addressing customer concerns.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Worked with fellow sales team members to achieve group targets.
Education and Training
High School Diploma: , Expected in 09/2012 to Mount Carmel High School - Carmel Valley, CA
GPA:
: Japanese/general Ed, Expected in to Uh Manoa - Waikiki, HI
GPA:
CNA License: Nursing Assistant, Expected in 01/2014 to Pacific Health Education CNA - San Diego, CA
GPA:
Japanese Proficiency Test Level 5: Japanese, Expected in to USC College - ,
GPA:

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Resume Overview

School Attended

  • Mount Carmel High School
  • Uh Manoa
  • Pacific Health Education CNA
  • USC College

Job Titles Held:

  • Certified Nurse Assistant
  • Server
  • Server/team Leader/event Coordinator
  • Sales Associate

Degrees

  • High School Diploma
  • Some College (No Degree)
  • CNA License
  • Japanese Proficiency Test Level 5

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